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Phones & Devices

The place to ask all of your phone related questions

1248 Topics

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DigsBeginner

asked in Tips, Tricks & Troubleshooting

Phone not connecting to other carriers while traveling in-country

Hi Koodo Kommunity,I recently went backwoods camping with a friend and wasn’t able to connect with any kind of service (which is understandable). However, my friend had reception and she is with Rogers. Shouldn’t my phone have been able to connect with her coverage if mine is unavailable? My data was set to active as was my phone’s roaming option. I also manually attempted to connect to Rogers. I just assumed that if I’m not able to connect with my service that I would be able to hop onto another provider’s. Or is this not the case?Thanks,Clayton

8 months ago

KS0818Beginner

posted in Tips, Tricks & Troubleshooting

ex spouse ordered phone on line in account in my name

My ex spouse needed to get a new phone, but his phone is in an account under my name. He contacted Koodo, didn’t have access to my drivers license and couldn’t remember my birthday. Because he didn’t have the needed info, he ordered a phone on line (from Koodo). When I contacted Koodo about this they told me to shut the account down. He was abusive with violent tendencies, and I was fearful that he would retaliate if I shut the account down. He hasn’t paid an outstanding balance which is reflected on my credit rating. I contacted Koodo and asked them if they could write off those charges because I had contacted them about him fraudulently obtaining a new phone under my name. I was told because he had paid some bills they could not do that. This left me with the impression that Koodo will allow someone access to a new phone (who is not the account holder) as long as the bill is paid. Once the bill is not paid that’s when they seem to care.

8 months ago

Adam RedfernBeginner

asked in Purchases & Returns

Do new lines appear once new sims arrive?

Hey everyone,I have a koodo sim myself and wanted to set my two up on plans too, adding their lines to my account, so I ordered them each a new sim plan via self serve. It only let me order one at a time and each time made me click ‘add a line’ to go through to checkout, so seemed to make sense.My question is really a double-check have I done everything right? And when will their lines/plans appear on my self serve page? It shows no trace of the two new orders I’ve placed and doesn’t show 2 more lines anywhere - only my own monthly plan.Thanks!

8 months ago

btomBeginner

asked in Purchases & Returns

XiaoliziConnector

asked in Tips, Tricks & Troubleshooting

switch to 5G plan but only got LTE/3G

I switch to 5G plan and restart my iPhone X (IOS16.6) several times, but the voice and data setting shows only LTE/3G.

8 months ago

slow5gBeginner

asked in Tips, Tricks & Troubleshooting

5G slower than 4G/LTE

I just swapped my plan to a 5G plan on a pixel 7. My speeds using 5G are measuring slower than if I force my phone to use 4G. Any advice?

8 months ago

madelinsBeginner

asked in Purchases & Returns

Buying a new phone

I was interested in buying the iPhone 14 where you pay $32.08 over 24 months. Does anyone know if I would have to change/upgrade my phone plan in order to buy this? My phone plan already has some modifications on it and is a good deal so I don’t want to have to change it. Thanks.

8 months ago

Squint76Beginner

asked in Tips, Tricks & Troubleshooting

fraud message?

Has anyone received this message lately? I can’t find it on the know fraud community and want to know if I need to be concerned. messageKoodo: We've received a request to transfer a wireless phone number on your account to another service provider. We've sent a text msg request to the wireless user to approve the request. This message is for your information only . Thank you. thanks!!

8 months ago

WMDBeginner

asked in Tips, Tricks & Troubleshooting

Not Receiving Emergency Alerts

I just heard all of my colleagues receive an emergency alert (not a test) and I did not. Can anyone help please? This has been the case with my last two iPhones. Currently on an iPhone 11 and it is updated. Thank you!

8 months ago

AmberkBeginner

posted in Tips, Tricks & Troubleshooting

cancel seasonal hold but no another number to get callback

I wanna cancel seasonal hold, but my phone number is unable to get callback, i need use other number to get callback, but now i don’t have other number to get callback. What should I do? Thanks!

8 months ago

Khiem NgoConnector

asked in Tips, Tricks & Troubleshooting

Problems with Apartment Acess Phone Call

Hello Team,The apartment where I live has this phone access where one can punch in a unit number and it would dial to my phone. Then I’ll pick up the call, able to talk to the caller, and if i wish to open the front door for them to get it (friends, delivery driver), then I press button 9 on the keypads. It worked once before during the demonstration, but now it doesn’t. The apartment manager said it could be something to do with the phone provider, and i should contact to get a reset or something.please advise. thank you. Khiem.

8 months ago

smokey2023Beginner

posted in Tips, Tricks & Troubleshooting

credit check problems

im a Koodo customer for the past 12 months- i wanted to get a plan fir my partner- we use the same credit card but she got rejected at the credit check- makes no sense

8 months ago

PeterMBeginner

asked in Tips, Tricks & Troubleshooting

My number used for phishing

Had a call this morning from a number in my area, very nice lady asking me questions, because she had a call from my phone # that was phishing for visa information, She was calling to let me know, was not asking anything personal , just a friendly mention.I would like to know if there is anything I can do to block this from happening. I use the phone mainly for business, and would not like anyone to get this kind of call from what appears to be my number.Thanks,

8 months ago

Jeff.WeeksConnector

asked in Purchases & Returns

Unable to upgrade my phone

I’m trying to upgrade my phone, but each time I try to add the phone to my cart it fails with an error: “This product isn't compatible with other items in your cart” There’s nothing else in my cart, so I’m not sure what the error is keying off of. FWIW, the phone is a certified used S21 Ultra 5G; how can I purchase this phone? Thanks,Jeff

8 months ago

Séverine JohnsonBeginner

asked in Tips, Tricks & Troubleshooting

My New Phone Got 14 Viruses in 3 months?

I just got a new Android phone Samsung 13A, I’ve downloaded apps. I’ve been trying to increase my income so I’ve been trying apps, some apps are brand new to the market. I had a phone through Koodo for 5 years until May and never had a virus. But wasn’t using as many apps before. I have like a stock trading app, a few games that I enjoy and have gotten paid. But what do I do? If I clean it maybe it will do more damage.

8 months ago

BrigitteTBeginner

asked in Purchases & Returns

In person tech support

Hi: I’m thinking of ordering a new phone online from the Koodo website. I’m an existing customer. Need to know if it’s possible to go to the local Koodo store in my neighborhood to get help with getting the new phone set up properly and that data transferred from my old phone to the new one. I’m not the most techno savvy person, so would like to have the help of an actual person. Please let me know. Thanks

8 months ago

Aaronb1987Beginner

asked in Tips, Tricks & Troubleshooting

need help wifi calling

Need help this is so frustrating can't talk to any one on getting my wifi calling to work and says my number not recognized for verification code

8 months ago

divertedConnector

asked in Tips, Tricks & Troubleshooting

blocking your own number

How do i block my number so it isn’t displayed on the phones i’m calling ?

8 months ago

MissKOrganizer

asked in Purchases & Returns

refurbished phone has non genuine parts

I received my refurbished phone from Koodo today and it’s showing me that the battery and display are non genuine parts.please advise on my options now as I assumed a big company like koodo would use genuine parts

8 months ago

Can_Telecom_SuxOrganizer

asked in Purchases & Returns

Koodo won't proccess payment for my new phone

I have tried several times to purchase a new phone through your online system to save the connection fee but your system keeps failing for no describable reason. I have tried multiple credit cards but itjust keeps telling me “Oops something went wrong” and suggests I go to a store to pay the $60 connection fee.What am I supposed to do here?

8 months ago

RandyABeginner

asked in Tips, Tricks & Troubleshooting

upgrade phone and may need new sim card

I am a monthly customer with an old 3g Samsung Galaxy J3. I received a call telling me I need to upgrade, now have a Iphone 14 Pro but online it looks like the sim card is not transferable. I want to keep the same number, how do I know if sim card will fit and is it cheaper to order online? Tried a call but did not understand answer, I may go back to Bell.

8 months ago

ChergordConnector

asked in Tips, Tricks & Troubleshooting

Slow and Weird Service

Been with Telus since it was AGT and we recently switched from Telus to Koodo for our mobile phones (on Telus’s advice, to save $$). We noticed a real degradation in speed and functionality: no response from Touch Screen for 10 minutes; asking for password with no keyboard; “no server available” on multiple apps. Wondering if anyone else experienced the same difference in service and how you handled it.

8 months ago

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