Plans & Add-ons

Happy 2024 everyone! I recently joined Koodo as part of the Telus Fiber hookup in our house.  while I was negotiating the plans I was explicitly told there was an option to throttle or pause data on the phone plans to prevent the kids from going over.   on the website it actually states this is an option however now that I’ve moved our phones from Rogers to Koodo I don’t have the unlimited Data perk available, just rollover.   Obviously this is a little disappointing but I’m starting out assuming it’s something I’m missing and not a deliberately misleading assurance I was given from Koodo’s rep.  it was a really great conversation and I’m hoping it keeps going this was lol.  can someone help me out making sense of the current situation? thanks!

I added premium voicemail to my business phone and now voicemails are all going through as text messages with audio clips. Just wondering if I can change settings so it doesn’t do that.

Hello,I would like to sign up for Koodo Internet. However, I would like to have in my girlfriend’s name as her company will be expensing the bill. We would like to enjoy the current promotion of $20 off when you bundle your phone (In this case, My phone) + internet bill (her bill). Is this possible to do?  

Hi there,Could you please enable international calling for my all 4 lines in my account? I already have all the related add on mention here in the community but it seems like it requires manual intervention from your team.Thank you!

My wife and I started with another carrier when we lived in Quebec. We’ve kept those number when we moved to Ontario in 2020. We’d like to switch to Koodo. Can we keep/transfer our Quebec numbers to Koodo even though they are QC number and we live in ON?

I have a Galaxy A5, and my plan is $30 a month, no data, that I’ve just been carrying over from when I got my first phone at 14 lol. I’m planning on buying a new Galaxy directly from Samsung to avoid having to upgrade my plan/tab (and so I can get it in green), but I’d like to confirm with someone who has experience that I definitely won’t be pushed to upgrade the plan if I take this route. As an afterthought, do all phones automatically have access to the 5g network or are people paying a premium for that, like fiber optic internet? As you can tell by my current model, I haven’t got much experience with upgrading phones lol

How can I contact the Koodo Loyalty department to ask for a better rate than I have and better than what is advertised on the website.

Is visual voicemail already included in the plan or is it an add-on? If it is an add-on, how do I request it and what is the price? I am using an iPhone so visual voicemail is very important for me.

Hey, I switched from a 4G plan with Speed Boost to a 5G plan and chose the data rollover perk.  Got the plan change e-mail instantly but so far it doesn’t seem that anything has changed.  Still only getting LTE despite having 5G enabled on my Note 20 Ultra, and the account page is showing the 5G plan but speed boost is still there.  Already tried rebooting a few times and no change.  What is going on?

 Do 4G and 4G LTE plans have different coverage? Or is the coverage the same, with the only difference being uncapped speeds on the LTE plan? The map seems slightly confusing with two different 4G coverage options. Can anyone clarify this for me? Thanks. 

In November 2022 (Black Friday) I purchased an iPhone 13 on the tab and obtained the $65 50GB UL Can min SFD (4G Speed) plan with a $20/month bill credit for 24 months.  My current plan costs $45/month ($65-$20 credit).   I have an offer in self-serve for the $65 Canada-US 120gb plan.   if I switch to this $65 plan will I lose the $20/month bill credit and now pay the full $65/month? I spoke to rep on the phone yesterday that said yes and now there is conflicting information online. (See photos).   

A Koodo newbie, only a week old, so still learning…...I travel overseas a lot and want to be able to receive texts (e.g., account verification texts) on my cell phone. So as my perk, I selected Free International SMS. I won’t be using my phone for anything else and will have data turned off and data roaming turned off in my phone.My question is about the Koodo add-ons. EasyRoam is of no interest to me so the way I have set it up is with only one add-on -- International Voice Roaming. But on further reflection, maybe I don’t even need that. So I’m finally getting to my question -- does receiving SMS texts while I’m overseas require International Voice Roaming? Or not? It seems to me that some kind of network roaming will be required to get the text to my phone but maybe it’s handled in a different way.   

I need to delete appletv+ which was added to my koodo phone plan free of charge. I am unable to delete this on my end as it is greyed out. I have cancelled my account over a month ago but the subscription remains. This is a real problem as I have moved overseas and the subscription is prevent me from changing my phones country/region and thus I cannot download certain apps that I need in this new country. Help!

My plan is for 4G but my phone connects to 5G often. Am I going to be billed extra if I use data at 5G? Thanks. Just need to know if I need to explicitly turn 5G off. 

I have recently added unlimited Long-distance (to the USA and International) calling/texting, to my phone plan.  My new plan now mentions Unlimited MMS and SMS.  Is this the USA and International calling features ?   

I have the canada-us plan. this is my first time going to the states with it. Is there anything special I have to do when using it once I pass the border? For example, in my phone settings do I have to turn my roaming on or keep it off?

I recently switched to the 60GB/$45 plan when it was on sale. Using it with my iPhone 15 Pro Max. I had to do the add a perk, wait a bit, then remove it trick for the 5G icon to show up on my phone. It finally worked after doing that, but the speed sucks. It's slower than what I get with LTE.On average, I'm seeing around 80 Mbps for LTE vs around 30 Mbps on 5G. I've tested it in various areas throughout Peterborough.Is there still a bug in the system for those who switched to this plan? I don't get the point of having 5G if it's just going to be slower. 

What is the difference between Instant Voicemail add-on, Visual Voicemail add-on and Premium Voicemail perk? I am using an iPhone 14 Pro with iOS 17

My plan allows 1 perk, I have chosen Unlimited International Calling, and I would like to keep that and add Unlimited International SMS.How much do I pay monthly for choosing the second perk as an add-on?

I am on Canada-US plan ($60/month)I am a little confused about the coverage, so let me ask the details.  1. Canada - US calling1) Both making and receiving calls with my friend in US are  free?2) Do I need to be physically in Canada for the calls for free? 3) If I am in US for travel or business trip,  both outgoing and incoming calls between Canada and US are still free? or is there additional charge? 2. Long Distance calling1) Both making and receiving calls with my friend in Korea are free?2) Do I need to be physically in Canada for the calls for free?  3) If I am in US for travel or business trip,  both outgoung calls to Korea and incoming calls from Korea are still free? Or is it added extra charge?  I am looking forward to your knowledge. 

I was text a offer regarding a data upgrade. There are 2 phones connected to my account.  Only 1 phone was text the offer. Both phones have different data plans.  The phone that didn't receive a text about data upgrades was the phone that I wanted to upgrade the data on.  Why wasn't both numbers on my account offered the data upgrade?

I’m from Canada. When I travel on a holiday to Mexico, can I send text messages to family back home in Canada? 

I had created a Koodo account via calling in to port over 2 numbers into new plans. Now that my sims are finally arriving and I’ve created my self serve account, I’ve realized that the Koodo phone rep (who was otherwise SUPER helpful) incorrectly opened 3 plans. I have no need for the third plan nor do I want to be charged for it.I couldn’t find any articles or other advice on how to proceed.

I have my phone under a device care complete protection plan. My phone is broken and needs to be repaired. I have tried several times over 2 weeks to start a claim to have it fixed and get the error message “Sorry for the inconvenience, this page isn't available. If you're a customer please visit https://www.asurion.com/about/contact-us/call”. The link is broken when I click it. I have tried to search a way to contact customer service and this does not appear to be an option. Any information would be appreciated. 

I have had Stream + for quite a while now, however yesterday I got a message from Apple saying my Apple TV subscription through Koodo Stream is ending, and I will be charged the monthly cost of Apple TV unless I cancel before the billing date.  From Koodo’s website it appears Apple TV is still part of the stream + service, so I have no idea how to fix this.  Anyone know? Thanks