Can't disable voicemail

Hi ​@JPV, we can deactivate the voicemail for you. If you’d like that, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly check for you but we cannot access your account without authentication.

If the steps outlined in the Voicemail FAQ here didn’t work, https://www.koodomobile.com/en/help/voicemail

I can flag a rep if you like to entirely remove voicemail from your line. It would require the assistance of a rep to re-add should you want it again.

Yes, please flag a rep and have voicemail entirely removed.

Thank you!

​@JPV, if you’d like me to deactivate your voicemail please follow the steps above so I can access your account, thank you!

​@Georgia Koodo 

When I follow the steps (login using koodo self serve) it redirects me to the self serve log in, and away from the community. When I try to return to the community (>>go to » community) I am not logged in there.

We’d recommend trying to open the page in an incognito/private window or with a different browser or device. If you cannot log in you can also schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.

Tried another browser. Same problem. Could it have something to do with the fact that I am on prepaid, and not monthly contract?

Why can’t I just chat with an actual agent on Koodo Assist? Why must I use social media?

Since you are on prepaid, if the link about to disable your voicemail is not working then you will need to request a callback via koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

So when it redirects you, did you enter your login credentials before going back? It is normal to redirect you to self-serve for entering your login credentials. It should then automatically redirect you back.

Koodo Assist isn’t setup for live agent support. Social media is also a common way corporations use for communication with customers. You can use a bare basic social media account strictly for the purposes of contacting Koodo, or you can schedule a callback.

Edit: Yes you’re right, prepaid is the reason, and it’ll need a callback scheduled.