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All discussions about other Koodo-related topics.

  • 1,002 Topics
  • 3,870 Replies
1001 Topics
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dpederBeginner
asked in Other
wifi hotspots

Can we expect Koodo to have hotspots anywhere? If we were switched from Telus Mobility, can we use theirs?

5501
Dinh
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MandirushConnector
asked in Other
turning on data

Hi, when I got my son his first cell I did not add data. Now I want to add it and I went online and thought I changed his account to allow data but it’s still not working. I have checked his settings and his data is turned on. can you help me!

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CADConnector
asked in Other
Redeem Apple tv

How do I get the Information or URL for the free Apple TV that came with new phone

2794
Julia Koodo
Laurie Redding-Lewis
Laurie Redding-LewisBeginner
posted in Other
14 day warranty

Bought a new Samsung $1,200 phone. Had issues from the start. Went into store to return/exchange after 28 days having the phone. Was told only 14 day Warranty and that could send out for repair. Called Koodo and was told the same. It's a LEMON why would I want a new phone repaired. Koodo has lost a valued customer. Bye bye Koodo, your customer service is pathetic.

1253
Julia Koodo
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NancylbBeginner
asked in Other
Texts from some contacts received only when connected to WiFi, why is this?

I have a few contacts that I get their texts from only when I am connected to WiFi. This only happens with a few of my contacts, and I can’t figure out why… Further to that instead of green speech bubbles, when I send they appear in blue periodically… It’s frustrating because from these few people there are times I only get their texts days after sending, as I am not always connected to WiFi I have a $25. per month no data plan with Koodo. My phone is a Galaxy Note 9. I’ve been trying to figure this out for some time now, with no success. Any input would be GREATLY appreciated. Thanks in advance

2752
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AnshulBeginner
asked in Other
Koodo Sim Card not working in India

My Koodo sim is not working after I reached India. Tried few things suggested in the forum but not luck. I need it to access few services from Canada. Help me to resolve this issue. Thanks

2802
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RaivoJBeginner
posted in Other
unable login in my account

it shows that i still waiting for approval, but when i tried access with account owner information, i got error for login in since email is wrong? looking to get chat or phone assistance from real koodo customer service person and not robot.

34611
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MoogieGuardian
posted in Other
YIKES! data usage freaky - something is wrong (data usage is higher than usual)

What’s going on???I got a “50% of your data is used up” just a few days into the cycle. But the data is weird! I rarely use more than 3-5 gb per cycle *total* (of 10gb), but the past 3 days shows some really unusual “usage” blips that I can’t figure out.I do not tether my wifi , so it’s not that.I have not made big video calls at those times.And the numbers are just way too clean - perfect round numbers.How can I tell what is causing this data usage leak? I have most settings set to help data (no background refresh etc) I think something is stealing data????Thanks! Concerned I’ll run out when it’s not my doing!l examples: Oct 31: 100.0000 mb 7:42 pm 300.0000 mb 8:58 pm 100.0000 mb 10:35 pm (its usually #s like 27.2031, or 5.5238 or 0.0068…) Nov 2: 1,300.0000 mb 5:38 pm (!!!??????) seriously most whole days (for years now) is just average 80.0000 mb to max (hi use) of 269.0000

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Dylan.xiabBeginner
asked in Other
how can I get back to service outside of North America?

I cancelled my koodo service two days ago before I left Canada, and now I found that I need my service back asap. I am currently in China and I have the old sim card. How can I solve this? Thank you very much.

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DWDonnieBeginner
asked in Other
Voicemail

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?

4059
Nezgar
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Veenstra25Organizer
posted in Other
data

Data will work for some apps but for other apps the data will not load. For example google maps will load but google search will not load.

11310
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RS_22
RS_22Beginner
asked in Other
Moving to Koodo

I am currently with rogers and would like to buy a phone online and sign up for a plan online - how do I port my existing cell phone number to Koodo? Do I do this before or after purchasing my phone / SIM card from the website? When do I cancel my existing service

2361
Allan M
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Ltd7033Beginner
asked in Other
contact number

Is there a phone number to contact Koodo?

16641
Dinh
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RobWilConnector
asked in Other
SIM card for BYOD not registering on Network

Hi - we bought a BYOD SIM card from Koodo. I put it in an old Telus phone ( I was told this would work without a problem) but it will not register on the Koodo network. IS there something else we need to go to get the SIM registered on the Koodo network? Will a Telus phone work on the Koodo network or does it need to be unlocked & if so how can I check if it is locked? thanks

10709
Dinh
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KG02Connector
asked in Other
Why am I roaming

Got a new phone last night. Sitting in my home right now and says I'm roaming. Been in my home for 2 1/2 years and have never had this problem. Why is my new phone doing this?

5527
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tomjgreenallBeginner
asked in Other
FOUND locked iphone, Port Elgin ON

I have a found iphone in the Saugeen SHores Ontario area. Want to reconnect it with the owner. Its locked with no Emerg conttact, data or wifi. I have the SIM number hoping that KOODO can contact the owner. tg

1945
Boa_Guy Koodo
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mindKILLERBeginner
asked in Other
Does Koodo throttle its 4G speeds?

I’m currently with Public Mobile, and I recently found out that they usually throttle their 4G LTE down to 3G speeds. I see that Koodo and Public are both sub-brands of Telus, so I was wondering: does Koodo do this as well?

10255
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WillkirkayBeginner
asked in Other
Text Messages

How do I look at old deleted text messages from 5 months ago?

1241
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PhoneHelp098Connector
asked in Other
Bought a Koodo SIM in store, how to activate on my phone

Hey, bought a new SIM card for Koodo, I want to activate it for my unlocked phone and keep my number. Surely this can be done easily online by now?

422010
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Jewels1966Beginner
asked in Other
data warning

Hello, Could someone explain to me why I am getting data warning on my phone at 2gb when I pay for 6gb? I get those in my phone data usage. Thanks

2244
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JszuutsBeginner
asked in Other
Bad cellular reception

Lately I have not been able to use my data while I am out. My texts will not go nor can I access any apps that require data on my iphone. When I am connected to wifi everything is fine. I have not used up my monthly data limits and I have already reset my network connections. Both my kids who are also on Koodo are experiencing the same problem. Someone said it is because there is too much traffic on our one tower in town? Any suggestions? I am really considering switching carriers. I have missed important texts and emails while I am out.

24567
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CoreydBeginner
asked in Other
no texts

Just switched my phone to an A32. Can not text or recieve texts

915
Dinh
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JosephLBBeginner
asked in Other
How can you get a monthly plan without a credit card?

I’m trying to switch my service to Koodo with a monthly plan but the cheak out won’t accept my Cibc Visa debit, BMO Master debit or BMO MasterCard charge card. Are there any other ways send them money or open an account?

2642
Nezgar
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KwanjkkOrganizer
posted in Other
Roaming not working. “No Service” of cellular in U.S.

I am a new customer of Koodo. I switched over from Fido two days ago and now I’m travelling to San Francisco California. I get no service. PLEASE HELP.! URGENT! THANK YOU!!

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MysticalOneBeginner
asked in Other
Port Number Issue (Extremely frustrating Issue)

Hi Everyone, I’ve signed up for Koodo Mobile yesterday and I’ve had the unfortunate circumstance of facing difficulties at almost every stage of the signup process. I requested to port my number from Freedom, but spent the last 48 hours in the blank. Koodo has informed me that Freedom and Virgin Mobile have been experiencing issues with their service and have been unable to send a Port Request SMS. Therefore, the Koodo Customer Service Rep changed my temporary number in hopes of pushing through the request. That attempt initially failed and I had to endure a 48 hour wait before randomly getting a Port SMS. Upon accepting and replying “YES” my original number was disconnected and upon putting the new Koodo sim card in my phone the number was never ported (or potentially ported to the original temporary number assigned). In any event, I’ve setup three call backs and I can’t manage to receive any assistance. The automated system asks me to select “1 to talk to a representative” and then t

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