Plans & Add-ons

Hello, if I currently am on a plan that is $65 per month and has $20 in promotional credits per month, is the $20 per month promotional credit retained if I switch to a different $65/month plan? It looks like this is probably the case but I wanted to check to make sure. 

Been trying to upgrade my plan and keep getting the can’t choose your perk error. trying to upgrade to the $60 can/US plan with 100GB data .Thanks!!!

I have stream+ but everytime I go to watch something on apple+ it prompts me to sign up even if I signed in, no matter what device I'm on 

Hi,I just switched to a 5G plan this morning and I am in a 5G covered area as per the coverage map. However I could not connect to 5G.I already tried the following:Preferred network type: 5G (recommended) Reset options → Reset Mobile Network Settings Download Netmonitor and specify “NR only” as the Preferred Network typeNone of the above worked.Could this be something to do with a setting for my sim/account?

Does the Canada-US plan include unlimited calls/text to US when in Canada? And also unlimited calls/text to Canada when in the US?

Hi - I’m seeing various answers to this and would like to determine whether or not I would keep my monthly $20 credit from last year’s $65 unlimited Canada talk text plus 50 GB data if I switch to the Can-US $65 unlimited talk/text and 120 GB data plan. Thanks!

I understand that I wont have 5g speeds but will my iphone 11 pro max still work at 4g speeds? I want to get a new 5G plan to future proof myself.  Is that possible or will my iphone stop working?  thank you.

I just joined Koodo and want to add 2 additional lines, one for each of my children. Do I enter the child’s name for Billing/Shipping info and mine for credit card? Or do I put my name and update for ‘call display name’ later?I want their names to be the ones on call display for their own phone numbers.

i will be traveling to the US, i’d like to be able to use google maps and search options while away.  i’ve tried to log into self serve but on my first attempt it said i was locked out due to invalid id or password error. i know i can text easy roam  and add it that way but i’d like to make sure i have enough data. How much data would google maps use while using gps and search?thanks

I have a place in the city and on an island. Can I access Stream + from both locations?

I recently switched to the $50 CAN-US plan.  Can the 50GB of data can be used while in the US, or does the plan only have CAN-US calling and messaging?  Also, if I am able to use the data while in the US, do I need to manually deactivate Easy Roam, or can I just continue using my phone as-is without the $14/day charge?  

I’ve seen a number of posts regarding new plans saying “ 100 GB of CAN-US Shock-Free™ data ...”. It looks like the wording on the new available plans have changed to say:“ 100 GB of Shock-Free™ data roaming at 5G speeds and unlimited calling & texting within U.S. and Canada.“and that there are no plans anymore that say specifically say “CAN-US” for data. Does the above plan with the new wording still include free data usage in both CAN and USA?Here is a screenshot of the plan:  

Hi there, with this plan: 100 GB of CAN-US Shock-Free™ data at 5G speedEasy roam is listed as perk of the plan: Easy Roam is a great feature that allows you to keep using your phone when you’re travelling abroad. It doesn’t cost anything to add Easy Roam to your plan, and you’ll only be charged for the days you use it ($14 per day U.S. and $16 Internationally). For more info, check out our Easy Roam help page.Which is really confusing... Questions:Does it mean that I can use my data in the US without roaming? Do I pay $14/day to use my data in US? Do I need to turn my data off? How does this work? 

Changed over to $60 - 100GB plan. It’s  states on my email :USA talk, text & dataPrice per month: $0.00Does that mean there is no roaming fees for data or phone use while Im in the USA?No more $14/day fee?

So I’m a bit confused- does this mean I don’t need visual voicemail anymore and can stop paying for it?

Koodo has the new 60$  Canada-USA package.On the included features, it indicates “Unlimited Canada-US messaging”, which means that international SMS/MMS is not included (other than canada-US).One of the perks available is listed to be “Unlimited international SMS (from Canada).Can someone clarify whether this “perk” includes sending international  SMS/MMS while in the USA? Otherwise it doesn’t make sense.

Which countries doesUnlimited international messaging (text & picture)*  cover? I know it’s not offered anymore.  I want to know this BEFORE i agree to replace it!

Does anyone have this plan? If so, can you  explain it, please? Does it mean that I can use the data in the us without roaming?  

Hi, If I add a TAB on the existing plan, what will happen to my exisitng monthly credit on the exisitng plan? and also I was expecting to find an expiry date for the  monthly credits applied on my bill. However, online and also on the bill PDF it shows as "Mthly credit" with no date anywhere.thanks and have a great day!

I have a 10GB plan with koodo, and somehow it sends me a message saying my data is paused, because I've used 100% of it. So I check to see how much has been used, and it says 7.28GB. That doesn't make any sense to me when I pay for 10GB. Help please. Is this a glitch, or something? 

To cancel “Device Protection Plan” call 1 844 225 6333. Koodo does not have anything to do with it. It is insurance plan with mobile shop. Just want to share this info .

Hello,I want to call my chase bank in the US from Canada and they have a 1-877 number. Will it be charged if i call? 

Is Koodo home internet using the same modem for all plans? If you want to upgrade speed can you just go online and change your plan?  

I requested stream+ on October 28th and received the activation email, which I activated the account. I am not able to activate the individual streaming services as it is not showing up on my account. Can you please check what is going on? Thank you!

I occasionally get special offers from Koodo via SMS for add-ons. This month I was offered a special data add-on which I'd like to add to my wife's plan but not mine. The method of accepting the offer is by replying to the text. Is there a way I can add the offer to my wife's plan without changing mine. Both our plans are identical otherwise, a fairly basic plan. Thanks!