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elecgeekConnector

asked in Billing & Payments

AaroncbNew Member

asked in Billing & Payments

i was charged for a NSF cheque

I was charged a fee for a NSF cheque although I have overdraft protection.

12 days ago

Hayden MactavishBeginner

asked in Billing & Payments

Oops! please try again later!

I have been trying to update my credit card information in order to pay my prepaid monthly plan but every time I type in all my information from my new card I get a “Oops! Please try again later” message. It’s not my credit card because there hasn’t been any attempts of payments. Been trying to pay Koodo prepaid the last 3 hours and can’t get it to work. Will someone please help me.

12 days ago

LarhanyaBeginner

asked in Self Serve

Porting my current Koodo number but want to change it to a new local number

I have applied with a VOIP company to have my Koodo number ported to them. The twist is that I want to stay with Koodo but change my number to a local one (currently using my old out-of-province number).Should I call Koodo and talk to them about these complexities or is there a trick I can use to make this work properly?The reason for my weird choice is that I want to keep my old BC number so that anyone who uses it can still call me, but I want a new MB number because I’ve moved here permanently and want to stop giving locals a BC contact number and possibly making them pay long distance.Thanks for any help y’all can provide!

12 days ago

LiubovPetreniiBeginner

asked in Other

Voicemail I hate

Turn off my voicemail, I tried to do as you recommend in the instructions, it doesn't work ... why should I waste my time on this ... turn me off

13 days ago

DexterusBeginner

asked in Billing & Payments

Turning on SIM Manager to swith to a 2nd SIM and being charged EASY ROAM

I went to Portugal on Feb 15.24.I have a Samsung A53 with 2 SIM cards. In order to turn off the Koodo card I have to enter the SIM Manager, which means I have to turn off ‘Flight Mode’.As soon as I did this I got an Easy Roam text from Koodo advising that I was in Portugal and now using Easy Roam.I have a second SIM card that I needed to log on to in order to be used in Portugal. I could not activate this wihtout turning off the ‘Flight Mode’ and consider it bad business practice to charge me $16 for doing this. Can I expect a refund??

13 days ago

MVDConnector

asked in Self Serve

Unable to send or recieve texts after switching to Koodo

I just switched from Rogers to Koodo today. Left the kiosk thinking everything was good to go only to find out I cannot send or recieve text messages. I have done all the steps recommended and still not working. I can make and recieve phone calls and use other messaging apps. I also have not recieved any sort of welcoming email. I cannot register my account as I can get the code they text to set it up. Help

13 days ago

YuvikaBeginner

asked in Billing & Payments

Billing Issue: Unused Service Charges

Dear Koodo Support Team,I hope this email finds you well. I am writing to address a concerning issue regarding my recent bill from Koodo. Upon reviewing the charges, I noticed that I have been billed for services that I have not utilized during the billing period.i dont have koodo connection i am getting notification to pay 167 $ why?As a conscientious customer, I have been monitoring my usage closely, and it appears that there has been a discrepancy in the charges levied against my account. Despite not utilizing certain services, I have been billed for them, which has left me feeling perplexed and frustrated.I kindly request your assistance in rectifying this matter promptly. Could you please review my account and investigate why I have been billed for services that have not been utilized? I believe there may have been an error in the billing system or a misunderstanding regarding the services included in my plan.In addition, I would appreciate it if you could provide clarity on how s

13 days ago

Aries10Beginner

asked in Billing & Payments

Sudden price increase of black friday plan ??

I started with 34$ plan on koodo during black friday sale, today I see the plan increased to 39$ . I didn’t sign up for the increased rate with no prior information.

14 days ago

gabriellevillareteBeginner

asked in Other

eSIM could not work for new iPhone15 Pro after transfer and deactivated my simcard.

Another number from my account got deactivated due to Esim option with a new iPhone while in process of data transfer. I need to talk to someone to reactivate the physical simcard but the problem is it is already 2AM. I badly need my phone for work in the morning.

14 days ago

dmalaviyaConnector

asked in Tips, Tricks & Troubleshooting

Replacement Modem

I am having connectivity issue so Koodo sent me a replacement modem but it won’t go online when I connect. Do they need to update in account? I have been trying to schedule a callback but all the time I get a message we are busier than usual and not able to schedule callback. Thank you.

14 days ago

BishwasBeginner

asked in Billing & Payments

about changes in monthly rate

last month I have a bill of 39.55$ but this month it was 62.15$ . I brought this plan on dec27 2022 and while purchasing they give me a discount of 20$. actual sim plan was 55$ but with discount it was 35$ + tax . Now im not receiving any discount and they are charging me 62$ this month due by the end of the april. Help me out .

14 days ago

heytellmeBeginner

asked in Plans & Add-ons

Where do I find my plan details?

Where do I find my plan details? I want to compare with others and costs.

14 days ago

linjenBeginner

asked in Billing & Payments

over charged on bill

they don’t know how to add.$52. plus $53.33 is not $125.33 try $105.33

14 days ago

kPateyBeginner

asked in Tips, Tricks & Troubleshooting

My phone isnt receiving some calls

Ever since I switched to 5G, some (not all) calls don't come through. I've since switched back to a 4G plan and the problem is persisting. This issue is a bit pressing at the moment, because I'm on the hunt for a job, and don't want to miss any potential calls.Is this a Koodo network issue, or an issue with my phone maybe? Any solutions?

14 days ago

John ZarubiakRockstar

asked in Tips, Tricks & Troubleshooting

volte

I received a message from Kudo saying that I am able to use v o l t e on my phone which is a 2023 Edge Motorola I am looking and finding no way to switch the calls to that option any help would be appreciated

14 days ago

HakkBeginner

asked in Other

Easy Roam not working - India

Hi, I have tried everything but it's still not working. I am in India for 10 days and don't want to be without Internet. :(

14 days ago

MayCat

asked in Billing & Payments

Black Friday plan increase

So I'm a new customer who primarily came to Koodo because of the low-cost plan offered on Black Friday 2023. $34/50GB but on my April bill it has increased to $39/50GB while my friends who have the same plan have not had any increases and joined at the same time I did. I ported my number from Fido and my plan is BYOD/BYOP. Do new customers not get any protection from price increases? I was even offered the same $34/50GB by Koodo Assist before signing in today.. what's the deal? I also never got the email regarding any price changes, I only saw it as a footnote at the bottom of my previous month's bill.

14 days ago

Jy1024krBeginner

asked in Billing & Payments

my bill plan

My plan was supposed $29 before tax but why out of sudden changed $35 from this month

14 days ago

JennabellaConnector

asked in Billing & Payments

Bill payment

I was going over my phone bills since I joined Koodo a bit over a year ago and noticed I was charged twice in the month of February. I looked at the payments of the entire year and I was one payment above what I should've been. I don’t see a Koodo costumer service number I can call to resolve this and I never seem to be able to chat with a real person. Does anyone know how I can go about resolving this and getting a refund?

14 days ago

KayGreenBeginner

asked in Billing & Payments

Double Charged Change of Plan

I was charged both the old rate and new rate for changing my plan. I did change my plan at the very start of my bill cycle from $39 to a $30 plan. I was wondering if I will get a credit on my next bill, if so how much?

14 days ago

mintchocoNew Member

asked in Billing & Payments

My phone plan changed on its own

I got a new phone plan with Koodo last December on Black Friday. The monthly service charge was $34/month and in the agreement they sent me, it never said anything about the plan expiring or that there would be a change in the rate.Today I just got the bill for the upcoming month and I noticed my phone plan was somehow changed to $39/month and they charged me $41.98. I’m confused as to how this happened because I never changed my phone plan?I changed my phone plan back to the $34 one but yeah I’m just confused :/

14 days ago

rarastAdvocate

asked in Plans & Add-ons

can't choose a perk

Hi, I can't choose a perk, keeps saying no perk selected when getting to the confirm page, even though I selected one. I had to change my plan (they increased rate but then offered me exactly what I had) and it did not carry over the old perk. Can someone please suggest what to do? Sorry I'm bedridden and may take a day or two to respond. Thank you, Randy(I'm sure there is probably changes in the contract and this was a way to get someone to keep their plan but agree to whatever new terms are in the contract). It was the April 2024 rate change from $34 to $39 and now back to $34 (for 50gb un sfd 4g)

14 days ago

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