Tips, Tricks & Troubleshooting

Hello - Im considering changing from Bell to Koodo and unsure if my phone is compatible. I bought it at Bell and it is an iPhone Xr. Would it work with a Koodo SIM Card?

I just signed up with Koodo  and have UL US LD. I cannot access a US number. I talked with the local sales person, he tried my SIM card,,, changed a few settings, etc. with no luck. Previously, with Rogers,  I could access this number (1 667 770 1400). The number is a teleconference hub. I will have to cancel my Koodoo account if I cannot reach this number.     i  

Bonjour, If i turn off the roaming while i’m in the USA, will i still receive text and phone calls? My plan is not to answer, just see who is trying to contact me.

My daughter is in Spain for a month for an exchange, and her host got her a local SIM card to use while she was there. It was cheap and works great (8 euros for 22 GB or something).My concern is she reported that when she started up the phone with the new temporary SIM, she received a SMS from… Koodo? (I’m not sure), saying that (and I’m paraphrasing here) after 29 more days her current phone number with Koodo would be lost.Does this make sense? If you swap out the Koodo SIM for a month, do you lose the Koodo phone number or is there some other problem with using a local SIM card while traveling for an extended time? Easy Roam is crazy expensive compared to local European plans.

Hello!I have Samsung S21 FE that I bought from Koodo a year ago and Koodo sim card.I trying to add eSim as a second mobile network of my country of origin (to receive some text messages), but I can not find “Sim Card Manager” option in my settings. Quick googling gives me an answer that it can be lock\hidden by the carrier. Is it possible to unhide?

I just switched my mobile service provider from Freedom to Koodo on the 16th of this month. However, until now, I can only make outgoing calls but cannot receive any calls. Any calls made to my number go directly to voicemail. My text messaging is also not working, so I cannot receive or send messages. This prevents me from using my online banking. I have tried using different phones and restarting, but these issues still persist.

I just switched to Koodo and cannot send or receive text messages on my galaxy A8 but I can send and receive calls

I have 4 lines on my account and I can only view calls on two of them. When I try I get a message that says this. 

Hi all,I have some voicemails that I need to permanently save on a computer and/or storage device, so that I can delete them off of Koodo voicemail. The voicemais are large in size and take up almost all the voicemail space allocated to me.How do I go about doing that?

(Currently using the Xiaomi Pocophone F1)After switching from Fido to Koodo, I am unable to open most of my apps such as BMO app, chrome, bacon reader, twitter, my phone updater and most other game apps when using data.However apps such as youtube, gmail and instagram works fine.I have checked all my data settings and found that it is indeed turned on and turned off by mistake. I have even done a full wipe and factory reset on my phone. Tried removing and reinserting the SIM card, which after doing so broke a few more apps altogether making it worse.I have even reset and tried creating multiple access point and the various fixes for the APN and MMS ports and so forth.My only solution was to download 1.1.1.1 App by cloudflare and after turning it on and “securing” my connection all my apps now works on data. But doing so slows down my data connection since I am going through a VPN.  Everything also works fine without the VPN when using WiFiI wholeheartedly believe that the issue is from

Phone having problems connecting to mobile data after hours of WiFi.That started a few days ago. Voice works OK.Needs rebooting several times to eventually get data. Is it just my phone or a common issue ? Thanks

I activated call control and it has worked well to deter unwanted telemarketing calls, but recently, in the last two days, it has authorized two calls with the caller id of 'a2' through the screening process. What does this 'a2' mean and how did it get through without having to identify a phone number? 

I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks

Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.

Yesterday I had a Telus sim and I could send and receive photos in my messages.  Today I have Koodo sim and I have to turn on my data in order to send and receive photos in my messages.  What needs to be done so I don’t have to keep turning my data on and off?

My Koodo Home Phone was working fine this afternoon. I was away from the unit, and when I came back to it, there is nothing but a Red Y - no bars whatsoever. My cellphone also has no bars. What the heck is going on?? I’m seriously thinking of using another carrier, as getting support for Koodo is basically non-existent. It’s ridiculous.And before you tell me to unhook the home phone and wait and reconnect it, I’ve done that twice already and it doesn’t work. I checked my cellphone to find that there are no bars on it either. Can someone please help with this?

Hi Friends,One of my two cellular line’s data isn’t working since yesterday. The plan cycle resets on the 11th, and definitely data isn’t used it up Already restarted the phone and settings. When I’m at home, it connects to wifi and it works perfectly fine. What are some options to get support from koodo? (I’ve sent them a message on facebook per their group) Thanks! 

I keep getting spam call from China with +86 country code phone number. However, the number keep changing so call control is not working. Is any way I can just block all call from China? 

can’t receive any one-time verfication code e,g,  Amazon, CRA

I am currently in Spain with easy roam on but am unable to receive SMS texts. The issue I have is that my voicemail has also been locked, and Koodo is trying to send me an SMS with the new password which I can't receive. Can someone help me either set up the phone to receive SMS or could someone at Koodo reset the voicemail password and email me the new code to the email that I have registered on KOODO.?

Message from Koodo - old Nokia flip phone getting too old and will stop working sometime in 2023, called Koodo and had them ship me their TCL flip phone, arrived today,  Nokia sim to large for the TCL, paired the phones but when I try the phone switch/selecting the TCL as the paired device I get “service not supported by other device, so far I have been unable to get the contacts from old phone to new one, any ideas other than manually putting in the contacts

My voicemail hasn’t worked for the last several days. Every time I attempt to call it I either get an ‘Error performing request Unknown error’ message or it connects and is completely silent. When it connects and I end the call, I get a call failed message

I added the Stream+ add in yesterday and have waited 20 hrs to activate the streaming services. The stream+ menu under mobile services continues to read “service unavailable”Based on what I read as an existing customer I am being charged right away. I am also still waiting the email confirmation and information on how to activate the streaming services and heard nothing. No email received.

Will this model work on a 5G network when travelling in NZ?  Plan to purchase a local SIM card and not use Easy Roam service. 

Not receiving calls, but getting text messages. Recently started koodo- never got that text about porting the number.