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Pre owned phones battery health "Great"

  • November 20, 2021
  • 4 replies
  • 1388 views
A

Hello 

Would like to know the percentage range on the Apple Certified Pre-Owned “Great” phones? 

Best answer by rikkster

Since certified pre-owned iPhones (and all other CPO phones for that matter) were returned within the 15 or 30-day return window, battery health should be 100%.

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    4 replies

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    • MilkyWay
    • Mobile Master
    • November 21, 2021

    Hello 

    Would like to know the percentage range on the Apple Certified Pre-Owned “Great” phones? 

    I don’t think there is any information available with regards to battery health. I presume the condition is mainly based on the physical appearance of the phone and not necessarily whether the battery is dated or not. https://www.koodomobile.com/certified-pre-owned

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    • rikkster
    • Answer
    • November 21, 2021

    Since certified pre-owned iPhones (and all other CPO phones for that matter) were returned within the 15 or 30-day return window, battery health should be 100%.

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    • Ryanak
    • Member
    • November 23, 2021

    Since certified pre-owned iPhones (and all other CPO phones for that matter) were returned within the 15 or 30-day return window, battery health should be 100%.

    I don’t think this still the case? I just bought a Certified Pre-Owned iPhone 11 which was listed as “Great” condition and the battery health is only at 84%. Looking at the analytics there have been over 700 charge cycles. This definitely doesn’t seem like a barely used phone.

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    • rikkster
    • November 27, 2021

    Since certified pre-owned iPhones (and all other CPO phones for that matter) were returned within the 15 or 30-day return window, battery health should be 100%.

    I don’t think this still the case? I just bought a Certified Pre-Owned iPhone 11 which was listed as “Great” condition and the battery health is only at 84%. Looking at the analytics there have been over 700 charge cycles. This definitely doesn’t seem like a barely used phone.

    I think this is a rare occurrence. If you’re still within the 30-day return window, contact the webstore at koodo.webstore@koodomobile.com to explain the battery issue and initiate the return process. I agree. That’s not an iPhone that was used within the 15 or 30-day return period.

    Returning or exchanging your Koodo phone

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