Hi there, I placed an order online on Jan 3/2022 for a phone and plan, but received an email saying the order was cancelled as something couldn’t be validated. I was not contacted for any additional information aside from the email indicating the order was cancelled. I requested a callback, but the representative hung up on me once I got through. Can someone please assist me in getting more information as to why my order (HFO**) was cancelled?
**hidden order number
Best answer by Flo Koodo
Hi
We checked with the webstore team and it looks like the info provided for the credit check couldn’t be validated.
This may happen due to a mismatch, such as name, address, date of birth, credit card etc, that leads to a failed credit check, consequently to the order cancellation.
We recommend contacting TrasnUnion or Equifax for more details.
+4I have flagged a rep to hopefully provide some insight into that :)
+4Hi
We checked with the webstore team and it looks like the info provided for the credit check couldn’t be validated.
This may happen due to a mismatch, such as name, address, date of birth, credit card etc, that leads to a failed credit check, consequently to the order cancellation.
We recommend contacting TrasnUnion or Equifax for more details.
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