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International calling addon not working

  • December 16, 2022
  • 6 replies
  • 273 views

Hello there,

I have 1000 international free calling minutes add on active, but my call is not going through its says that international calling is not active on my number.

Any help will be appreciated.

Thank you

Anil singh

Best answer by Dinh

You would need the provision "payperuse international long distance calling addon" to call international number. 

I will flag a rep here

This topic has been closed for replies.

6 replies

Dinh
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  • Mobile Master
  • Answer
  • December 16, 2022

You would need the provision "payperuse international long distance calling addon" to call international number. 

I will flag a rep here


  • Author
  • Beginner
  • December 16, 2022

You would need the provision "payperuse international long distance calling addon" to call international number. 

I will flag a rep here

Thank you Dinh


Flo Koodo
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  • Official Rep
  • December 17, 2022

Hi @aksingh 

 

Sorry for the late reply here! 

 

We noticed that you managed to get help in the meantime.

 

If you have any other inquiries, please let us know.


  • Member
  • December 23, 2022

I have an add on of 500 min of international call .

I was told by the staff of Koodo that I can call Hong Kong for free for 500 min per month.

I would like to know if I can call another country listed in the Add on plan as well.

If the total time of calling is  less then 500 min then no charge will be applied. 

Is this correct ?

Thanks 

 

 


Dinh
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  • Mobile Master
  • December 23, 2022

I have an add on of 500 min of international call .

I was told by the staff of Koodo that I can call Hong Kong for free for 500 min per month.

I would like to know if I can call another country listed in the Add on plan as well.

If the total time of calling is  less then 500 min then no charge will be applied. 

Is this correct ?

Thanks 

 

 

Yes, you could call those countries listed in the add-on and those minutes would count toward the 500.

Make sure you monitor those minutes carefully as Koodo didn’t have a customized tool to track usage of the add-on.

 


  • Member
  • December 23, 2022

Many thanks to Dinh !