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I haven’t been receiving my associate discount on my billing plan. I just got a new phone and would like to know if the discount is going to be applied to the new account? Thank you, Di

My data works fine and I have good service. But everytime I go to make a phone call it is just silent. No rings go through, nothing happens. My boyfriend's phone is the same thing. He is on my plan. We both have an Huawei, different phones but same plan. I can't get in contact with Koodo considering I can't call and there's no way to chat online with someone. I can call fine when i am not in this specific town, what is going on? What do I do. 

Does anyone know why my iphone still rings when i have no service?eg i work where there is no koodo network coverage.its frustrating because some of my friends told me my phone was ringing and they thought I should have called them back.i can’t even see any missed calls when i come back to network coverage areas.thanks    

So i have a 70$ 30-Gb data plan with the rest of the usual stuff that comes with the plan , i also have an additional 6gb because koodo cant seem to put out a plan that is suitable for me , i still run out , i purchased 1gb for 25 last night and  then today i had to purchase another one , right after i purchased it i received a text message saying ive used 50 percent of my data and then 2 seconds later i received a text saying ive used 90 percent and then 2 seconds after that one saying i just used up a whole gb within 30 seconds … i didnt even leave the page i was on .  First off why cant koodo simply meet their customers needs , 50$ for 2gb is absolutely insane . Second off how did i get robbed for gb in less then a min ? 

After my Moto 4G Plus phone has lost connection to the network (for instance, after riding in the Toronto subway) when I come back into service range at street level, it takes several minutes before it connects to Koodo again and I can make or receive texts, make phone calls etc. Any suggestions?

When will Koodo/Telus start implementing the blocking of scam callers.  I get a message daily from a number that is clearly not a legitimate phone number V11907400300048.  I understand that you have been mandated to implement this technology!  

How do I call koodo? The callback bs goes straight to voicemail. I need to speak with someone cause my phone is not working. 

Does anyone have the number to call Koodo and speak with a rep? 

I am looking to gather phone records that occurred from may 15th to the present day. Currently I can only see October and November 2021. 

i am trying to change my sim card because koodo flagged my account as fraud and the people at the mobile shop told me i can fix it here, but there is no “mobile services” under the drop down menu it tells me to go to, how can i access this menu? i would like to find out soon because i have a 100$ bill for a service i cannot use.

this is really frustrating no one can answer a very obvious question I need access to my old text messages for legal purposes ! how can I connect you? where is your damn email address to communicate!?

Hello community,I’ll create a fresh post for this as well.  My Pixel 3 is not connecting to any network in Mexico and I need some help!  I can confirm the following:Airplane Mode is off Data roaming is on EasyRoam is enabled I cannot manually connect to any local networks.  TelCel and Movistar are listed as “forbidden” and the only remaining networks are AT&T which will also not connect.All I need to do is be able to receive an SMS for an MFA login for my work VPN.  Any help appreciated!

My voicemail; message waiting message will not reset. It constantly says that there's a new message, When there are none. AnySuggestions would be welcome. Thanks.

Can I use Koodo’s trade in program on Certified Pre Owned phones? And if I have to go into the store for this transaction, does that mean I have to pay the $50 connection fee that I wouldn’t if I purchase online?

Can we expect Koodo to have hotspots anywhere?  If we were switched from Telus Mobility, can we use theirs?

Hi,when I got my son his first cell I did not add data. Now I want to add it and I went online and thought I changed his account to allow data but it’s still not working. I have checked his settings and his data is turned on. can you help me!

How do I get the Information or URL for the free Apple TV that came with new phone 

Bought a new Samsung $1,200 phone. Had issues from the start. Went into store to return/exchange after 28 days having the phone. Was told only 14 day Warranty and that could send out for repair. Called Koodo and was told the same. It's a LEMON why would I want a new phone repaired. Koodo has lost a valued customer. Bye bye Koodo, your customer service is pathetic. 

I have a few contacts that I get their texts from only when I am connected to WiFi.This only happens with a few of my contacts, and I can’t figure out why…Further to that instead of green speech bubbles, when I send they appear in blue periodically…It’s frustrating because from these few people there are times I only get their texts days after sending, as I am not always connected to WiFiI have a $25. per month no data plan with Koodo.My phone is a Galaxy Note 9.I’ve been trying to figure this out for some time now, with no success.Any input would be GREATLY appreciated.Thanks in advance

My Koodo sim is not working after I reached India. Tried few things suggested in the forum but not luck.I need it to access few services from Canada.Help me to resolve this issue.Thanks

it shows that i still waiting for approval, but when i tried access with account owner information, i got error for login in since email is wrong? looking to get chat or phone assistance from real koodo customer service person and not robot.

What’s going on???I got a “50% of your data is used up” just a few days into the cycle. But the data is weird! I rarely use more than 3-5 gb per cycle *total* (of 10gb), but the past 3 days shows some really unusual “usage” blips that I can’t figure out.I do not tether my wifi , so it’s not that.I have not made big video calls at those times.And the numbers are just way too clean - perfect round numbers.How can I tell what is causing this data usage leak?I have most settings set to help data (no background refresh etc)I think something is stealing data????Thanks! Concerned I’ll run out when it’s not my doing!l examples: Oct 31:100.0000 mb 7:42 pm300.0000 mb 8:58 pm100.0000 mb 10:35 pm(its usually #s like 27.2031, or 5.5238 or 0.0068…)Nov 2:1,300.0000 mb 5:38 pm  (!!!??????)seriously  most whole days (for years now) is just average 80.0000 mb to max (hi

Data will work for some apps but for other apps the data will not load. For example google maps will load but google search will not load.

I cancelled my koodo service two days ago before I left Canada, and now I found that I need my service back asap. I am currently in China and I have the old sim card. How can I solve this? Thank you very much.

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?