Plans & Add-ons

Hi,I am traveling outside Canada and I added roaming service but unfortunately I can’t connect to a network (no network) so I can’t receive any call or messages, so do anyone have any Idea what I could do!

if i have applecare+ for my iphone 11 dose that cover broken screen or screen replacement

Hi,I am on a Koodo Plan for Canada, but I will visit Turkey soon. I was wondering whether it is possible for me to receive SMS messages from Canada when I am there.I am not planning to use my Koodo Sim Card actively when I am there. So, I do not want to pay daily for some extra international service for weeks, but I will definitely need to receive messages for connecting to some of my online accounts for dual authentication. Would you be so kind as to inform me about this? Thank you very much. Best,

Hello fellow koodos I am looking at purchasing a Samsung smartwatch to use with my Samsung S20 on the koodo network but I'm a little confused as to whether the whether the LTE network is actually working for those watches or not Can someone please help me or should I just get the Wi-Fi version.

I can’t figure out if Koodo offers home and network security or if it’s through Telus only. 

I have a Koodo home phone and would like to use it as a cell phone now.  Can I put my Koodo home phone sim card in an unlocked smartphone (if so what would be the sim pin ? 1234 I guess ?) or do I need to port this already Koodo number to a new "cell" account ?

I recently switched my old plan to a 4G plan that had almost double the GB limit. I switched the plans via self serve and I have not been able to access/use data since. I also used willmyphonework.net to double check there was no issue with compatibility, I have a OnePlus 5T, and there seems to be no issues.Can anyone assist? 

Hello, I have Easy Roam, but I can’t make any calls.  I have checked my profile and has all add-ons added to my account as follows:  $11/day US Easy Roam $14/day Easy Roam INTL International Data Roaming Pay-Per-Use Intl Long Distance Koodo VoLTE Access International Voice RoamingI do see the charge of Easy Roam ($14/day)  in my account every time I active roaming service, but I am not able to use the service I am charged for.   If anyone could help, I would appreciate it. Thanks,Anna

I account--two phone numbers.. if both phones are added to US add-on  and they call each other is that $12per person on the account or $24 fore that day?  if they call different US friends on the same day is it still a $12 bill to the account for that day or $12 for each number for a total billing charge of $24?  thank you.

I have the protection plan with my phone and have been paying for it for years. Never had to use it till recently. I'm just curious if I have to pay the 50 for asurion to fix it even though i pay for the protection plan or if it is cover by koodo 

I see a lot of posts going from prepaid to postpaid, but what about the other way around? I’m no longer in Canada but I need to keep my phone number, and I’d like to swap off a postpaid to a prepaid and keep my number. Is that possible?

Anyone know why the majority of the rate plans that are available to new customers are not available to existing customers?  My son is currently on a $15 a month plan and he needs more minutes, but the only available plans to him start at $60!  4 times the price when all he needs are more minutes.  Is there any way to get the “starter” plans that are advertised as for new customers only?  Thanks!

I am looking to add a line to my Koodo account.It looks like I need to bring my own phone to purchase the starter plan that works best for me.After I purchase the phone, do I then order a SIM card and wait for it to arrive before I purchase my plan?Thanks.

Hi there, I just have a question that i’m curious about and wonder if anybody could answer it for me.My partner and I both used to have our cell phones through bell. Last year, i switched my phone over to koodo after my contract expired, but he had to remain with bell because he still had a year left on his contract. his ends at the end of the month, so we plan on switching his to koodo as well when that happens. My question is, when we switch his phone over to koodo, would we be able to put it onto my bill, so that we can have both phones on one bill? or would he have to set his up seperately on his own plan with a separate bill? 

Back in September, I got a text from Koodo saying I was going to get a free 5gb of data added to my plan for free, just for sticking with Koodo. I have never gotten the extra 5gb. How am I supposed to get my free 5gbs extra?

I’m trying to cancel my international roaming add-on + pay-per-use international online but it won’t let me. I can’t make a call because I’m in the USA. I’d like to only have EasyRoam turned on. What do I do?

Hello:I am replacing my old Pixel with a Pixel 6.  I would also like to add a second business number to the phone using an eSIM.  I am struggling to find information on the Koodo self-service site on how I should go about ordering the eSIM and whether the number can be added my my existing plan.  

My phone is just about paid and I want  to keep my phone , but I will need a new plan. How do I do this. My old plan is $50. 00 for 10 gb.?

Hello Koodo Community, I plan on traveling to South Asia and the Middle East (Pakistan & Saudi Arabia) to visit family in late summer of this year (for a month or two). So I am on a post-paid plan which offers the usual LTE data, unlimited texting/calling nationwide within Canada, caller ID/call waiting (with VoLTE/WIFI Calling, etc) .I added “International Voice Roaming” to my plan as a free add-on. Is this enough to receive International SMS? I do not have any intentions to use data, texting back, calling, but just receiving text messages with the cellular service. But since I have WI-FI Calling turned on, is it possible to use my phone service natively to call or text back when connected to WI-FI or rely on apps like WhatsApp? Device: iPhone XS (iOS 15.4.1)Please let me know, your help will be appreciated. 

If my children in Canada using Koodo text me while I’m in the States using Easy Roam will they be charged for texting to the U.S.? I think they have a very old plan.

I am travelling from Ontario to California for 2 weeks. My Koodo coverage includes international texting. I don’t need to make phone calls. If I use wi-fi for internet and just text, do I need EasyRoam?  Its so confusing.

I am a prepaid user on the old $15/mth plan.  I have a few thousand booster add-on minutes that I purchased.  I want to change to the new $15/mth plan with the bonus 250MB data.  Do I lose my current minutes or do they transfer?

I saw a reference from a year or more ago about annual plans but can’t find them on their website.  Do they no longer exist?

what is the best way to use koodo in USA?

Can I transfer my landline # to my cell phone? I can’t find anything on the site about this. If so how do I go about doing it?