From your description, it was a hardware issue, not software. Even if you don’t drop or had any water damage, phone screen could still be broken under normal use.

I wouldn’t suggest you use software solution for it. I haven’t heard about these program and I don’t recommend you use them.  I recommend you visit some reputable local repair store and see what they say.

I see, thanks for your recommendation, I will take my phone to the repair store to have a check first.