Tips, Tricks & Troubleshooting

Ported in from Rogers, both at home and away speeds are a max of 3M on fast.com, typical is in the 2's. Loaded latency is measured between 2-5s. Pixel4a. Have restarted the phone, no difference. No problems when with zoomer/Rogers, maxed out the connection north of 100M, so it didn't really make a difference at that point.This is super slow though, and barely usable to browse a forum, let alone as a backup to our land connection. I don't see a resolution to any of the speed issues on the forum, what gives?

I received my new iphone 14 yesterday in the mail and completed a successful set up. Today I was told I had the wrong passcode. I tried several times, then had to completely restore my iphone. Now, as I continue to update settings, it is telling me that my passcode is wrong again1 What’s up??

Hi! Tried to reset network setting, telus specialist tried to solve it also for about 40 minutes, tried also different SMS apps to send. Nothing helps. Your specialist told its on your side. 

This has been happening intermittently throughout the day, every day, for a couple months now.I’ve removed and reinserted the sim card, reset network settings, restart my phone multiple times a day but still having issues with not being able to make / receive calls and text messages.I cannot find a way to actually speak to someone at Koodo to help resolve the issue.My phone is a Samsung s20 FE any help is appreciated

I got a refurbished Iphone XR (from Kodoo) and any time i’m on a page (website, app) it just constantly scrolls back and back and back and back.  It’s driving me crazy and wondering if anyone knows how to fix this.  Great phone ASIDE from this issue.

I bought a Google Pixel 6a from Koodo a few months ago. In the last couple of weeks when I’m on calls my voice becomes distorted and/or the other party cannot hear me. Can I fix this or do I need a new phone?

Trying to transfer my phone number from my previous provider to Koodoo.   Problem is the bill is in my company name not my personal name so I don’t know how to enter that into the Koodoo transfer wizard as it asks for a first and last name.Any ideas??

My daughter is frustrated as her iphone 11 is not receiving sms messages when she is away from home and off wifi. Until recently she did not have a data plan so I upgraded her to data hoping that would help but it still isn’t working. I was under the impression ios will try an imessgae first then auto resend as sms, but this doesn’t seem to be happening. I also read that koodoo could “reset” your texting on their end and that this helped one user. Does anyone know how to contact koodoo in order to make this happen? 

I just want to change the hardware from my existing phone to another one I have. Is it as simple as swap sim cards and restore from backup on the new device? Battery is poor on current one.will be iphone 8 > iphone 8 plusThanks!

Hi, I am having trouble disabling call forwarding option on my phone. I had this feature enabled for 50 days while travelling, and can’t disable it right now. Every attempt results in an error. I tried#21###21#*#21#to no avail. The following show the error. I tried that on two different iPhones (mine an my wife’s) and they both fail deactivating forwarding, hope somebody can help. 

So I got a new sim and transferred my number from bell to koodo using the steps and it deactivated from bell. It has been 7 hours now and still no service. have rebooted many times etc. Reset network settings and checked to make sure the sim number was the right one in the self help area. Anyone else have a simple solution?  

wifi calling set up s20. not recognizing my ported number. No volte on phone. I live in a dead zone. 

I got a new iPhone and for some reason, an android contact of mine cannot receive my text messages. I can get there’s, and but they can’t recieve mine. It’s not an issue with the phone, as this happened previously on my old phone. How to fix it?

I have switched over to koodo. When i try and call a family member who is also on Koodo the call goes through but you cannot hear anything on either phone.  If I call from a non koodo network or landline there is no issue only when I call another koodo customer.  I switched out the SIM card but it did not fix the problem.  Suggestions?

i know what phone number I called at certain time on a certain day, but it is not listed on my usage history. Another number is listed at the day and time..Also I have message from other iphones that are not listed at all on my message usage history.  Can someone explain this to me?

We have 2 Samsung A53 on our account. Had them nearly 1 yr, but issue seems to be worsening lately.Had trouble since beginning with sounding like robots to others we are calling. We hear perfectly fine on our end. We are constantly being told that they can’t hear or understand us. The only thing that works is switching to speaker mode. Anyone else experience this issue? Thanks.

I am not getting any network on OnePlus Nord 3 CE Lite. I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network. 

how do i turn off silent mode

I order 2 sim cards and received 2 emails with Account numbers.In order to transfer my 2 existing cell numbers I need to know which SIM goes with which account. Any ideas as to how I can figure out which SIM card is related to which account.

I lost my SIM card. How can I get a new SIM card while keeping my old phone number?

While I am in roaming abroad and not activated Easy Roaming , if I check voicemail from landline/another phone by dialing into my cell number and  press * to access my voicemail, will there be any roaming charges?

My wife's data is not working. This is the message that comes up when data is turned on plus the page it takes me to when I click the notification. Called support a few times, no issues showing on their end. They gave me some troubleshooting steps, take Sim card out, reset network, start phone etc but nothing is working. I even set up a new Sim card but still nothing. Even when logging into our account there's nothing to show a block on dataAny help would be great!!

I need Wi-Fi or unlimited data in case I’m traveling around Toronto while I have job in my computer so I always have to be online and ready to answer. Is it any services for that in Koodo? Would be great if it will not cost all my money.

Home phone works perfectly well,  with one exception.  After my home alarm is triggered it dials the monitoring station sent the alert and  then then the line is locked/left open the alarm keeps the line open waiting for something.  Somehow the trigger from the monitoring station to the alarm to disconnect the line is not being received.  The monitoring is done through Telus,  Is it a monitoring station issues or a Koodo home phone issue. Help

I have a TCL pro20 and the Bluetooth doesn't turn on after clicking it. It'll look like it's turning on then just stop. I've resetted the phone, cleared cache and removed synced devices my phone with no avail. Any tips you could offer to fix this?