Plans & Add-ons

Hi there,Could you please enable international calling? I already have all the related add ons mention here in the community but it seems like it requires manual intervention from your team.Thank you!

Hi! It looks like this is a known issue—can you please enable the VoLTE option on my account for the Google Pixel 5? It’s giving the “please contact your carrier to enable wifi calling” message, and I see that others had an add on added to their self serve accounts to make it work.thank you!!

I have NO tab and NO add-ons.I simply want to downgrade my plan from my current $35 plan to the $15 starter plan because I use less than 100minutes/ month and never use my data.If Koodo wont let me downgrade to this $15/month simply because I am not a new customer, that is complete BS!

Hi there, can you please enable voLTE for my phone.  I have Realme 5 pro phone, the manufacture said “Please contact your network operator to activate the VoLTE function as all the realme devices support VoLTE.”  I have very bad connection with Koodo mobile, talked to tech support few times couple of years ago about this problem without any success… It’s kind painful when you can not call from your own home and no one can call you! The only way I can call to someone when I am use Whatsapp…. Now I find out about WiFi calls and contacted my phone manufacture they said to contact network operator…… 

I purchased a U.S. roaming talk booster.When attempting to make calls from within the U.S. I get a recorded error message saying you don’t have a U.S. roaming talk booster in place.I checked my account online and have lots of unused U.S. minutes.How can this problem be fixed?

Hi, I received my first cell phone ever for Christmas. I have never had a plan or a phone number before.I'm trying to get a monthly plan with Koodo, but it's asking me for a phone number in order to continue. I'm stuck , help. 

was checking out new plans. It gives me the option of 50 gigs a month for $55, 20 gigs for $60 and 40 gigs for $65. Is this some mistake? Maybe a typo or am I lucky…… 

I am a new Koodo customer having just purchased a new phone and plan.  How long do you have to wait before you can buy another phone and add another a line?  I’ve read it’s 45 days. Does that start the day you purchased first phone, the day phone was shipped or the day I received my phone?

I need to make an international call and my phone won't let me. I have gone to manage my add ons but there is no option to add “pay per use international calling” i need to make the call ASAP i cannot wait two days for a call back.thank you.

Hello, I received the following exclusive upgrade offer from Koodo:30GB/$55 monthIf I decide to take the upgrade, will  the new plan qualify as  a TAB Mid?  I would also like to purchase a new phone. The phone I want (Pixel 6a) is available for $0 up front and  $5/month on a Tab Mid plan. Thanks

I’m a post-paid customer and I want to activate Call Forwarding for $3/month.  But it is not among the choices presented under Manage Add-ons.  Is anyone else having this issue?

I have signed up for the 2022 Black Friday deal of 50 GB for $40 promotion. The contract and my current online Koodo profile doesn’t reflect the monthly discounts/rebates. How can I confirm that I will be billed as per the offer I agreed to?

I have one account with 4 lines. I would like to be able to share data amongst those lines.

as title,  I want to use wifi calling.

HelloI have two adds on which seems they are the same. But I pay for both:$5 Unlimited AIR Mins$2 for unlimited minutesI would like to confirm If I cancel th

I'm not sure what to expect. Any help would be awesome.When adding a line, do i get to choose the new number? We are adding a line for our child, and they wanted to know if they could choose the number they are getting.  If so, would this be done before or after receiving the sim card?

Hi, I will use easy roam in US while travelling next week. My plan has unlimited Canada wide phone calls. my question:  if I make calls in US -- to Canada, or US local , will I be charged for that? Thanks. 

I transferred my service to Koodo and purchased the Stream+ service yesterday from a Koodo kiosk. The salesperson told me I’d get an email for activation but haven’t yet received it. I already have Netflix so I don’t want to be double billed. When I go into my account I see the add-on but I don’t see a way of activating it. I’m billed for my Netflix at the beginning of the month so would like to get this sorted in the next day or two.Am I being impatient or should I have received the email already? Thanks.

Where can I view my rollover data balance?

I am planning to change from another provider to Telus or Koodo because of the need for Call Control ability. Does the $15 starter plan have call control?I know that Koodo only gives call control to post-paid plans, not prepaid, but does this also apply to the online-only $15 starter plan? My old plan was a basic $20 plan and is very similar to this one. The main reasons I’d get this are call control and price similarity, if call control is not available, then it’s a deal breaker for me.Will I be able to bring my old number with this online-only plan? Is this an entirely online process or should I call Koodo to smoothen this process?- Since this plan does not offer picture texts, do I get charged if advertisers send me picture texts?I have never had picture texts in a plan before, do they count as part of the data plan or do they work separately? if I turn off my phones data, will it disable picture texts too? Are emojis mms or

Hi I’m trying to add a line to my account but I already have a Sim card for the additional device, but Koodo wants to charge me for a new Sim card when checking out online.  Is there a promo code available to forego the Sim card when ordering online?  

hi. I bought a phone with 2 year plan $45 for 10gb but right now koodo is giving 20gb for $45 after $15 credit. Can i change my plan now. Without breaking the contract.

Hello there,I have 1000 international free calling minutes add on active, but my call is not going through its says that international calling is not active on my number.Any help will be appreciated.Thank youAnil singh

Ive been a Koodo customer for 10+ years now, its coming up on the time for me to get a new phone. My current plan is a tab plus plan, $45 a month with 2gb of data. When i got to buy another phone it says my play is not tab plus( even though it clearly says it is at the top of the screen) and wants me to choose a tab plus plan of either $65 a month with 40 gb of data or $60 a month with 20gb of data. I want to stick with my current tab plus plan, i never go over my data now as it is, theres no need for me to have 20-40gb, thats insane to me. Id never come close to using it that much. Why are they driving away long time customers?

I can’t see that my data add-on is still there. Add-on was free from Koodo months ago, was shown on old webpage. Now it’s gone.