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All discussions about other Koodo-related topics.

  • 970 Topics
  • 3,694 Replies
969 Topics
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carmsBeginner
asked in Other
Trouble porting out of koodoo w/wireless home phone

Hi,I’m writing this on behalf of my elderly mother.  She tried to transfer her number out, but the  transfer is pending authorization. Supposedly she supposed to reply to a text.  But she has the wireless home phone service which is not capable of text.  I trried to put the sim in a cell phone to retrieve the text, but the sim has a pin-lock on it, and koodo did this not myself or my mom.   I don’t know the pin. And my mother is not tech-savvy she would have never known this.   I tried calling customer service, it only allows for a  scheduled callback but that is days away.  I find this totally ridiculous.  She doesn’t want to lose her number that she has had since the 1980’s..  Can this be solved and hopefully in a timely manner.

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Allan M
Cristiana Haberlin
Cristiana HaberlinBeginner
asked in Other
transfer account amd numner to my som from telus

I have a pay as you go that my son uses and I want to transfer to kodoo but for him to take over the account and Telus number

565
Sophia
Victor Furangi
Victor FurangiBeginner
asked in Other
Credit Restriction to Open Business Accounts

Dear Koodo CommunityI have an issue with the above-mentioned phone number, with Accounts Number: DE669569 and Reference Number: CAfSkukg.Koodo has been showing credit restrictions for not being able to open business accounts. I am requesting an update on that and clearance. If there is anything that may need my attention let me know.Best Regards,Victor Furangi and Tony Furangi

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Braelyn
BraelynBeginner
asked in Other
Change Stream Plus Account

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them? Thanks!

1751
Bernard Koodo
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Crys45Beginner
asked in Other
payment to get phone unspenef

I had my phones suspended till i paid the bill , i paid the bill off so now i would like my services back please.

431
Sophia
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SakibAdvocate
asked in Other
I JUST GOT SCAMMED .

+1 (888) 604-1600 Link came through this number for a deposit & the auto deposit was taken out from my account by the eamil of gigadat1@orderdeposit.com 

10122
Allan M
Tanya Williams
Tanya WilliamsBeginner
asked in Other
remaining tab

Do I need to pay off my remaining tab upront if I cancel

541
Mayumi
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wyldchyld2Organizer
asked in Other
Motorola Moto G Stylus 5G ram

https://www.koodomobile.com/en/phones/moto-g-stylus-5g Can anyone confirm if the ram in this model is 4gb or 6gb? 

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msw120Beginner
posted in Other
Scam alert

SCAM ALERT. I have been receiving messages from what appears to be Koodo. Koodo is listed in the contact info and It says e-transfer : Mobility Services sent you funds along with a link. Service rates may apply. Be careful when receiving these messages. I did contact Koodo and they asked me to send them the messages but I have tried everything and they always come back undeliverable. I’ll try here.  

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GG2022Beginner
asked in Other
Device Care not answering calls

I have been trying to contact Asurion Costumer Service to report a damage to my phone covered with Koodo's Device Care Complete and I'm not getting any response. When trying online the system is asking me to call Customer Service. Anyone have an advice on what to do?

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Allan M
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KosarBeginner
asked in Other
Calling Iran

Yesterday it was announced that Koodo will waive all the charges for calling Iran till Oct 14th. What is the procedure? Do we need to dial a special code? Are we going to be changed and then later the money will be refunded?

1912
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Kyul HanBeginner
asked in Other
Incoming/Receiving text with eSIM abroad / Additional nano SIM

I found this article that shows I can’t get incoming text with eSIM abroad. As a backup plan, can I get additional nano SIM to change from my eSIM to nano SIM although I have already had my eSIM ?If I have an issue with my eSIM abroad, can I simply change to nano SIM that I got in Canada before leaving from Canada? 

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DlwBeginner
asked in Other
fiona data

Hi I understand you are waiving the data overages until sept 30 for Fiona disruptions ( thank you for that ) but my pay period doesn’t reset until Oct 21 . So does this mean since I used my data and more during Fiona that I won’t be charged for overage but I still have no data left after sept 30 ? thank you 

1351
Boa_Guy Koodo
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Spirit84Coach
asked in Other
Incoming Texts while on a Cruise ship

I hope someone can help me with the following. I am terribly confused.I will be on vacation soon on a cruise ship in Europe and then cruising back to Florida (I know - poor me!).I will turn off my data. I will be using the wifi that the ship provides.If i don’t place my phone on airplane mode what will happen if I receive an INCOMING text? Will I be charged for this or is an incoming text on a cruise ship free? Also - if my phone rings and I don’t answer it, will I be charged?

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Kris40Beginner
asked in Other
Porting

I have a family member who is currently with another provider and we are looking at switching them to Koodo.  How do we know if their current cell number can be transferred to Koodo?  If it is possible to do how do we go about it?

1946
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Kyul HanBeginner
asked in Other
S20 international veraion (SM G980F DS) can use/activate eSIM?

I have a S20 international veraion (SM G980F DS) that has 2 IMEI and eSim features.can I use/activate eSIM with my phone?

781
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Phoenix1979Beginner
asked in Other
Incorrect Address

I have been waiting for my new phone to arrive, and I realized that the wrong address is on my file. According to tracking, they are trying to update the address to deliver it. I don't know who to contact about it because it is not Canada post. Any suggestions? 

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cwhitneyBeginner
posted in Other
travel

I am leaving the country the beginning of November 2022 for six months and need to know what I need to do to make sure that I can still text and call. Do I need to change my plan? What do I need to know?

831
Sophia
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JP_2Beginner
asked in Other
Two phones on one phone number?

I’d like to have two phones on the same phone number, ideally with one sim in each phone. Is this possible? If so, is there a fee?

5312
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Skittles914Connector
asked in Other
how to fix a blocked number

I have one phone number that I have never blocked but when they call it goes right to my VM. In my recent calls, the number shows up blocked but I have never blocked it. How do I fix it?

3608
Q
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kittConnector
asked in Other
system usage storage iphone 14

I upgraded from iphone 8 to 14 … system data went ftom 6gb to a whopping 98gb .. is this normal? I'm out of space and have had the phone 2 days

503
Dinh
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balaji4799Ambassador
asked in Other
Unable to activate eSIM - Received multiple error messages

I have been getting the following error message when I attempt to activate my eSIM.  But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji 

2274
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balaji4799Ambassador
posted in Other
Unable to activate eSIM

I am getting an error message that says “unable to activate eSIM you can try again, or contact  your carrier for assistance”. But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji   

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ch9fodBeginner
asked in Other
Someone its using my same phone number

I have received in the last couple of days calls from some people saying that they had a missed call from my phone number. But I havent called anyone. Is someone out there some how using my same phone number?

391
Allan M
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kittConnector
asked in Other
iPhone 14 Sim Card issues

The SIM card info won’t transfer from my iPhone 8 because IOS version difference .. but it seems that the sim card I got with the new phone fits different from the old sim card. I can’t finish the transfer to my new phone.  

1374
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