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I don’t have another phone to use and I just replaced my SIM card and have been locked out asking for Puk code 

someone please private mmessage me

If you were asked the PUK code, you would indeed need a rep. Let me flag a rep here.


@MissK  We have sent you a PM, so we can further look into this, please check your inbox when you get the chance. 


For future reference, the default sim pin is 1234 if enabled :

SIM PIN | Help | Koodo Mobile

However, I would keep it disabled.