Phones & Devices

My relative in the UK is trying to call my cell in Canada but is not getting through.Does Koodo block incoming international calls ? 

Model number of the  Samsung S20+ 5g 12gb Snapdragon model.

How to fix incoming calls and outgoing calls not going out- phone not allowing me to make calls

I can't call, I can't text messages.When I call the other person, it does not connect with the message 7b1 your phone is not activated on the network.How do I get in contact with a rep as everything is automated now and no help?

When do the phones get replenished online I get offers sent to me but can’t shop online if the phone I want is never in stock 

I just bought a new Samsung Galaxy A54 5G online Just opened the box...It doesn’t come with a wall charger orUSB cable?? Only a SIM card. For $690 plus applicable taxes I would think it would

I can’t activate wifi callings via roaming data. Any idea on how to activate Wifi callings when you are overseas?

Am I able to buy a phone on a tab and just change my SIM card from my old phone ? 

Hi, I have 100 minutes for outgoing calls for my plan and I’m pretty sure that I did not use even half of it.But I can’t call anyone currently.Would you please solve my problem?I tried to find a phone number from Koodo customer service. But it seems there’s no number.

I’ve been away for 4 months, and now that I’m home my phone doesn’t work.  When I try to make a call I get a message “your phone is not registered on a network”.l’ve removed and reinserted the SIM, and restarted, but no luck.  It’s a new phone, but it worked fine when I bought it in December.Can anyone help? 

I am about to travel to France & Spain and I am wondering if I can text via hotel wifi (on airplane mode) on my iPhone to iPhone user in Canada without being charged for roaming. Thanks!

A little while ago I replied to Koodo text message to “STOP” sending me promotional texts.How do I enable this feature again to get Koodo Promo texts again.

We just ordered 3 phones.  One was pink (for the wife), but the other two are exactly the same.  How do I know which one belongs to which person on my plan?If one of the Koodo Techs answer this, you can just tell me which one belongs to “Q” and which one belongs to “T”Thank you very much

Hello.  I am wanting to upgrade my cell phone and current plan.  My stumbling block is that I got my current phone as a minor and so it was put under my mother’s name and paid by her.  Now I am into my 20’s and would like to upgrade my phone.  So, I would like to know if I can upgrade my phone and plan, and change the account to be under my name online or do I need to go into a physical store to do so?  If it is the latter, does my mom need to come with me to change the name on the account/plan?Thank you for any suggestions and help!

Hi, I’m looking to reset my voicemail to default. I do not have a greeting, but I had recorded my name when I set it up and it plays when you reach voicemail. I’d like to remove this and have the voice recording just list my number instead, “You’ve reached xxx-xxx-xxxx”. I could not find any support articles about this though I may have missed something.  *edited solved 

I bought a reconditioned iPhone, it came with 2 Public Mobile SIM cards.  Can these be used with my Koodo plan?

my home phone is ringing and has lots of service. But will not connect when I hit TALK on the phone. Changed phones and reset home device. Every time the phone just keeps ringing and my phone will not pick up?

Got a pre owned phone last week and it’s showing in my settings “important display message” 

So, two issues - or maybe just one issue causing both things? 1- I get no notifications of new voicemails.2- I get “Connection problem or invalid MMI code” when I attempt to dial into the voicemail mailbox.  So, no way to access any messages that might be there. I’ve tried resetting my phone, running in safemode, resetting all network settings, reseating the SIM card, and removing any apps that I’ve installed within the last month - none of these have helped. Hoping that the community might have some helpful advice!  Thanks in advance to anyone that might have a clue what to try next :)  

Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

I have a tab balance of ~$100 and tab bonus balance of $150. If I pay off my tab balance of 100, what happens to the other 150? Do I continue to pay off that bonus balance amount on a monthly basis? And can I get a new phone after paying off the tab with the bonus amount still on my account or do I have to pay off both? TIA

This company is a scam and a half. Without any contact they changed the account number and my auto payments went into the air. After hours on the phone they blamed me, Misha threatened to cancel helping me and would not let me say a single sentence, no one could show me the change I made 2 months ago and no one could provide a signed contract besides my original from 7 years ago. Reps don’t give dealer numbers or provide you with anything to hold them accountable. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE PEOPLE.

I’ve been using koodo for over 4 years and plan to get a new phone but do not intend to switch to a new phone right away. I understand if i don’t want to be charged for breaking the contract i have to be with them for 2 years, correct?

I am about to move to Canada, I land in a few days. I was wanting to know where I can buy a prepaid sim card when I arrive. Are they available in the airport? (I'm flying into Vancouver)

Hello,I added Instant Voicemail to my phone plan on April 10 2023 and received a confirmation e-mail from Koodo saying my services were updated. If I understand this link from the Help section correctly, I should be receiving a MMS with future voicemails attached and not receive the traditional voicemail notification. Since then, I no longer receive the traditional voicemail notifications as indicated, but I do not receive a MMS when I receive a voicemail; I still have to dial my voicemail inbox “the old way” to check my messages. My mobile data is turned on as per the requirements, and turning wifi off while using wifi does not make a delayed MMS appear in my messages.I have a Google Pixel 4a and have not blocked Koodo’s messages in the past. What number should I be receiving the MMS from? Are there special settings in the Pixel 4a I should be looking at? I took a look at the phone’s call settings but didn’t see anything obvious.I am using a 3rd party messaging app (Textra) but the in