Koodo Community
Solved

Why are my emails and invoices in French and how can I change my language preference to English?

  • 16 November 2022
  • 5 replies
  • 48 views

My emails and invoices sent to me by Koodo are now coming to me in French because I happen to live in Gatineau, but I am an English-speaking person. I cannot find any way within Self-Serve or Koodo Assist to tell me how to change my language preference to English. Does anyone know where and how I can do this, or do I need to schedule a call with an agent to get this sorted out?

icon

Best answer by Sophia 17 November 2022, 00:27

View original

5 replies

Userlevel 7
Badge +4

Can't find it in selfserve either. Not something I've dealt with before tho I've seen it here a couple times. We can flag a rep if you like to look into it.

Yes, Goran, if you could, that would be amazing, thank you.

Userlevel 7
Badge +4

In case Goran missed your response, it’s done :)

Userlevel 7
Badge +4

Hello @GraphicJack! The language preferences have been updated on your account and you will receive your invoices in English beginning with the next billing cycle.

thank you, Lavinia! 😀

Reply