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All discussions about other Koodo-related topics.

  • 990 Topics
  • 3,774 Replies
990 Topics
M
MimizBeginner
asked in Other
Service shut down after 3 months?

I’m currently living close from the Baie-James. Is it true that my service is going to be shut down after 3months because only Bell is allowed to use those towers for long term. People told me that companies affiliated to Videotron need to changed companies since we cant use our service after 3 months. 

732
Allan M
1 year ago
R
Refusing-1EggingBeginner
asked in Other
SIM card not arrived

Got email saying it was shipped Sep 13. Today’s Sep 28 yet it still hasn’t arrived. What can I do?

1581
Allan M
1 year ago
D
duanewwadeConnector
asked in Other
RMX3301 Realme (GT2 Pro)

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

1064
D
1 year ago
C
CeddieBeginner
asked in Other
Not receiving all group messages - iPhone 15

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help!  thank you

1783
Dinh
1 year ago
A
AmySpekBeginner
asked in Other
Credit Check

we don't use a credit card, how can we pass the credit check then? 

1541
D
1 year ago
D
DavidPBeginner
asked in Other
Network coverage in my area is very poor

I have been a Telus/Koodo customer for a very long time.  I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever.  As we are so close to downtown, I keep expecting Telus service will improve but so far nothing.  It is ridiculous that service is so bad here.

1763
M
1 year ago
R
RobJWBeginner
asked in Other
I'm getting texts that say they are from Koodo about data usage, I don't use data

I’ve gotten a text today saying“You’ve used 100% of your 1mb data. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2023-9-21” I have a flip phone, I can’t use links, I don’t use data. What is going on?Is there any way I can speak to a Koodo rep?

1313
R
1 year ago
J
Jkim1Connector
asked in Other
Reactivating Seasonl hold

Hello, I am hoping to reactive my phone number from seasonal hold.Can one of the reps help me with this? Thank you.

1864
J
1 year ago
B
Bbwoman2dBeginner
asked in Other
second sim card

Can I activate a second sim card to use in a stand alone gps tracker

643
D
1 year ago
J
JoshiiiBeginner
asked in Other
Getting calls

When we i receive calls my networks doesn’t work. I’ve been trying for 2 months now to have this fixed. I’m all out of ideas on what to do with this Waco as network, probably going to end up switching providers. No one is able to assist me with this. 

864
D
1 year ago
J
JLabrancheBeginner
asked in Other
Transferring a phone number

I need to transfer my Koodo number to my new bell account. Per Bell I need Koodo to unlock my Koodo number for this to be complete, however I canceled my koodo account yesterday and change SIM’s yesterday, so my old number is basically deactivated and Koodo new calling service makes it impossible to talk to a rep. Can I please schedule a call back to my Temporary Bell number?

2881
G
1 year ago
Abdellatif Benboubker
Abdellatif BenboubkerBeginner
posted in Other
déverrouiller mon Cellulaire

Bonjour,  je vous écris pour avoir une solution pour mon Cellulaire qui est verrouillé avec la Compagnie Koodo.Merci!

551
D
1 year ago
V
VandershayBeginner
asked in Other
Number transfer problem

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer 

801
Dinh
1 year ago
P
paimonAdvisor
asked in Other
How do I activate a sim card?

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

1664
Flo Koodo
1 year ago
A
am.1992Beginner
posted in Other
8 gb data

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation. 

481
Allan M
1 year ago
N
NattiasBeginner
asked in Other
iPhone 15 purchasing

I’m wanting to purchase an iPhone 15 but I am wondering if I should wait until black Friday. I know there's lots of different deals on Black Friday but I’m wondering if anyone thinks there will be any deals on the iPhone 15 Plus, or if I should buy it before then. 

2901
Allan M
1 year ago
E
ESO hornyBeginner
asked in Other
disabling text alerts for voice mail messages

Hello Koodo group. According to Apple I have to turn off these alerts from my service provider. Can one of you fine folks please give me direction on this? Thank you edit...Iphone 14

742
E
1 year ago
P
paimonAdvisor
asked in Other
Is it possible to avoid multiple credit checks?

This offer from koodo “$39.00per month 20 GB 4G speed” is significantly better and cheaper then the offers I was able to get from telus while part of the enterprise partner program. I didn’t have koodo account so I just provided the same information 4 times to open up 4 lines immediately.Is it possible to avoid getting 4 credit checks? 

1433
Dinh
1 year ago
K
kaminsk5Beginner
asked in Other
Cannot update SIM card

I was supposed to receive a SIM card in the mail but never did so had to purchase another one in store. When I’m trying to setup my account, the new SIM number isn’t attached to my account but I can’t change it as I can’t receive the verification code via text as my phone’s in SOS mode. And the email verification codes aren’t coming through either. 

1271
Dinh
1 year ago
S
spddAdvisor
asked in Other
Removing service and delivered text message

I recently cancelled another phone number on my account. Immediately previous to the cancellation I sent a text and it said delivered. Will the person with the cancelled number be able to read that text on their phone as it was delivered prior to shutdown of service, Thanks, just wondering

372
S
1 year ago
B
B.Johnston.136Rockstar
asked in Other
Port Elgin SOSS

What is going on.  This is the 3rd time in just over a week my phone is on SOS mode.  The 4th time in a month.  This is unacceptable.  And before anyone tells me to call Koodo Customer Service.  MY PHONE IS ON SOS.

1927
B
1 year ago
C
ColtCedarBeginner
asked in Other
Call Back but no one picked up

i had a callback but when i accepted it no one was there for 7 min so I hung upThe chat bot wont help, no matter what i do i cant get a real person I’m calling because I’m having issues with 5G on my S21 FE - 5GI’m in a 5G area, 5G is enabled on my phone as per the update to my phone last month saying 5G is available for use now, and I upgraded my plan to the 5G speed’s option 2 hours ago.but It still only shows LTE+

1244
C
1 year ago
S
SherrrchahalBeginner
posted in Other
I want to pause my phone account

Hey koodo team, I am travelling abroad on 8 September for about 4 months.In this regard, can you please schedule a customer service call back on my number +1 778 846 9412. thanks.

1312
S
1 year ago
Nolan Preen
Nolan PreenConnector
asked in Other
Phone number please

Just want to talk a live agent on easy roam as was not in the US!  

2127
Sophia
1 year ago
A
AitreonOrganizer
asked in Other
Quality of Service in Niagara Region?

How’s the quality of service in Niagara including indoor/outdoor coverage? I’m currently with Rogers right now with no issues whatsoever, but I’d like to try out Koodo Mobile. It’d be really helpful to hear everyone else’s opinions on here!

1697
A
1 year ago

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