Plans & Add-ons

I have an iPhone. When using “Easy Roam” should I turn on roaming in my settings → Cellular → Cellular Data Options → Data Roaming On/Off?

Hi everyone, I had 10 gb plan, Wednesday l changed for a 12 gb but the limit that appeared in my account was 4Gb. Yesterday l changed to a new offer, 15 gb, but still remains the 4gb in my account. My billing cycle finish next 5th August. My data consum till now is almost 4gb and l've been beginning to be charged for extra data use from yesterday. How l can modify that 4gb limit that stills appears in my account after changing plans?? Thank you

I added easy roam to my phone. I have another phone on my account. I added easy roam to it as well. Do both phones get charged the daily rate?

Is there a way to add more than just 1GB of additional data? I know I will need more, and I would like to add a bunch at once, but cannot seem to find it.

I’ve added the $5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX) and when I make an international call it says international calling is not activated.  I don’t find the international calling addon on the listed available add-ons. Please help. Thank you. 

HiI’m new to Koodo (switching over from a different provider) and recently ordered two SIM cards for two different plans. Both cards arrived but have no way to tell which one is associated with which plan.  I guess my first question is:  are the different SIM’s plan specific at this point (not in the phones yet)?If so, how do I tell which is which?Thanks

Hello,I am currently in Pakistan and just add on international roaming on it . I just need to receive text message, plan itself for international roaming is 15$ per days .Is there any economical plan considering just for text message??

Hi everyone, I am trying to add on the International long distance saver plan.  My questions are Can I choose several countries can I call AND receive phone calls from and to landlines in the chosen country Thanks to the community

Name: Kathaline HunterAccount: 10000002835369Phone: 647-655-0602Next Payment: Monday, July 18th My wife is coming to the first month anniversary of her prepaid Koodo phone plan and we need to make some adjustments before we renew. 1. All emails are being sent to her (KathyHunter@rogers.com) in French. Please change to English. 2. Whenever she phone me, her name does not appear on my Call ID. How can we change this. Thanks, Dave Huntermile_oak@rogers.com

I have 2 phones under my account. One in my name, one in my daughters name. Is it possible to give her some of my 19GB of data?

Hi,I am travelling to the US with my family and would like to be able to text as needed.  But the 11/day seems crazy where it might only be a couple of texts over the course of the vacation.I see there’s a 10/100 texts for pay per use option - how do I ensure I use that instead so I’m not charged 11/day to send one text?Is there another option that would make more sense? TIA

Previous Plan:100 MB dataAdd-on: 250 MB for $2/monthChanged Plan to:2 GB dataAfter I verified the plan changed in my account I checked my usage: 0 / 2GBI then noticed the 250 MB add-on was still on my account. Since I don’t need that add-on anymore and no longer want to be charged for it, I removed it. After I verified the add-on was removed I go to usage and it shows: 0 / 1.7GBIt looks like removing the add-on after changing my plan incorrectly removed data from the base plan of 2GB. Obviously, I would like my data to be set back to 2GB as per my plan and not be charged the $2 for the 250 MB.Thanks...   

I currently have talk and text only. What would extra monthly cost be to get data on my phone. Thanks  

This morning I received a message from Koodo:  You are currently using a 3G phone that connects to 3G networks. This means you’ll no longer be able to use data, text or make phone calls- including 911 when roming in the U.S.But I am pretty sure that my mobile supports 4G LTE, it is just not supporting VoLTE (because I can’t see such option in the data network setting, and my mobile model is also not in the VoLTE list).And what is mentioned in koodo webiste: https://www.koodomobile.com/en/help/3gshutdownUSis confusing, from the information provided there I am not sure if I can roam in US with 4G LTE but without VoLTE.  Does any body know the answer? Thanks  

I was looking to upgrade plans and one is 20GBs at 4G LTE speed and another is 20GBs at 4G speed, I asked a rep over the phone and she didn’t sound like she knew, just said that they’re “pretty much the same”, obviously if they’re giving you the option between 1 or the other then there is a difference, is one better than the other?

I am about to leave the Canada to travel to central and south america during 4-6 months. After, I want to go to Asia (vietnam, thailand, singapour,..) for about 4-6 months.I would like to find the best deal to be able to receive incoming SMS from around the world for authentification. Thank you !

Hi,I am traveling outside Canada and I added roaming service but unfortunately I can’t connect to a network (no network) so I can’t receive any call or messages, so do anyone have any Idea what I could do!

if i have applecare+ for my iphone 11 dose that cover broken screen or screen replacement

Hi,I am on a Koodo Plan for Canada, but I will visit Turkey soon. I was wondering whether it is possible for me to receive SMS messages from Canada when I am there.I am not planning to use my Koodo Sim Card actively when I am there. So, I do not want to pay daily for some extra international service for weeks, but I will definitely need to receive messages for connecting to some of my online accounts for dual authentication. Would you be so kind as to inform me about this? Thank you very much. Best,

Hello fellow koodos I am looking at purchasing a Samsung smartwatch to use with my Samsung S20 on the koodo network but I'm a little confused as to whether the whether the LTE network is actually working for those watches or not Can someone please help me or should I just get the Wi-Fi version.

I can’t figure out if Koodo offers home and network security or if it’s through Telus only. 

I have a Koodo home phone and would like to use it as a cell phone now.  Can I put my Koodo home phone sim card in an unlocked smartphone (if so what would be the sim pin ? 1234 I guess ?) or do I need to port this already Koodo number to a new "cell" account ?

I recently switched my old plan to a 4G plan that had almost double the GB limit. I switched the plans via self serve and I have not been able to access/use data since. I also used willmyphonework.net to double check there was no issue with compatibility, I have a OnePlus 5T, and there seems to be no issues.Can anyone assist? 

Hello, I have Easy Roam, but I can’t make any calls.  I have checked my profile and has all add-ons added to my account as follows:  $11/day US Easy Roam $14/day Easy Roam INTL International Data Roaming Pay-Per-Use Intl Long Distance Koodo VoLTE Access International Voice RoamingI do see the charge of Easy Roam ($14/day)  in my account every time I active roaming service, but I am not able to use the service I am charged for.   If anyone could help, I would appreciate it. Thanks,Anna

I account--two phone numbers.. if both phones are added to US add-on  and they call each other is that $12per person on the account or $24 fore that day?  if they call different US friends on the same day is it still a $12 bill to the account for that day or $12 for each number for a total billing charge of $24?  thank you.