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Unanswered questions

179 Topics
J
Jose netoBeginner
asked in Billing & Payments
internet blocked

Unfortunately, this company does not have the technical, logistical and financial capabilities to perform quality work. From the execution of duplicate charges, deletion of payment histories, undue charges, support website with several bugs, lack of stable connectivity, lack of auto connection, lack of quality human support, lack of human chat, deficiency in responses from this community, duplicate values, instability in service. I would like to know how to have email service so that your company can have a minimum of logical and rational service.

453
Darius Koodo
11 days ago
M
MeehBeginner
asked in Other
saskatchewan number to alberta with same network

Hello, is it possible to transfer my koodo Saskatchewan number/account to Alberta koodo? Tia

314
O
11 days ago
T
tunde23Beginner
asked in Plans & Add-ons
Change Email

I changed my email around 50 hours ago. I lost my sim card recently and had to get a replacement which I’ve done now. When I was going to change my plan to this sim card, I needed a verification code from my mother’s email which I swapped to mine shortly after. When I tried with my email, it told me I needed to wait 48 hours. I did this on monday at 4pm and it is now Wednesday at 6pm and I’ve tried a few times with no success, it still says to wait 48 hours. Is there anything I can do

161
M
12 days ago
L
lightningbugBeginner
asked in Other
Voicemail

My voicemail is full and when I go to delete them the same number, which I do not recongnize so have blocked,  is calling but leaving no message .  But it seems it is stuck on one voice mail as the date of call is the same, the phone number is the same and it goes way past 10 messages.  Unable to delete.  Can anyone give me help with figuring this out please.  Thank you

141
Dinh
12 days ago
K
KimbernormanBeginner
asked in Plans & Add-ons
trying to upgrade plan

I am trying to upgrade my plan to the 39.00$ plan with 100gb and roll over data. It keeps giving me an error. 

383
M
13 days ago
D
DiegolavBeginner
asked in Other
Koodo internet doesn’t work

Why all my lights steel flashing, no internet, and today is my activation date.

141
Darius Koodo
13 days ago
J
jimjamsConnector
asked in Tips, Tricks & Troubleshooting
mms and group chat not working on iphone

Switched from virgin mobile to koodo and i’m unable to send photos from my iphone 12. Phone is updated to the newest update and I reset all network settings, have lots of data, apn is correct etc. Unsure of what it could be? 

466
M
13 days ago
L
louis1234457Beginner
asked in Billing & Payments
payment was declined

I set up yesterday my pre-authorized payment and payed my bill manually. Today I got an email, which states that my bill was declined by my financial institution (BMO). But in the email it doesn't say if my bill or my pre-authorized payment was declined... . In the Koodo app it says my payment was received so there shouldn't be any late payment fees, right? Does anyone had similar problems? Thanks for your help

221
O
13 days ago
C
CorruptedDonutBeginner
asked in Billing & Payments
Is it normal for Koodo to lie to you?

I was told, considering my phone was stolen, that I wouldn't have to worry about connection fees nor a phone swap fee, yet it's on my bill. Is it typical of Koodo to lie to their customers?

281
Darius Koodo
13 days ago
J
jsmoBeginner
asked in Plans & Add-ons
Ice Cream Error when trying to change plan

I have tried updating my plan on various occasions and continually run into the Ice Cream Error message no matter what day of the week or time of day I try. We were able update my husbands plan with no issue.I have seen a number of posts in the community from users experiencing the same issue. Why can some users make changes while others cannot?I would like to move to the $65 (with $5.00 discount) 100GB plan with Canada-US roaming with data, talk and texts - Perk 5G speed boost. 

633
Darius Koodo
13 days ago
Sue Montgomery
Sue MontgomeryBeginner
asked in Other
Can't activate WI FI calling

I just set up my new Google Pixel 9 Pro XL. I gave transferred everything from my old samsung. I have internet access but no access to Koodo therefore I cannot make a phone call or send a text. I have gone thru all the help settings and cannot fix this issue. seems like my phone is not accessing my koodo account.HelpSue

311
O
13 days ago
R
RgenieBeginner
asked in Purchases & Returns
New Pixel 9 & Plan for a new koodo customer

Decided I wanted another phone - the pixel 9 pro.  How does the 30 free exchange process work?

241
Sophia
14 days ago
C
ComposBeginner
asked in Plans & Add-ons
Mobile Plans Confusing

I’m a subscriber looking to reduce cost of my plan. In the self help page I’m offered two plans:100 Gb for $39.9580 Gb for 44.95Don’t get it. The plans are duplicates. Confused. Need this sorted cause I don’t know what I’m missing??Cheers and thanks,Compos

291
Sophia
14 days ago
K
kirknewhookBeginner
asked in Plans & Add-ons
OneNumber for Apple Watch

I am curious if I can add an apple watch that I’ve bought for my child to my cell #. I searched it on koodo and it refers to OneNumber as being a way to do that, but I’m unable to find out how to set that up. Any suggestions?Thanks,Kirk

961
O
14 days ago
A
ACM88Beginner
asked in Billing & Payments
Accidental roaming fees

Please remove accidental roaming fees of $14 for November. I live near the border and did not leave the country. Thank you.

333
Darius Koodo
14 days ago
S
Stephane LantinBeginner
asked in Prepaid
Koodo Prepaid Coverage

Hello, currently on ChatR but the LTE signal is much low (1-2 bars on 4) vs Telus/Koodo/PM coverage in my town.my question is:does the prepaid plan has the same coverage as postpaid?  I read the postpaid plan from Koodo does have extended coverage (like Koodo-Ext) Someimes I go to NB, but there are no Telus tower, does prepaid have service in New-Brunswick? When I was on Public Mobile it worked. 

543
O
15 days ago
J
JesaispasOrganizer
asked in Purchases & Returns
Buy S24 for 15$/month and keep my actual plan at 35$, is this possible?

Hello!Just wondering if sometime Koodo makes exception (long time customer with 3 actives lines) and let you keep your actual plan. I was looking to buy the S24 for 15$/month but my plan is only 35$. Wondering if it worth calling them… Thanks!

492
J
15 days ago
A
ArlCBeginner
asked in Tips, Tricks & Troubleshooting
Cannot make calls on Zenfone 10

I've been trying to call urgent care for an hour and finally had to go find my old phone to get the call to work.I cannot make any calls. My Zenfone 10 is supposedly not supported by Koodo. I've reset the internet, reset the phone, changed many settings, but it still won't let me call. This seems to be semi-recent since I made a call yesterday. I am a monthly customer. VoLTE is not supported on this phone, but it begs why I can't call using non-VoLTE?If I look at callbacks for Koodo, they wouldn't be until tomorrow and I literally do not have time for it. I either need to be able to call urgent care (my old phone breaks and is barely functional) or I'll need to walk to the hospital.

315
Flo Koodo
15 days ago
N
NavsekhonBeginner
asked in Other
I got a sim from india and they said to insert it when u reach canada and i gave inserted it and it shows sos only and network coverage is not coming

Sos only is coming

141
Flo Koodo
15 days ago
G
GGBConnector
asked in Billing & Payments
double connection fee

I am new to Koodo just 5 days from now. Customer service helped me to port my sim and I requested for e-sim. Today I received my bill online and  Koodo charged me 2 lines of connection fee of  $70 each total of $140 to the bill. The customer service who helped me said it is free but not free at all instead koodo charged me twice connection service fee. Poor signal as well, always connecting or not connected to the internet. I regret porting to Koodo. Very disappointed.  

536
G
15 days ago
R
Russell_StampsBeginner
asked in Tips, Tricks & Troubleshooting
My call log has strange international calls

Not sure if I am in the right place.Firstly, the Koodo help pages are TERRIBLE - there is NO OPTION (that I can see) to get technical help by phone or with a real agent. Anyway - to my issue.  My phone call log shows that I made an international call to Belgium this morning, and that I am texting that same number right now.  Neither are true, so who do I contact, and how, to get this looked into NOW, not in a few hours with a callback.  IMO, it could be something serious.Thanks.

272
Dinh
15 days ago
D
D.LAdvocate
asked in Plans & Add-ons
New line, ported number. I can send but not receive calls.

My previous carrier tells me it’s an issue with incomplete porting on Koodo’s end. I followed all the instructions and confirmed “yes” to the transfer.Unfortunately can’t contact support. Any way to resolve this here or through email support?

466
Flo Koodo
16 days ago
Kathleen L
Kathleen LBeginner
asked in Tips, Tricks & Troubleshooting
bell to koodo internet

I’m having trouble getting my new internet going. When I plug it into the coax outlet it never goes online. DS led just keeps flashing. I was with bell before and they used a fibre optic cord that worked, so I’m wondering if the coax outlet in my house doesn’t work and I should get a converter (fibre to coax), does anyone have any advice?

261
Flo Koodo
16 days ago
A
anuserOrganizer
asked in Billing & Payments
Easy Roam

I received a message telling that I’m charged for Easy Roam, when I never enabled it!!! But that’s not even the problem. Even worse, now I went to the website and click on “Add Easy Roam”, assuming that then there would be an option and make it clear that I’m opting out of the service, to minimize the damage. But there’s no opt out!! they claim that I should keep my phone in airplane mode. But then, how am I supposed to receive free SMS for account verification of websites or call a free customer service? I can’t wait to come back to Canada to cancel Koodo. They’ve already increased my price last month without any notice, and I can see that if you’re a new customer they charge you less for the same plan. Now I’ll pay the Easy Roam for all the days they’ll claim, but I swear that this is the last time Koodo screws me over.

397
A
16 days ago
C
Chris10Beginner
asked in Tips, Tricks & Troubleshooting
Smartwatch plans or add-ons for cellular compatible smartwatches

I would like smartwatches with cellular compatibility to operate independently from smartphones, essentially offering standalone plans or add-ons. It's surprising that Koodo, owned by Telus, hasn't shown much interest in providing this option. I'm amazed that Koodo and Telus aren't striving to stay ahead in the market. Particularly since, Virgin Plus a Bell subsidiary, is now offering Smartwatch plans with their proprietary NumberShare system. It's time for Koodo to catch up and offer similar features to remain current.

8747
L
16 days ago

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