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The place to ask all of your phone related questions

1207 Topics
K
kjagainBeginner
asked in Tips, Tricks & Troubleshooting
Voicemail - where did it go?

the short version - my voicemail is not working, koodo says it should be working. yet no one can leave a message, and i cannot retrieve the messages. the long version - My friends and family cannot leave me a voicemail.  When they call me, it either goes to a busy type signal or “this person is not available” type message. I am currently out of country (in Mexico). I checked my voicemail about 10 days ago by calling my number (from a different phone in Mexico) and entering my password when my voicemail answered. My mailbox was empty at that time. Yesterday was the first day I tried to use my koodo sim in Mexico. The first call I tried to make was to my voicemail by pressing 1.  The call failed due to ‘call barring’ which I understand might be a koodo hates samsung sort of thing (still under review).  Hopefully they will refund my easyroam charge from yesterday as I was unable to receive an important phone call due to the voice issues on my easyroam. I then assumed not being able to acc

2882
K
2 years ago
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benoBeginner
asked in Tips, Tricks & Troubleshooting
can't send Text msg with Picture

Hello Guys,I use this android phone ( android version 8 ), can’t send a picture text msg although data is open. The text app that came with the phone is from google play. can’t see APN settings on this phone...your help is appreciatedThanks 

35704
Z
2 years ago
E
ElsBBeginner
asked in Tips, Tricks & Troubleshooting
upgraded plan and new phone after data paused.

I’m travelling. Data paused at 100%.I want to upgrade my plan and get a new phone. Will the new plan be on my current phone (and with data started back up) until i get home to set up the new phone?

1333
Allan M
2 years ago
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Ashman100379Beginner
asked in Purchases & Returns
Is my new phone actually preowned or used?

I ordered a new iphone 11 from the website.  When it arrived the life time usage timer claims that the phone has been used for 3 hours of talk time.  Also, the serial number starts with F therefore it is used even though it appeared new.  Has anyone else experienced this?

873
Dinh
2 years ago
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aka311Beginner
asked in Purchases & Returns
Buy phone outright (no tab) without picking a plan

Hello!As per title: looking to Buy an iphone11 outright (no tab) without picking a plan.Current situation: Koodo customer with tab balance Thank you  

921
Allan M
2 years ago
I
ihurtfliesRockstar
asked in Tips, Tricks & Troubleshooting
data sim not working fix

Had an issue with the Data Access Network when I changed SIM card. Did all the fixes stated including Network Reset, reinserting SIM, etc. Fix was that the SIM card was still somehow linked to the profile that was set on the previous SIM card (used in the Japan). Fix was to go to Settings/General/VPN and Device Management. Delete the profile that is linked to the old SIM card, in my case Docomo. Rebooted and fixed. Have an iPhone SE.

690
I
2 years ago
E
E SConnector
asked in Tips, Tricks & Troubleshooting
Read MMS with Data disabled - worked on older phone but not on new one

I switched from a Moto G7 to Samsung S21 FE phone. The G7 has a switch in the network settings to allow the ability to read MMS messages without Data being enabled. This worked automatically.I put the SIM in the S21 and I can’t seem to find a similar setting on the new phone and the only way I can read a MMS message is to manually enable Data, which I prefer not having to do each time.APN settings are set on the new phone as per https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?search_api_views_article_search_fulltext=apn%20settingsAny idea how I can get this to work on the S21?

1283
Allan M
2 years ago
J
JohnGillBeginner
asked in Purchases & Returns
CPO iphone XR

Last Dec,21, purchased a refurbished iPhone XR. Didn’t use it for the first six months. Finally started using it and the lower microphone isn’t working. Just spent a lengthy night between a Telus store and the Apple store only to get no help. The Apple store did confirm the phone isn’t working and that the Apple warrenty did run out but both Telus and Apple says not something they can help with. I still have warrenty according to Koodo but no one can give me any answers. Need some ideas. 

1366
J
2 years ago
S
Sean CliffordBeginner
asked in Tips, Tricks & Troubleshooting
New SIM not working

Got a new SIM card from koodo, but it came as a Telus card. Installed in my son's iPhone 7 and it doesn't work. Did the new sim card thing where I changed the number, reset my network settings, and restarted the phone. Nothing. And all of a sudden there's no one to talk to. This is beyond frustrating. Plz help. Thank you. 

8191
M
2 years ago
S
superhawkBeginner
asked in Purchases & Returns
when to switch providers

do i have to pay both providers for the month when switching

1151
Allan M
2 years ago
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Phil412Rockstar
asked in Tips, Tricks & Troubleshooting
New SIM, no network connection

I got a new SIM card(monthly-billed) for an ASUS Zenfone 5Z that was working fine on Fizz network(unlocked phone, not bought from Fizz).  I transferred my old phone number from Fizz to Koodo and the transfer did work as my self-serve account phone number is now my old phone number but I did not received the welcome SMS from Koodo.  When I put my new SIM card in my phone, I had 3 APNs, Telus, Koodo and Public Mobile, none of them would connect to the network, ‘Emergency Calls Only” is displayed on top left corner.  I  made a new APN as per the “Setting up data on a non-Koodo phone” page, won’t connect.  Airplane mode is off, Do Not Disturb mode is off, I removed and re-installed the SIM card, reset my network settings, restarted the phone, switched it off-on, etc still no luck.  Tried making new APNs with Koodo APN settings from the web, nothing is working.  I put the Koodo SIM in a Samsung A13 and still no network.  Thanks for your help 

7811
P
2 years ago
C
ChrisJBBeginner
asked in Tips, Tricks & Troubleshooting
Can send MMS but not receive

Yesterday everything was working fine, able to send and receive MMS. Then started seeing MMS as "New message available for download" but could not download. Confirmed was able to send MMS without issue. Checked, removed, and readded Koodo APN, did not work. Using Google Messages, uninstalled and reinstalled, did not work. Checked default messaging app, same issue. Restarting phone did not work. Removing SIM and reinstalling did not work. installing SIM into different slot did not work. Reset network, did not work.Oneplus 7 Pro, Android 11 (Oxygen 11.0.8.1.GM21AA)

11492
C
2 years ago
C
CB108Beginner
asked in Tips, Tricks & Troubleshooting
Data not working even tho I have Easy Roam

Hello!!! I travelled to Ireland in June and even though I have easy roam, my phone was unable to connect to data. I could only use wifi when it was available. This has never happened in all the countries I’ve visited. It was stressful and unsafe - not being able to use my phone when outside of a wifi zone. I could not even call Koodo or anything because data was not connecting. I had my data roaming on and everything, I’ve done this so many times but it just did not work in Ireland. Thoughts? I should mention that this was the first time travelling with my new iPhone, which I purchased directly from Apple and not from Koodo-my previous phones were purchased directly from Koodo. Not sure if that makes a difference? Nothing has changed with my Koodo plan. 

9965
Boa_Guy Koodo
2 years ago
K
Karina IrvineBeginner
asked in Tips, Tricks & Troubleshooting
network issues

Hi,My phone calls keep getting dropped and the audio is really scratchy. Can you help me determine what the issue is?  thanks,k

904
K
2 years ago
D
DonnaqAdvisor
asked in Tips, Tricks & Troubleshooting
text messages

What can I do if I keep getting text messages with downloads to my number.  I just got the number a week ago,  and have not gave the number to anyone yet. 

1052
D
2 years ago
Ren-Bo Wang
Ren-Bo WangBeginner
asked in Purchases & Returns
Can I buy eSim from the USA

I am trying to buy a 2GB plan online in the USA. I wonder if there is an option that the eSIM will be sent to my email account?

5414
Ren-Bo Wang
2 years ago
S
smcfarlaneBeginner
asked in Purchases & Returns
switching number from prepaid to monthly

I have a prepaid phone and number with Koodo and have just purchased a new phone and monthly plan.  I want to switch my number from the prepaid to the new phone.  When I try to do this, I am told the IMEI number is not valid. 

1381
Allan M
2 years ago
P
ParmanBeginner
asked in Tips, Tricks & Troubleshooting
Block international calls

Hello, I want to block all international calls calling me. How do I do that?

5504
Allan M
2 years ago
T
tomorrowPhoneBeginner
asked in Tips, Tricks & Troubleshooting
Transferring landline number from Bell

Hi, spoke with Koodo regarding transferring my Bell landline to Koodo mobile phone. the rep said they did all on their end and that I have to call Bell withing 24 hours to give them my permission for the transfer or the transfer will be cancelled. I called Bell, the lady said I didnt have to call because the process is automatic: as soon as the number has been transferred, it is automatically cancelled at Bell. The only thing she can do is to cancel the line. I was not sure it is the right thing to do. My cell phone has the transferred number, can call and receive calls. Should I still call Bell to cancel it or just wait (how long?) thanks,

5421
Allan M
2 years ago
O
omar14Beginner
asked in Purchases & Returns
how to track my order??

I ordered a new mobile over the phone, i got my confirmation email from Koodo, but when I enter the order number in the track order tool, it says invalid. So do i call customer service or wait a few more days. 

18172
Allan M
2 years ago
K
Keith67Beginner
asked in Purchases & Returns
Galaxy Tab phone plan

I want to purchase a new Samsung tablet and use it as my phone. My current S9 is outdated 3G. I do not see any Koodo tablet plans listed.

1131
Allan M
2 years ago
C
CI_1Beginner
asked in Tips, Tricks & Troubleshooting
Bad reception

Since I switched to Koodo from Telus and everyone complains about the quality of the calls on the other end. I never had such an issue on Telus for 20 years. So if Koodo is on the exact same network, why is this huge difference? It’s been 2 years since I switched, and I started facing the issue day one and never gone away.Is there some sort of a support that can troubleshoot this for me or should I just leave ?

17303
Allan M
2 years ago
C
CinnamonNZLBeginner
asked in Tips, Tricks & Troubleshooting
Phone Compatibility?

My Husband and I both got emails from Koodo stating that our Samsung Galaxy A11’s will no longer work in America when we travel there, even whilst using the $12/Day US Easy Roam. Now we can’t find the email or any information about US compatibility and we’re worried as we need the phones for work and to keep in touch with our daughter.

1522
Dinh
2 years ago
J
JesseKBeginner
asked in Tips, Tricks & Troubleshooting
voicemail not working

Whenever I try to access my voicemail a screen pops up that says “error performing request” and when I close out of the voicemail it says call failed - I’ve tried restarting my phone and it didn’t help. Any ideas?

15332
T
2 years ago
A
AnnicusConnector
asked in Tips, Tricks & Troubleshooting
Phone overheats and calls get dropped

I’m reporting two issues. I recently transferred over from another provider while keeping the same phone that I’ve had for about a year, so I know my phone itself isn’t the issue.I’ve only started using Koodo for the last couple of days and I am discovering that my phone starts to overheat greatly while I am on calls and this may or may not be related to my calls getting dropped. It could be a separate issue.Has anyone else experienced this? Is there a fix? Is this a faulty sim card?

1338
A
2 years ago

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