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1202 Topics
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Sharon E LoweBeginner
asked in Tips, Tricks & Troubleshooting
wireless home phone noise on the line

The wireless home phone I installed for my mother-in-law has a lot of noise on the line. How do I solve this?

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GinobritoCoach
asked in Tips, Tricks & Troubleshooting
Need help with wifi calling Samsung s20 ultra

Just bought a new S20 ultra but i cant use wifi calling,i can activate it and then i can give the 6 digit code that koodo sent me but after that it just cycle with the ‘’requesting service. Please wait...’’.Had no problem with my s9 before for that feature.Please flag a rep to unlock this feature, thank you! 

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jason77Connector
asked in Tips, Tricks & Troubleshooting
Deactivating SIM card pin number

I bought a GPS tracker that requires a prepaid SIM card to communicate with the app. I installed the SIM card but it doesn’t appear to work. Going through the troubleshooting with the GPS system it said to deactivate the pin number on the SIM card. How do I do this?

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CinDBeginner
asked in Tips, Tricks & Troubleshooting
Data on phone does not match plan

We are new to Koodo and our phones (my spouse and I) say 2GB of data however we have a 10GB plan. How do we get the phone to match our plan? My husband is getting data usage warnings because it goes by phone amount and yet he had 8000mb rolled over from the previous month.

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MoogieGuardian
asked in Tips, Tricks & Troubleshooting
voicemail keeps asking for password after being out of canada

I travelled out of country, used Easy Roam, and now back at home the voicemail insist I must  enter a password. I’ve done that, I’ve even reset it, I’ve done #4#4 to make it on and turn off again (asking for password) but it is still asking. Clues? tx

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MikeyinPocoOrganizer
asked in Tips, Tricks & Troubleshooting
I cannot make a voice call to my home in BC while roaming in the US

I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?MikeyinPoCo

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srlawren
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ShinnesBeginner
asked in Tips, Tricks & Troubleshooting
Blocking Data

As a parent, is there anyway to turn off data on my child’s phone? Either randomly, as needed or  say I want to set up a down time from 10pm to 7am the next morning.  

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cpt00Rockstar
asked in Tips, Tricks & Troubleshooting
Any way to priorize wifi calling over mobile network ?

Hi, Phone : s23 ultraIssue : low/no network services where I live. I did enable Wifi Calling, but according to reddit , telus/koodoo disable the option to priorize the Wifi over cellular network for wifi calling. So when I move in my house and get to a zone where the cellular network is stronger, my wifi Calling drop, and won’t come back automatically. So I miss calls , kind of important since it’s my work phone… See the screen shoot, I did NOT have the option to change it, instead we have the : ‘’ emergency address’’ Thank you

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Sam_KaliBeginner
asked in Tips, Tricks & Troubleshooting
Poor Reception in Edmonton

Hello - I have been experiencing poor reception on my phone at home, in the Capilano area of Edmonton. Only 1 bar and the reception cuts in and out during voice calls. This has only started in the past couple of months. Anybody with the same issue of know how to resolve?

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Steph.H30Beginner
asked in Purchases & Returns
my online order wont go through

Every time I get to the end of the order and it sends the verification code, I enter it and it goes to a blank screen.  I’ve tried multiple times and because it goes to a blank screen it will not allow me to order a new phone. I just paid off my tab balance and all excited to get one so it’s annoying me

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Dinh
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jean wengBeginner
asked in Purchases & Returns
Lost phone and sim card in a foreign country

Hello. I am in a foreign country and I lost my phone along with th sim card in it. I already suspended my service. There are no Koodo stores to buy a new sim/phone from. I won’t be back in Canada until almost six months later, but will need a Canadian number urgently soon. What can I do? Is there any way in which I can use my old phone number again? Thank you.

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Allan M
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Danielle321Advisor
asked in Purchases & Returns
pre owned warranty

I bought 2 CPO iphones in July.One stopped working. Telus said we’d have to authorize $500 of repairs with our own money before they’d touch it and apple said it’s not worth anything once it is fixed. Can’t get ahold of Koodo customer service.How do I get ahold of someone to find out my options with this phone? 

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BeanthereRockstar
asked in Tips, Tricks & Troubleshooting
Can I use an eSim for travel phone?

I have an iPhone 11 from Koodo with a nano SIM for everyday use.  When I travel, I move the SIM to a cheap Android phone because it’s larger (good for map reading when you’re visually impaired), less valuable, and has an SD card for lots of storage.  A month ago I dropped the Android phone, so I ordered a new one from an online retailer.  The specs didn’t disclose that it has no SIM tray. It has arrived now, but I can’t move the nano SIM from the iPhone to the new phone anymore.  I gather this type of Android phone requires an eSIM.  As long as the iPhone with the regular sim card is powered off when I need the travel phone, can I now obtain an eSIM voucher and use it to enable the Android phone to be used when I travel?  Or would that in some way nuke the nano SIM in the iPhone, rendering that phone unusable?  I only use one phone at a time, so the swapping of the SIM worked until now.

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TG70Beginner
posted in Tips, Tricks & Troubleshooting
best advice on travel in europe?

I will be travelling in europe soon and i want to have a phone available in case of emergency.   I’ve read about Easy Roam, but $16/day on top of my regular plan will run me several hundred dollars for the duration of my trip.   I’m also reading there are gaps and problems with the service, even when travelling in established networks like France and Germany.   I’m looking for feedback on whether I should: (A) buy Easy Roam and hope it works while I’m there and suck up the cost; (B) leave my phone on airplane mode while in europe unless in an emergency only…..will i still incur fees if I only use my phone when hooked up to wifi; or (C) leave my phone at home and buy a “burner” phone while travelling in europe?

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BobTheElectrician
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Cookie88Coach
asked in Tips, Tricks & Troubleshooting
Group messaging sends individually

Hello,I have an Iphone XR. My group messaging sends messages out individually instead of to the group. I was using this feature before, no problem (ie participating in group chat where messages were part of group chat). I did change settings while travelling but changed them back.SMS enabledMMS and Group messages enabledNetwork reset doneTried restarting phoneTried deleting group and starting againContacted Apple who don’t know what the problem is and said to contact carrierMembers of group have mix of android and IphonesGroup uses phone numbers for chat No members have made any changesMy message appears as part of group chat to me but is received individually.What other steps can I take to resolve this issue?  Thank you.  

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LeafchickBeginner
asked in Tips, Tricks & Troubleshooting
Uk roaming - need easy safeguard for senior

Hey there my mom is a senior and traveling from Canada to the UK. Would it be easier to have her phone in flight mode for the entire month she is there, or would it be easier for me to purchase the easy roaming and hopefully pray that she doesn't answer a spam phone call or a spam text message.  My mother is not tech savvy so the easiest to not incur hundreds of $ of charges would be best. She has a LD UK calling plan on her phone but that is from Canada.  I guess it doesn't work from the UK to Canada.Thank you

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tomwildBeginner
asked in Purchases & Returns
S21 ultra got wet and is now broke

Hey, I have a Samsung S21 ultra which is less than a year old.The phone was submerged in 2inches of water for about 5 seconds and now does not work.The phone is supposed to be waterproof up to 1.5m for 30 minutes but it clearly isn’t. Is this covered under the 1 year koodo warranty? Thanks for any help!Tom

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singhtalksAdvisor
asked in Purchases & Returns
Purchase a phone on existing plan with current discount

I recently made the switch to Koodo in January and brought both phone lines over from Fido after 11 years. As a promotional match, I got my main line for $45 a month and the second line for $40 a month. My old S10+ just started acting up over the last week now so I am looking to upgrade and wanting to add the phone tab to my secondary line while keeping my current plan at the same discounted rate. Its only been 2 months with Koodo so I’m not sure what’s the best way to do it. When I go into Self serve it gives me the option to keep the current plan but without the discounts I received on both my lines for switching over to Koodo. Please help me with this.

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Mkay87Beginner
asked in Tips, Tricks & Troubleshooting
no service

Brand new monthly account, phone has said NO SERVICE for hours now and my home internet via Telus is also not working? Anyone know what’s up?

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Natcho81Beginner
asked in Tips, Tricks & Troubleshooting
Forgot to turn roaming off before leaving home network

Left home network without turning off roaming - now at resort in Dominican with premium wifi and  phone won't let me connect to internet through wifi without roaming on - how do I get around this ?  I don't want to use roaming since I paid for premium wifi and I need to use the internet for hotel services. Thanks !

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Dinh
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factoriaAdvisor
asked in Tips, Tricks & Troubleshooting
international MMS

I keep trying to send images abroad, different countries (Austria, Hungary, Germany...).The image doesn’t get sent. 15 GB plan, with unlimited International text, data on. Any solutions?

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stanley lakeBeginner
posted in Purchases & Returns
Really disappointed with how long it takes to return a defective phone!

We notified Koodo Friday a week ago that the pre-owned iphone 11 that my husband had ordered, has a letter on the keyboard that does not function, has a battery that runs down within a day, and does not allow him to transfer from his old iPhone. We sent all the necessary info in that first email. After various emails requesting all the info we had already sent, we am still waiting for the actual info on how actually return the phone. we would like to replace it with a different one, but not until we get a refund for this one. I am disappointed in the first place that the phone was not fully functioning, but that the return takes this long is quite annoying. 

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pkilfoylConnector
posted in Tips, Tricks & Troubleshooting
didn't say yes to go to public mobile number transfer in time, need to manually approve transfer

Need a manual approval to port to public mobile

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Flo Koodo
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BKHmom2009Beginner
asked in Purchases & Returns
New device and billing

I ordered a phone upgrade March 9th. It's on a tab plan. The phone hasn't even been shipped yet and I have already been charged for it . How can they charge for something I don't even have yet? 

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Dinh
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Roxy500Beginner
asked in Tips, Tricks & Troubleshooting
Voicemail Password

I am in the US for vacation and received a voicemail but when I went to listen it asked for my password. I didn’t even know I had a voicemail password as I’ve never been asked for it before! What do I do?

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