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Hello,  The Netgear LM1200 Cellular Modem is designed to be a primary internet source for rural areas the cannot get any other form of high speed internet.  It states it is compatible with :LTE Category 4: Bands 2,4, 5, 12, 13, 14, 66, 71. 3G UMTS: Bands 2, 4 and 5Uses a nano SD sim card.I would like to be sure that this  will work before I purchase one with a Koodo plan.Thanks.

I recently bought a new phone & decided to switch to Koodo. Trying to port my number from Rogers & so far have made over six attempts. Always get an error message at the end of the process saying “ Something went wrong, please try again”. I have no idea what the issue is. Can someone please help?

When I enter my phone app and go to "Recent", it states that "today" is October 29th and I cannot see any ongoing or outgoing calls since that date.My phone correctly states today's date as January 23, this is the only screen I can find with the wrong date. It's been frustrating trying to return missed calls

Hi.. Google Pixel 6 hours. I have an issue with the Alarm, it does not work (typically).Would like to know of a fix or how I can exchange for a better phone. 

Hey folks, So my mother is now a Koodo monthly customer; she has a cell with a number already. But now wants to transfer the house landline to the cell phone, as she no longer wants the landline, but wants to keep that number. What is the process in doing that? I saw the docs on transferring from another carrier, but not sure if that is the same process?Cheers 

I upgraded my Offspring’s phone from a flip for the holidays. We received a new sim card however we cannot get it to activate for service. -- Ask a rep feature isn’t loading for me on my laptop? Heeeeeeelppppp! :) 

I received a phone call from a Private Number and I want to find out who called me. Is there any way within Koodo’s services I can accomplish this?

I registered an account in Kudu in the following services, but I am waiting for approval from another email so that I can use the services and view invoices. What is that email? 

I get this message of error once I submit the request to transfer my old phone number to my new koodo account. Tried twice, got the same result twice. Ugh! 

Je viens de répondre accidentellement à un appel qui me semble frauduleux. Le numéro est le +16478120568.Vous est-il possible de bloquer tout tentative quelconque en lien avec ce numéro?Merci beaucoup

Why do I get busy signals when I call using my Koodo home line even though it should not be busy?  It is also the same thing when someone tries to call me...it’s a busy signal for the caller even though it shouldn’t…?

I have bought 2 identical phones (with all features) but my tab balances are different, why?  

Hello, When I dial one particular international number the call is not complete and I receive an automated message from Telus (not Koodo) saying that the number I am calling has been blocked for security reasons.  I have no problem dialing any other numbers in that country and LD saver add-on works as intended.  I know that the number I am trying to reach is clean -- it belongs to someone I know personally.  Please let me know who to contact to have the # whitelisted. Thank you!

I  have moved to Australia and need to close my Koodo account. 

I temporary removed my SIM card while traveling, but now when I put it back it still says No SIM. Another SIM card works fine with my phone, Samsung S20 FE 5G. Do I need a SIM card replacement? How do I get one?

I was online and filled out a loan application.  The guy said he would call me back about some details. My friends phone number showed up, when I answered it was the loan guy. Okay so how? I hadn't spoke to her for a while and how did this so called loan guy get her number? Answer seems obvious my phone is compromised. I've changed all my banking stuff etc. Today I go into the koodo store and 3 sentences in the girl says oh your phone is fine. Hackers can't do that. Your friend is playing games?? My anger made me leave. Doesn't help me though. I'm still stuck with my hacked phone. What can I do to clean this phone or can it be done? 

I ordered an iPhone 13 mini online 2 weeks ago and it hasn’t been shipped yet but I’ve been billed I’m looking to cancel it and go to my local Koodo and get an iPhone 12 .. how do I cancel my online order ?

Hello Koodo community,  I have been with koodo for a long time, this account was originally used by my dad Douglas, but when I got older he gave me his phone and I have been paying/using for it ever since but have not been able to change the information of the account over from him to me.So when I purchased a new phone online from koodo, it said that they have to review the order before they send it out and they they need additional information before they can ship it. I am unable to access the email address that the account is under as my 65 year old father is awful with passwords and there is no possible way to get in it (we have spent all day trying). So my question is, will the required additional information needed be sent/have to be given through the email or will they call me? and if it is sent to the email, is there anyway to change the email address it will be sent to? 

I would like to have my phone put on vacation models as I am currently out of country 

I have a Samsung A5 that I purchased on Tab four years ago. The Tab balance is zero and I would like to get a new phone. I like the plan that I have now and do not want to change the plan. All the offers ask to change to Tab Plus or some other plan. How can I keep my current plan and get a new phone with Koodo?

How do I get rid of it?  Hope I don't have to make an emergency call and then have to listen to that message while I'm losing consciousness.  Does anyone seriously think that I'm unaware?  I've already purchased a replacement phone - from koodo.  It's not as usable as my Blackberry, which is why I'll continue to use it right up to 4 January 2022.So will you shut off the damn message? 

Anybody find a way to get the radio to work with out  using data 

Hello Community,I just ported my number to some Provider because my previous Provider does not have coverage in my new area Iqaluit Nunavut. But I just realized even when I receive an incoming international call, I am being charged exorbitantly, please don’t ask me about the rate, hmmm.  Aside, the monthly plan is quite high.I am seriously pondering of porting to Koodos as I have just been informed that Koodos has coverage here and your charges are also quite moderate.I started an online Chat and scheduled a call. Surprisingly, one 4 occasions, immediately the phone rang and I pick it, then the call cuts(or should I say it drops). I couldn’t believe it!I would like to find out whether receiving incoming international calls is charged on Koodos network too. And if so, please what it the rate?  Network coverage is an issue back home I mostly call or asked my family to call me.I need the information to make up my quickly. I have read through more of the information but only this link (  h

I am a Koodo Customer. I am currently outside of the country and would like to speak with a customer service agent. I do not have my Canadian phone active while abroad. I tried the 18669956636 number but it doesn’t give me the option to speak with an Agent. Can you please help? 

Hi, I have a Koodo prepaid account. I am currently in Hong Kong and I need to access my CRA login.Apparently, I’ve registered my koodo prepaid number with my CRA account and am being requested to receive an OTA passcode.  I have no idea what to do in my situation. Can anyone PLEASE HELP? I’ve read in other forums where others have similar issues and have been recommended to turn on “Easy Roam”. But I dont think this service is available to Prepaid customers right?