Phones & Devices

Recently I purchased a new sim card to switch from a Koodo pre-paid account  to Koodo monthly.  I was told to wait to receive the new Sim and then follow instructions sent by email to set up the new account so that I could keep my old phone number.  I followed the directions and the new account is working, I can see my usage on the self serve site, I can call in and out, receive texts, etc.  However, it is a new phone number and my old phone number does not work.  Does anyone know if I probably missed a step to transfer the number properly and if so is there a way for me to correct this.  It is an iphone, I attempted to manually enter the correct phone number but the phone automatically reverts to the new phone number that was provided with the new Sim.  Help?

Recently moved my Telus number which was on a voice only plan. Voice only plan at Telus had been changed days prior to moving to Koodo. When  the Telus plan was changed my picture messaging stopped working. After transferring to Koodo yesterday, picture messaging still did not work on Koodo. APN settings on my Samsung phone are correct. Could some programming or data from my Telus account have been carried over on the Koodo transfer and that programming/data  is blocking my MMS messaging? Problem before transfer existed on the Telus voice only plan. Any ideas out there?Texting with no Picture, browsing ,VM, and voice all seem fine.Thanks

J’ai reçu un appareil de marque Samsung Galaxy AO3S mais aucun chargeur n’était inclus.Est-ce possible d’en trouver un compatible avec cet appareil?

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?Thanks

iPhone user here,I’ve checked my phone settings and I don’t believe this is happening due to my iPhone so I’m asking Koodo members for help! When someone unknown or a number that has never called me before tries to call me, they are prompted to press a number before being able to connect to a call. Why would this be happening? I’ve missed very important calls due to people being confused about the prompt to connect to a cell phone number, I’m hoping I can have some help on fixing this without having to wait on hold with Koodo customer service. I really appreciate the time  

Hi everyone, I have a question. Is anyone currently experiencing this or in the past…I have a Samsung Galaxy S10. Up until the last few months, my read receipts feature has not been working. The feature is enabled on both my phone and the other end (user).I have both mobile data and WiFi on. I don't know why it stopped. I read a few minutes ago via a general Google search that the carrier must support this feature.Did Koodo make a change to not offer this feature anymore? That all said, my phone has been power-cycled several times, the firmware is the most recent. I even performed a factory reset of the settings. No change.  Thank you, Steve

How do I remove Pay-Per-Use Intl Roaming from my account? I can’t remove it using Manage My Add-Ons.

How do I set up a Koodo email account for my phone? Thank you.

Does any one know if information can be retrieved from a broken phone that was lost in a car accident?…

Hello. Could anyone tell me what the offical receipt is of an online phone order. Is it the order confirmation email or the attached pdf service agreement? Koodo wants this submitted with a return.

I rarely use my phone and do not use text etc…………………As of now am receiving many calls today from other side of the country. Do not know any ofthese numbers………….what can I do to stop these.  Am senior and not into tech stuff.thanks for any help……….

I just switched to Koodo today and the workers told me it would take 90 minutes for my imessage to work. It has been 6 hours and my phone number is still verifying for texts and I can’t send or receive them. Why is this happening and how do I fix this?

I like to know what is the balance and time period on my contract   

I ordered an iPhone XS Max online and received it today. Problem is I was sent and iPhone XS. I scheduled a callback and when I pressed 1 it rang and rang and then hung up. Is there another way to fix this issue?

Cannot track my koodo order of new phone.  UPS tracking site refered to in my koodo order confirmation email says wrong tracking number from Koodo.   Tried getting help in the koodo chat but the AI does not understand and keeps looping.  Tried to have a rep call me by scheduling a call but no koodo rep called me.  I wish I could just talk to a human koodo rep to resolve this.  Anyone know a koodo email tech support address I can use to communicate with an actual person or a direct phone number I can call to get quick help with this?

How do I turn off the call control feature to allow doctors to get through to me

Hi there,I am looking to be a new customer at Koodo. I am trying to purchase a refurbished iPhone 11 Pro with a plan as I am a new customer. I have been trying to go through the process to place my order, but everytime I put in all my info and hit “Place Order”, it always gives me the “Whoops!” error message saying my Credit Card isn’t valid. It is an RBC Visa Platinum card, that works. All my information is right, including matching the billing address with my credit card mailing address. I have tried on both Chrome and Safari, yet I keep getting the same “Whoops!” error message. Please help!

Does Koodo provide service for Light Phone 2?

Same problem as was posted on the older thread of this same name. No solution was given there. I can connect my calls with other people regardless of their provider or device, but neither of us can hear the other. Doesn't matter if my device calls out or they call me. This has been going on for three days now. Any solutions out there?

I am getting continual emails from an unknown sender on my LG 4G.  (My text requests to stop sending have been blocked). There does not seem to be a block sender option on the drop down menu. Could someone pls. tell me how to block spam MMS.Thank you. 

How many people can i have on a conference call?

Hi!  I keep getting text messages from a spammer.  And when I go to block it, the block action is greyed out, with only the add to contact option.  The spammer sends a text message using an email: charfauros@ preferencs.sbs .  Anyone else receive those?  Any idea how to block it?

I keep getting this error popping up. Any ideas on how to fix it. Google comes up with nothing and when I click on anything, it just closes the window.I've already restarted the phone, clear system cache and repair apps. res/layout/autofill_inline_suggestion.xml keeps stopping 

I purchased a pre owned phone on Black Friday and changed my mind as I’m switching to Telus and I need to return it, it is unopened in the box. My 30 days are almost up and I cannot get ahold of Koodo. Anyone have an address to return this junk to? 

Is internet required for Koodos home phone? or, does the hub provide the signal needed? if so, can one use any portable phone with that hub?