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Today is my self-install date, so far I’m getting no internet connection and my self serve says my order is being processed. What time should I expect my service to be available on my self-install date? Thx

I just Signed up for Koodo Internet and I selected Jan 5th for my Activation Date but I don’t see it in my welcome email.  Billing term states Jan 12th.  How do I check my Activation date as I already set my cancellation of my existing Internet service for Jan 5th.  I want to make sure I have the correct date.

Hi,I have a problem with receiving calls and text messages from other networks. I asked my coworkers who are with Freedom, Fido, etc. to call AND text me but they said the call goes straight to voicemail. I did not receive any of their text messages either (even though they sent one).I think this all started last week, when I went back to Koodo from Fido via a winback offer. I was originally a koodo user from 2018 until now. Took the black friday deal of Fido and ported my number there. And then back to Koodo when they called me with a winback offer.It seems like I can call and text anybody just fine. Data is also working great (5G). I have also tried some methods that were posted here before such as: 

I found I can convert my physical card directly to eSIM on iPhone 15, while the website said anyone need a voucher to convert, But this time I changed a sim card but same number, I can’t convert it directly on iPhone now. anyone know why I didn’t need one before  but this time I need voucher to convert?

Why is Koodo sending text messages at 2am and waking me up? How do I stop this?  

Hi I have some questions about the home internet service Koodo provides.Is there any activation fees and or router or modem rental fees or is it purely 55 dollars a month for koodo subscribes plus tax? Is it cable based? how long does this deal last where subscribes get it for 55 and will it change after you lock it in thanks for any help 

I purchased a BYOD Data plan and am expecting delivery of a SIM card.  I received the email that  said "My order is on its way" but there is no tracking info in the email.  The email shows Order number: HFO36783317 which is a hyper-link to UPS.  But the email says the package is "via CANPOST REGULAR MAlL".The order date was Nov 23 and shipped on Nov 25.  It is now Nov 30.I would like to know the tracking number.  

I just signed up for Koodo internet and my start date is next week. I got my order confirmation and there's no info about whether a tech needs to visit or not. Does that mean no visit is required? 

Hello, Had a quick question for everyone. I was looking at the cellular towers in near Haliburton. I was looking here and I noticed that there are no Telus towers in that area. I find this odd because I get great reception in that area and my phone never “roams”. Does Telus piggyback off other carriers? Can someone explain how this can be? Rogers cannot offer LTE internet to my location but Bell can. Unfortunately, the Bell tower has been full for years and will continue to be so for some time. I was thinking a decent Koodo/Telus plan could do the trick and I would stick it into a phone with hotspot or an LTE router. If I want to go the latter route, I want to figure out what towers it would be using. Thanks!

Has anyone used Koodo's Easy Roam in the Azores. The Azores are part of Portugal, however Koodo's Easy Roam country chart does not specifically indicate the Azores as part of Easy Roam. Anyone who can assist, greatly appreciated. I am still waiting clarfication from Koodo on this matter.

We have some friends and family that are also using call control directly through the TELUS Mobility provider. The TELUS Mobility call control feature includes a “Voicemail Redirect” toggle in the preferences section where it gives the users the option to allow incoming callers who failed the screening prompt to leave a voicemail instead of denying callers completely. Also, the TELUS Mobility call control provides their users the option to add more than the standard 10-digit numbers for acceptance list (such as international callers). Are there any options for this with Koodo?

So I have been trying to communicate with Koodo Refer a Friend at the email koodomobile@support.sparkrefer.com for over 2 months.. All they keep saying is they are investigating and will contact me after.After 7 emails and 2 months of waiting  NOTHING is going on.I included the refer a friend email from my dad and still nothing from themI have a feeling they just dont care at all?Anybody else having this issue?im wondering with all of this bad customer service if this is worth staying here?

Hi there,Just wondering if a Koodo rep could assist with a question I have.  I have a EPP discount on my bill through my employer, and I just upgraded my phone today and chose a new plan.Will my EPP discount carry forward with this new plan or do I need to send off a new form requesting the discount, since I got a new phone and plan.  thanks! 

Koodo asked me for a credit check to become new client, is this the soft hit or hard hit?Thanks. 

Hi! I called 18336681818 to request a win back deal. I was told I didn’t qualify. Then ten minutes later I got a call back that I did qualify, it was the same person. I wasn’t 100 percent sure it was Koodo so he offered to send a verification email which came from telusservice@i.telus.com any clue whether I need to be worried about Spam?  

I am new to mobile phones and now have a Can-US Plan $60 @100GBI make cellular phone calls and send texts pictures etc., by cellular within in Canada Does texting by itself within Canada require data?Does sending video/pictures within Canada require data?Is the process the same in the US re cellular phone calls and texting video and pictures?Does the US require data roaming be on for phone calls and texting etc., within the US and to Canada?Thanks

Wondering if the new koodo internet is provided by their network the same way my phone gets it or if it is the more common wire to a modem. I need internet that is non invasive to the property i rent, the landlord here won't allow anything done to the house and there is already 2 separate people getting internet from fibre optic modems

When i log into my self serve and go to browse for a possible phone upgrade i get this message on my screen. Wait a sec...It looks like you can't add a line or upgrade your phone online. Dial #227 from your phone, or 1-855-325-6636 toll-free for details. When i go to add something to my cart it also says items you are trying to add to your cart are not compatible with items in your cart when the cart is already empty.

How to retrieve last 6 months text messages without using your device? Does Koodo also keep text history in case we need it?

Is there a way to stop all 3rd party application purchases on our phones?

Hi, I am currently in Thailand and wondering about making calls back home to Canada, if I change my perk to unlimited international minutes can I make calls for free on days I use easy roam?

Hello,I lost my phone somewhere and I have a data-block on it. Is it possible to track it with the Sim Card even with a Data-block. 

I am in Mexico and my old Pixel 7 needs to be replaced.  I am using an eSIM for Koodo and  a physical SIM for the Telcel network.  My new phone is a Galaxy S23 and I will be switching the physical Telcel SIM to it and using a new Koodo  eSIM voucher to switch my Canadian number to the new phone.  My question is, will be able to activate the new eSIM without being connected to the Koodoo network?  

I want to pay off my tab but I’d like to be able to pay it in multiple payments. Is that possible or do I have to pay it in full?

Can call forwarding be used to forward messages and calls to a voip number?