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HELP! My phone was stolen and hacked and I just got back into my Gmail account luckily and found emails from Koodo congratulating me, etc. This absolutely was NOT my doing, I feel like I'm going in circles trying to get everything back to normal! What do I do!!! 

I want to change my address on my prepaid Koodo account. The ‘city’ dropdown list does not include my town. When I type it in, the changes won’t save. So I added a nearby town that is on the dropdown list. But it’s not gonna align with my billing info. I think I need someone to hardcode the name of my town into my profile address. I’m concerned that this bug will trigger a problem next time I add funds to pay for monthly charge etc. I can’t get through to any human for help resolving this Koodo-side problem. So I’m trying this forum. Thanks for any assistance and/or for help reaching effective human tech service.

I received this txt and knew right away from the email address it was fraud. Please keep on the look out people  

My wife wants to get a temporary SIM card in France. They want to know her "code RIO". What is that?

Hi I recently ported to koodo and observed since than that I am not receiving any verification or bank messages. can anyone help out.

I swapped in my new sim card yesterday and now find that I can’t be called by one specific friend. When they call me, they hear the dial tone but I don’t get any indication of a call coming in. We’re both able to call other people and receive calls from others. We haven’t blocked each other. We’re still able to text each other. What’s up with this.We shared an account with Fido so we called them and they were also very confused.

1 app, Stingray music not to name it, is not working anymore while I'm on data only. It works fine on wifi. I searched the internet, reinstalled the app, reset network settings, checked permissions etc. Tried pretty much everything I could find on google.Funny enough, when i reached my max data usage last month i was using the app and it hasn't worked since (koodo had auto disabled my data until the end of the month) Dont think that's possible but wondering if Koodo somehow could have blocked the app from using my data. Just can't find a way to get the app to work on data anymore.Any idea?Many thanks

Is there a charge to go back to my previous phone as I like it so much better.  I do not get all of my messages all the time even though notifications are on.I do plan to keep my phone as a back up.  My tab is paid off at end of December.

I upgraded the BF Promo plan 50GB for $45 and received my new Tab+ phone on Thursday. I have set up the phone this afternoon with the new SIM card and transferred all data and apps from the old cell to the new one. However, I am unable to make or receive calls. A message always comes out stating “Not registered on network”.

I have a Samsung Galaxy A20 and it has no qr code reader, is there away I can download one to my homepage of my phone 

Several years ago I may have Opted-out of receiving promotions (via text or email) and I would like to Opt back in but can’t find anything on the self-serve page.Is there an easy way to do this, or do I have to call customer service?

Keep getting called, I answer and they hang up Is this a scam call pretending to be Koodo?

So I just got a Koodo phone and sim, account is all set up but every time I try to go to the number trasnfer thing on the Koodo site, it tells me that the account number for my Telus number is invaid which makes no sense as its the current phone I’m using and I thought Telus and Koodo were under the same company.Also cant seem to actually talk to a rep to get this issue sorted out, the chat bot refuses to get me a callbackAny suggestions?

Hi everyone I received a call from this number offering a win back promotion. Is this a legit number because they asked for credit card and drivers license number as well.

For some unknown reason I cannot send or receive MMS (picture) messages.I have tried rest the network, update the app, change or delete the APN name and re&re the sim card etc.Mobile data is on. Signal is good. 2 other phones on the account can send and receive.Lastly I have gone in and changed stuff in the “Edit access point” from a old post here from 1 yr ago and still not fixed?

Bought a phone during Black Friday.  Will there be any issues if I don't activate it until December 25?  (It's a surprise Christmas present for someone).Thank you in advance for answering my question.-jeps-

I continue to get spam and misinformation tests from Koodo about 3G service in the US and that my phone at 4G LTE/LTE-A One Plus is a 3G phone and it will not work with partners in the US. Best part is the last arrived soon after returning for the US where my phone connected to Koodo’s partners. on 4G services in an area where 3G services have been discontinued. When I upgrade it will not be a phone from Koodo as I see this as being very unethical marketing practices by Koodo and its parent company. 

Ordered SIM card online and it was shipped with Canada post mail on 28 November. Today is Dec 7 night and the SIM card is not delivered yet. I activated the card on Dec 2. What should I do? If it is not arriving tomorrow, I have to buy plan from my old provider as it is already expired and I have nothing to use right now, but Kodoo plan is also already activated, which is double cost. What should I do? 

Trying to transfer my number from the old provider, I went to the website I was directed to, signed in, and all I can see is a small blue rectangle in the middle of the screen. Have tried multiple browsers on desktop and phone - same result. 

How long does it take for the SIM card to arrive in the mail? It has about about a week for me. Moreover, it normal to be charged for service from the date of activation even though the SIM card still has not arrived?  

I am moving four numbers over from Rogers.  WE recieved 4 separate envelopes.   One of the envelopes does not contain a SIM Card.  Upon inspection of the envelope, we can clearly see it was torn and taped back together.  How do I get one sent?

Hey there,I’ve signed up for Koodo Mobile yesterday at a Telus branch. The initial porting SMS came to my Public Mobile number, and I answered yes. I’ve been told the porting was supposed to be done in 2-3 hours, but nothing really happened in the rest of the day. Public Mobile SIM kept working. Something was failing.I’ve got one more porting SMS arriving at today 11AM. I answered again, and this time Public Mobile SIM stopped working and Koodo SIM never got activated. If somebody calls the number, all they hear is that “this number is not use” and it’s extremely frustrating.Self Serve dashboard is not really functioning, all I see is a blue box centered in the page whenever I click “Self Serve > Mobile Services tab”.  All I’m able to see is my first name, and account number in the entire dashboard; everything else fails. I’ve been trying to call porting center, but couldn’t reach anyone throughout the day. What are the next steps for me to get my number back, and start using my Koo

Hello all,I gave a family member my old Unlocked Samsung Galaxy A5 phone - they are receiving SIM Network Unlock PIN when powering on the phone with a different mobile provider SIM card inserted, Lucky SIM. I last used the phone with Koodo 2/3 years back. How do I get the PIN to unlock? Thank you in advance. Jon

Does the Koodo Samsung A53 variant support dual sim? Would like to know from someone that has it as there seems to be so many sub models of the A53.Thanks! 

I added a new line and ordered a phone and sim. I recieved the phone and sim today. But I dont see the new line anywhere in my self serve.  I put the new sim in the new phone and it has no service too.  How do I activate this?!