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No tracking info received

  • November 30, 2023
  • 2 replies
  • 217 views

I purchased a BYOD Data plan and am expecting delivery of a SIM card.  I received the email that  said "My order is on its way" but there is no tracking info in the email.  The email shows Order number: HFO36783317 which is a hyper-link to UPS.  But the email says the package is "via CANPOST REGULAR MAlL".

The order date was Nov 23 and shipped on Nov 25.  It is now Nov 30.

I would like to know the tracking number.
  

Best answer by Allan M

SIM cards are shipped via Canada post letter mail so it has no tracking number associated with it.

They can take up to 7-10 business days to arrive.

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2 replies

Allan M
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  • Mobile Master
  • 12310 replies
  • Answer
  • November 30, 2023

SIM cards are shipped via Canada post letter mail so it has no tracking number associated with it.

They can take up to 7-10 business days to arrive.


  • Author
  • Connector
  • 3 replies
  • November 30, 2023

Ahhhh, yes… via Canada Post Regular mail.  I get it.  If it were a new phone being shipped then it would have tracking info,  That makes sense.  Thank you for the response.