Hello, I received a new Pixl 6a from Koodo a few months ago and it appears that my WiFi caling is no longer working. It previously worked on my Pixl 4a.
I’ve tried restarting my phone and re-enabling wifi calling but the phone keeps telling me to contact my carrier...
Is there a setting that needs to be changed on my account?
Best answer by Boa_Guy Koodo
Hi there
Cheers,
Can you verify that the VoLTE access add-on is visible in your Self Serve account?
If the VoLTE add-on is not there or cannot be added, a rep will have to add this to your account. Once the VoLTE access add-on is added, Wi-Fi calling should work.
Hello, I do not see it in my self serve or as an available add-on. I sent a message to Koodo via FB as I can’t receice a callback at the moment (I depend on wifi calling at home! :))
Thanks,
Hello, I do not see it in my self serve or as an available add-on. I sent a message to Koodo via FB as I can’t receice a callback at the moment (I depend on wifi calling at home! :))
Thanks,
Understood. If you don’t get a response by later today or tomorrow, let us know. We can flag a rep to help. Keep us posted.
+4Hi there
Cheers,
WiFi calling not working. Pixel 6a, tried rebooting and powering off/on still not working.
To check, login to your Self Serve account, click on the Self Serve tab. From the dropdown menu, select Mobile services, under My add-ons, select Manage add-ons and check whether the VoLTE access add-on is in the list or not. If not, let us know.
+4Hi
We have added the VoLTE feature, please restart your phone, you should be able to enable it.
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