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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 331 Topics
  • 1,072 Replies
328 Topics
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Brad PBeginner
asked in Purchases & Returns
Transferring phone number

I want to transfer one phone number from a account with multiple different phone numbers with another company to Koodo. How do I transfer just the one phone number without transferring the others?

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mykebykeBeginner
asked in Purchases & Returns
Question about Refurbished phone

I was looking about upgrading to a refurbished phone, do these phones come with the charging cables as well?Thanks ! 

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bourqueeBeginner
asked in Purchases & Returns
SIM card

I have a new phone. I am selling my old phone (reset). I put my older SIM card in my new phone. Can I sell my old phone with the new SIM card I received with my new phone?Will the buyer access things on my account information if I do this?

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MleestBeginner
asked in Purchases & Returns
Why would my order get cancelled by koodo?

Hi there, I placed an order online on Jan 3/2022 for a phone and plan, but received an email saying the order was cancelled as something couldn’t be validated. I was not contacted for any additional information aside from the email indicating the order was cancelled. I requested a callback, but the representative hung up on me once I got through. Can someone please assist me in getting more information as to why my order (HFO**) was cancelled?  **hidden order number

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FishyBeginner
asked in Purchases & Returns
Add a line and pick phone number

Hi, I'm a current customer. I'd like to buy a plan for my daughter's phone which I pay for. She wants a specific phone number.  Can I do this online?

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Sully4Beginner
asked in Purchases & Returns
additional line

Hi, I just bought a new phone and plan (online) for my partner as a new added line. I originally thought this meant she would be given a phone number completely different to mine, but I’m now wondering if I was wrong? I selected “give me a new number” when purchasing the phone.. does this mean my existing phone number will change, or is it just that she will be getting her own? 

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Dong In KimBeginner
asked in Purchases & Returns
Buying a phone and phone plan without credit card info.

Hi,I made a credit card and it is on process now, so I don't know CVV and expiry date yet(only can check card number on my banking app). I really want to buy a phone and phone plan promotion before Jan 4th (promo end). Is there any way to do this?I talked with an agent from my bank, but they didn’t allow me to have those info over the phone, because it is dangerous.  

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Dinh
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isaacdsgrsdhBeginner
asked in Purchases & Returns
please help me how do i join koodo

i was told by a friend that i could buy a phone from koodo for  cheap and pay over a few months so i tried to buy a iphone 12 but this is so confusing im trying to join koodo but i dont know how to make a account so please help me

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Dinh
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M1234Beginner
asked in Purchases & Returns
Cancelled Homephone, What do I do with the hardware I have?

I have canceled my home phone plan as we no longer need it. What do I do with the hardware I have?

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Dinh
Keiran Jack
Keiran JackBeginner
asked in Purchases & Returns
Phone price decrease

I purchased the S20 FE 5G on Wednesday after recently seeing the price drop from $25/20 w/ tab plus to $15. As many carriers have had their BF deals on for awhile now, I (wrongfully) assumed this is the lowest it would go. I look today and see that the phone is now priced at $10 w/ tab plus. Is Koodo capable of changing me to the new price over the phone or do they not do that?Alternatively, if I returned the phone and bought it at the new price would that work?At a difference of $120 I don’t mind returning and rebuyingThanks for any input

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BalsamLaker
BalsamLakerBeginner
asked in Purchases & Returns
Phone Charger

I haven’t owned a cel phone in 30 years. Does a charger come with the iphone 12 ?

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KetchupBeginner
asked in Purchases & Returns
Tab Bonus Charge - How should I handle this?

Hi all, I’ll admit I made a mistake and bought two pre-certified phones under my individual Koodo account instead of buying the second under my Fiance’s Koodo account (I did this back in 2019 with no extra fee and I thought this would be the same).This left me being charged with a few hundred in the tab bonus payout fee. My primary option that I currently have is to return the phone within the 30day period and repurchase it under my Fiance’s account. The problem with this is extra shipping costs, delays AND its no longer listed on the webstore.Because of this I decided to call Koodo but they essentially told me to shove it and pay the few extra hundred dollars and for next time to read the fine print because clearly I'm the idiot. (Despite my current option of voiding this all entirely by a return). Ultimately I want to keep this phone and void the fee I was charged. I know I bought it under the wrong Koodo account and I made the mistake but we want to correct this with them. Has anyon

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KarenBeginner
asked in Purchases & Returns
Switching From Prepaid to Monthly

I am considering switching from a prepaid plan to a monthly plan.  Will the data and minutes I have remaining on my prepaid plan carry over to the new plan or will I lose it all? Thanks!

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WenzConnector
asked in Purchases & Returns
How long does it take to get a tracking number?

I ordered a phone last week, it was approved right away, said that it would ship in 3-5 business days and that I would get a tracking numberI’m now at 6 ½ days with no communication, is this normal?How can I find out what’s going on?

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Unknownuser
UnknownuserBeginner
asked in Purchases & Returns
Anyone know if the deals here are roughly the same as my local Walmart?

Anyone know if the deals here are roughly the same for the s21+ my local Walmart has one but dont want to get it there if the 0down is only online  

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shibbertBeginner
asked in Purchases & Returns
Received both SIMs! How do I know which card belongs to what phone number?

Hi there! just ordered 2 SIM cards for my kids.  Received them in the mail.  How do I know which card belongs to what phone number?

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Timo Tuokkola
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Anubis5Beginner
asked in Purchases & Returns
Pre owned phones battery health "Great"

Hello Would like to know the percentage range on the Apple Certified Pre-Owned “Great” phones? 

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gremcintBeginner
asked in Purchases & Returns
Using tab to buy phone for someone else.

It’s simple, my mom needs a new phone, I like my current phone. I have a plan that qualifies for Tab Mid but she does not.  Can I purchase a phone on my account and let her use it with her current sim card?

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Hammer89Beginner
asked in Purchases & Returns
How to continue without warranty?

It doesn’t give me the option to deny the warranty when trying to buy new phone 

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Allan M
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lissa_678Beginner
asked in Purchases & Returns
Existing Koodo Customer - Can't bring my own phone?

I’m an existing Koodo customer, and want to upgrade my phone. But I do not want to use the Tab feature, I want to purchase an unlocked phone elsewhere. But when I try to select the “bring your own phone” option, it says unavailable??? 

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Jru Gordon
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ooklathemokBeginner
asked in Purchases & Returns
How to check Koodo Inventory in nearby stores?

I know there’s no Pixel 5 left online, but does Koodo have any sort of inventory management for their stores?I assume since most places seem like franchises Koodo sells them the inventory, but I was just curious.I’d love to get a Pixel 5 on a tab if I could, rather than pay upfront.  I have no need for the Pixel 6.Do some stores carry pre-owned or is that only the website here?Any advice would be appreciated. I am serious enough about wanting the Pixel 5 over the 6, that I would likely buy a 5 paying all upfront than getting the 6 on a tab.

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Allan M
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RothdBeginner
asked in Purchases & Returns
Why cant I complete my online order?

I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me.  im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone. 

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Cristian Koodo
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J HuBeginner
asked in Purchases & Returns
No SIM card after 4 weeks, no call back (issue now resolved)

I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card.  The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks

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Crystc921Beginner
asked in Purchases & Returns
How to cancel an online order for an iphone 13

Just received an email stating it’s going to take 12 weeks for iPhone 13 to ship?? How do I cancel my order? 

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Mayumi
Bryce Jardine
Bryce JardineBeginner
asked in Purchases & Returns
Notified of extra delay for my online order

Why is Koodo advertising 4-10day shipping before purchase and notifying it could be 3 months after purchase? I would be paying for a phone I don’t have on the next bill, how is this legal?

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Allan M

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