Phones & Devices

I am looking for a new phone but I can’t find an option to filter by tab. Instead it seems I need to click on each individual phone to check the cost under my tab/plan. Am i missing something? So frustrating!! Thanks!

Just replaced new SIM last night. Activation was a success and number was transferred properly (so I thought). Have access to internet & WiFi. But unable to access my data / phone calls / texts. 

I bought an Umidigi A13 Pro to replace my phone which was destroyed. I can not get mobile data with it. I can make out going calls, and the wifi works. Just not the mobile data. Is there something I need to set up? Cheers,

I am in curacao and renting a car that does not have gps.  Can I use google maps without activating easy roam? 

Hey there, so to make a long story short, the Apple ID my account is linked to I’ve (almost) lost access to. I don’t have my password anymore, it got changed by me a while ago and I can’t remember what I’d changed it to. I’ve exhausted my options of recovering the account so when this phone dies or I go to get a new one, I will not be able to use my number due to the fact that it’s already linked to an Apple ID but I will not be able to log into it. so, will I be able to get Koodo to remove my number from this apple account so I can put it on a new one, or if I switch to android will I be able to transfer my number there?

Wondering when we’re going to get reception service like before, been down for a week, using wi-fi for texts and calls from home.  Outside there’s no service unless driving 2-3kms awayCaledon village Ont, Kennedy Rd west on  Dougal

Finally the 45 day hold is up and I went to order my new phone. I've tried twice now to complete the order and I get the error "Price Plan is not valid". Even though I'm choosing the Tab plan that's needed. ($60 for 10gb for a CPO iPhone 11)Is it because I'm trying to purchase with a prepaid Visa?  

We have two separate phones with koodo, and just today we call in to voicemail and after 3 tones it hangs up on us

Hello, please help!  I have tried several times to order a new plan and phone from my computer and when I get to the “device protection” option circles to click on - none of them work!  Which means the “add to cart” button does not highlight as I haven’t “chosen an above option”.  Choosing the new plan and phone was easy, just the final part.  Also tried to order from my phone and same problem.  I have been with koodo for many years and just wanting to upgrade my phone and plan.  What am I doing wrong? Thanks!

My voicemail keeps giving me an error message for the past few days. From previous posts I understand that a tech needs to reset it.  Asking for a tech to please do this for me, thank you!

Le Téléphone es neuf et le réseau wifi se déconnecte seul et embarque sur lte

just upgraded from an xr to a 14plus, im a koodo customer, can i use the sim card from the xr & put it into the new 14plus? thx

I’m really starting to get frustrated my phone is constantly dropping calls and so frequently! It’s really impacting my business. I have just noticed that in the past 2 months the service has really dropped in quality. The calls drop every 15 to 20 minutes. Please can someone fix this? Or help me? Otherwise I may have to change carriers again. 

I'm looking at switching to Koodo from Telus. Can I use a Koodo sim with my old Telus phone, or will I need a new phone?

I changed my plan with Koodo to include more data.  Prior to doing so, I was able to receive many visual voicemail and leave them in my voicemail of my iPhone.  After my plan update, if I have more than 10 messages that I listened to in my phone visual voicemail, the next call I get results in the caller getting a message that my mailbox is full. I listened to all of the messages and the mailbox should not be full.   It’s as if the messages are not clearing from the Koodo mailbox.   The only option I can find is to delete my visual voicemail messages which is inappropriate.  I already listened to the messages and want to keep some for archive purposes.   I tried deleting every single message from my visual voicemail, then I used a different phone to leave messages.  After 10 voicemails, I get a message on my phone that my mailbox is 100% full.  I listened to each of the 10 visual voicemail messaages.  When I call from a different #, I receive a message that the mailbox is full.  I alre

I followed steps below but the voicemail remains on, I tried a number of times, does not disable. Callers can leave a message. Do I need to call in?Call your voicemail by holding the number 1 on your dial pad Select option 3 to “Manage your greetings” Select option 4 to “Manage your Extended Absence Greeting” Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

Does Koodo need to know that I have changed phones?  I damaged my last one and bought a new one,  have transferred all my info over to the new one as well as the SIM card.   

My phone is no longer able to connect to the network , yes I re started it many times.. and tried all the suggested things... maybe these phones are just a POS ? I  wound up putting the sim card on my old cracked S9 and it worked fine  so no network problems ... anything I  can do?

I would like the service where callers have to input a number to get through, so robocalling is eliminated. I had it then disabled it. wondering how I can restore it. 

Hello i have a question like i am with koodo from one year ana i have i phone 11. I still have 10 months to go and about 160 tab balance, so i wanted to ask if i need to pay only tab balance if i want or the bonus discount and tab balance both if i want the phone free before.

Looking at upgrading my phone, the one I'm looking at has a $400+ upfront charge then the tab charge every month. I was wondering if you actually have to pay the upfront charge when you order the phone online or if it will just be added to your bill?

I currently have an Google Pixel 3xl, but I am planning to buy a new Pixel 7. I am also planning to buy the phone at Best Buy instead of going to my local Koodo retailer or buying it online at Koodo because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new Pixel 7 at Best Buy and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

Hi,I am postpaid Koodo customer.Currently, I am traveling overseas in Saudi Arabia and lost my sim card.Hence, unable to get OTP for use of credit card etc for flight tickets payment.Urgently require new sim card.My email: sophiaan@outlook.com, mobile 506 262 2883

I recently (beginning of OC 2022) moved to a different mobile  provider but have paid my last bill. My last received bill now has a credit. How can I get it returned?

I have a Samsung Galaxy A52 and was using a tempered glass screen protector. My phone was being weird all of a sudden and wouldn’t respond to my touch, so I took off the screen protector, and now there are bubbles on my phone screen. Is this permanent damage to my new, expensive phone or is this something I shouldn’t freak out about?