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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 316 Topics
  • 1,045 Replies
316 Topics
K
KarenBeginner
asked in Purchases & Returns
Switching From Prepaid to Monthly

I am considering switching from a prepaid plan to a monthly plan.  Will the data and minutes I have remaining on my prepaid plan carry over to the new plan or will I lose it all? Thanks!

3
R
2 years ago
W
WenzConnector
asked in Purchases & Returns
How long does it take to get a tracking number?

I ordered a phone last week, it was approved right away, said that it would ship in 3-5 business days and that I would get a tracking numberI’m now at 6 ½ days with no communication, is this normal?How can I find out what’s going on?

8
B
2 years ago
Unknownuser
UnknownuserBeginner
asked in Purchases & Returns
Anyone know if the deals here are roughly the same as my local Walmart?

Anyone know if the deals here are roughly the same for the s21+ my local Walmart has one but dont want to get it there if the 0down is only online  

2
M
2 years ago
S
shibbertBeginner
asked in Purchases & Returns
Received both SIMs! How do I know which card belongs to what phone number?

Hi there! just ordered 2 SIM cards for my kids.  Received them in the mail.  How do I know which card belongs to what phone number?

1
Timo Tuokkola
2 years ago
A
Anubis5Beginner
asked in Purchases & Returns
Pre owned phones battery health "Great"

Hello Would like to know the percentage range on the Apple Certified Pre-Owned “Great” phones? 

4
R
2 years ago
G
gremcintBeginner
asked in Purchases & Returns
Using tab to buy phone for someone else.

It’s simple, my mom needs a new phone, I like my current phone. I have a plan that qualifies for Tab Mid but she does not.  Can I purchase a phone on my account and let her use it with her current sim card?

1
R
2 years ago
H
Hammer89Beginner
asked in Purchases & Returns
How to continue without warranty?

It doesn’t give me the option to deny the warranty when trying to buy new phone 

1
Allan M
2 years ago
L
lissa_678Beginner
asked in Purchases & Returns
Existing Koodo Customer - Can't bring my own phone?

I’m an existing Koodo customer, and want to upgrade my phone. But I do not want to use the Tab feature, I want to purchase an unlocked phone elsewhere. But when I try to select the “bring your own phone” option, it says unavailable??? 

3
Jru Gordon
2 years ago
O
ooklathemokBeginner
asked in Purchases & Returns
How to check Koodo Inventory in nearby stores?

I know there’s no Pixel 5 left online, but does Koodo have any sort of inventory management for their stores?I assume since most places seem like franchises Koodo sells them the inventory, but I was just curious.I’d love to get a Pixel 5 on a tab if I could, rather than pay upfront.  I have no need for the Pixel 6.Do some stores carry pre-owned or is that only the website here?Any advice would be appreciated. I am serious enough about wanting the Pixel 5 over the 6, that I would likely buy a 5 paying all upfront than getting the 6 on a tab.

1
Allan M
2 years ago
R
RothdBeginner
asked in Purchases & Returns
Why cant I complete my online order?

I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me.  im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone. 

3
Cristian Koodo
2 years ago
J
J HuBeginner
asked in Purchases & Returns
No SIM card after 4 weeks, no call back (issue now resolved)

I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card.  The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks

2
J
2 years ago
C
Crystc921Beginner
asked in Purchases & Returns
How to cancel an online order for an iphone 13

Just received an email stating it’s going to take 12 weeks for iPhone 13 to ship?? How do I cancel my order? 

4
Mayumi
2 years ago
Bryce Jardine
Bryce JardineBeginner
asked in Purchases & Returns
Notified of extra delay for my online order

Why is Koodo advertising 4-10day shipping before purchase and notifying it could be 3 months after purchase? I would be paying for a phone I don’t have on the next bill, how is this legal?

5
Allan M
2 years ago
L
lxlfengConnector
asked in Purchases & Returns
Still waiting for my Iphone 13 pro max

Hi all,When I preordered the iphone 13 pro max 256gb in silver back on Sep 24, it indicated 2 weeks. I have not received any notifications of the phone being shipped yet even until now, is anyone else having the same delays?

8
L
2 years ago
J
Jesseh95ouseBeginner
asked in Purchases & Returns
Trying to get a new phone but site telling me to go to store

Wondering why the online koodo store keeps telling me to go to the nearest store to me?

3
M
2 years ago
F
Flor OBeginner
asked in Purchases & Returns
Buying a new phone outside Koodo retailer?

I currently have an iPhone 6s, but I am planning to buy a new iPhone (maybe an 11 or 12) by the end of the year. I am also planning to buy the phone at an Apple store instead of going to my local Koodo retailer because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new iPhone at an Apple store and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

1
D
2 years ago

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