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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 341 Topics
  • 1,122 Replies
338 Topics
Shafik Islam
Shafik IslamBeginner
asked in Purchases & Returns
Switching from Virgin to Koodo

Have been with Virgin 4 months. Using phone and plan. Paying $55 a month for both phone (Samsung A52) and 12GB data unlimited canada wide talk and text. Is there any option to switch to Koodo in the midway of contract with Virgin? If yes, then how. Please help me out here.

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ALWP
ALWPBeginner
asked in Purchases & Returns
looking for the A52 5G

Hello Koodo community, I am looking for the Samsung A52 5G because of the great camera but still reasonable price. I can’t find it under ‘shop’ koodo. Would it be called something else? Or which samsung should i go for if I dont need 5 cameras but do want 1 great quality camera!

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AnalogKidAdvocate
asked in Purchases & Returns
Where is the official receipt for my new phone?

Hello. Could anyone tell me what the offical receipt is of an online phone order. Is it the order confirmation email or the attached pdf service agreement? Koodo wants this submitted with a return.

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Dinh
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CpowerCarbBeginner
asked in Purchases & Returns
Where do I view my remaining contract

I like to know what is the balance and time period on my contract

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Allan M
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RlucierBeginner
asked in Purchases & Returns
sent the wrong phone

I ordered an iPhone XS Max online and received it today. Problem is I was sent and iPhone XS. I scheduled a callback and when I pressed 1 it rang and rang and then hung up. Is there another way to fix this issue?

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George LaporteBeginner
asked in Purchases & Returns
Cannot track my order. UPS tracking site says wrong tracking number from Koodo.

Cannot track my koodo order of new phone. UPS tracking site refered to in my koodo order confirmation email says wrong tracking number from Koodo. Tried getting help in the koodo chat but the AI does not understand and keeps looping. Tried to have a rep call me by scheduling a call but no koodo rep called me. I wish I could just talk to a human koodo rep to resolve this. Anyone know a koodo email tech support address I can use to communicate with an actual person or a direct phone number I can call to get quick help with this?

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Ross FriesenBeginner
asked in Purchases & Returns
Koodo not accepting Credit Card to buy new phone/plan

Hi there, I am looking to be a new customer at Koodo. I am trying to purchase a refurbished iPhone 11 Pro with a plan as I am a new customer. I have been trying to go through the process to place my order, but everytime I put in all my info and hit “Place Order”, it always gives me the “Whoops!” error message saying my Credit Card isn’t valid. It is an RBC Visa Platinum card, that works. All my information is right, including matching the billing address with my credit card mailing address. I have tried on both Chrome and Safari, yet I keep getting the same “Whoops!” error message. Please help!

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MegLangBeginner
posted in Purchases & Returns
Light Phone support

Does Koodo provide service for Light Phone 2?

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MarvinGayeBeginner
asked in Purchases & Returns
What address do I send a return phone to?

I purchased a pre owned phone on Black Friday and changed my mind as I’m switching to Telus and I need to return it, it is unopened in the box. My 30 days are almost up and I cannot get ahold of Koodo. Anyone have an address to return this junk to?

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Dinh
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Lola CBeginner
asked in Purchases & Returns
Is internet required for Koodos home phone?

Is internet required for Koodos home phone? or, does the hub provide the signal needed? if so, can one use any portable phone with that hub?

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Brad PBeginner
asked in Purchases & Returns
Transferring phone number

I want to transfer one phone number from a account with multiple different phone numbers with another company to Koodo. How do I transfer just the one phone number without transferring the others?

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mykebykeBeginner
asked in Purchases & Returns
Question about Refurbished phone

I was looking about upgrading to a refurbished phone, do these phones come with the charging cables as well? Thanks !

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bourqueeBeginner
asked in Purchases & Returns
SIM card

I have a new phone. I am selling my old phone (reset). I put my older SIM card in my new phone. Can I sell my old phone with the new SIM card I received with my new phone? Will the buyer access things on my account information if I do this?

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MleestBeginner
asked in Purchases & Returns
Why would my order get cancelled by koodo?

Hi there, I placed an order online on Jan 3/2022 for a phone and plan, but received an email saying the order was cancelled as something couldn’t be validated. I was not contacted for any additional information aside from the email indicating the order was cancelled. I requested a callback, but the representative hung up on me once I got through. Can someone please assist me in getting more information as to why my order (HFO**) was cancelled? **hidden order number

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FishyBeginner
asked in Purchases & Returns
Add a line and pick phone number

Hi, I'm a current customer. I'd like to buy a plan for my daughter's phone which I pay for. She wants a specific phone number. Can I do this online?

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Sully4Beginner
asked in Purchases & Returns
additional line

Hi, I just bought a new phone and plan (online) for my partner as a new added line. I originally thought this meant she would be given a phone number completely different to mine, but I’m now wondering if I was wrong? I selected “give me a new number” when purchasing the phone.. does this mean my existing phone number will change, or is it just that she will be getting her own?

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Dong In KimBeginner
asked in Purchases & Returns
Buying a phone and phone plan without credit card info.

Hi, I made a credit card and it is on process now, so I don't know CVV and expiry date yet(only can check card number on my banking app). I really want to buy a phone and phone plan promotion before Jan 4th (promo end). Is there any way to do this? I talked with an agent from my bank, but they didn’t allow me to have those info over the phone, because it is dangerous.

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Dinh
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isaacdsgrsdhBeginner
asked in Purchases & Returns
please help me how do i join koodo

i was told by a friend that i could buy a phone from koodo for cheap and pay over a few months so i tried to buy a iphone 12 but this is so confusing im trying to join koodo but i dont know how to make a account so please help me

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Dinh
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M1234Beginner
asked in Purchases & Returns
Cancelled Homephone, What do I do with the hardware I have?

I have canceled my home phone plan as we no longer need it. What do I do with the hardware I have?

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Dinh
Keiran Jack
Keiran JackBeginner
asked in Purchases & Returns
Phone price decrease

I purchased the S20 FE 5G on Wednesday after recently seeing the price drop from $25/20 w/ tab plus to $15. As many carriers have had their BF deals on for awhile now, I (wrongfully) assumed this is the lowest it would go. I look today and see that the phone is now priced at $10 w/ tab plus. Is Koodo capable of changing me to the new price over the phone or do they not do that? Alternatively, if I returned the phone and bought it at the new price would that work? At a difference of $120 I don’t mind returning and rebuying Thanks for any input

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BalsamLaker
BalsamLakerBeginner
asked in Purchases & Returns
Phone Charger

I haven’t owned a cel phone in 30 years. Does a charger come with the iphone 12 ?

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KetchupBeginner
asked in Purchases & Returns
Tab Bonus Charge - How should I handle this?

Hi all, I’ll admit I made a mistake and bought two pre-certified phones under my individual Koodo account instead of buying the second under my Fiance’s Koodo account (I did this back in 2019 with no extra fee and I thought this would be the same). This left me being charged with a few hundred in the tab bonus payout fee. My primary option that I currently have is to return the phone within the 30day period and repurchase it under my Fiance’s account. The problem with this is extra shipping costs, delays AND its no longer listed on the webstore. Because of this I decided to call Koodo but they essentially told me to shove it and pay the few extra hundred dollars and for next time to read the fine print because clearly I'm the idiot. (Despite my current option of voiding this all entirely by a return). Ultimately I want to keep this phone and void the fee I was charged. I know I bought it under the wrong Koodo account and I made the mistake but we want to correct this with them. Has any

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KarenBeginner
asked in Purchases & Returns
Switching From Prepaid to Monthly

I am considering switching from a prepaid plan to a monthly plan. Will the data and minutes I have remaining on my prepaid plan carry over to the new plan or will I lose it all? Thanks!

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WenzConnector
asked in Purchases & Returns
How long does it take to get a tracking number?

I ordered a phone last week, it was approved right away, said that it would ship in 3-5 business days and that I would get a tracking numberI’m now at 6 ½ days with no communication, is this normal?How can I find out what’s going on?

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Unknownuser
UnknownuserBeginner
asked in Purchases & Returns
Anyone know if the deals here are roughly the same as my local Walmart?

Anyone know if the deals here are roughly the same for the s21+ my local Walmart has one but dont want to get it there if the 0down is only online

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