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4035 Topics
W
wing0Organizer
asked in Billing & Payments
Multiple lines in account payment method and bill statement layout

If I add a second and third line to my account, is there an option to pay each line with a different credit card? Can I generate one bill statement per line or it will all show up in one statement?Thanks! 

1353
Allan M
2 years ago
K
KirkLBeginner
asked in Other
Porting out number on seasonal hold

Hi,I want to port out my number but it is on seasonal hold plan so I can’t receive text. I would like to avoid any extra cost from changing my plan. Is it possible for me to authorize the transfer via email? Or do I have to directly call the rep for approving? Thanks!

1631
Allan M
2 years ago
G
Game TheoryBeginner
asked in Other
What will happen to the second line if the primary number is ported to a different carrier?

Per title, does anyone know what will happen if I (primary owner) switch to a different carrier while I currently have a family member added as a second line under my account? The second line (family member) prefers to stay with Koodo. I couldn't find information on this, your help is appreciated. 

5505
Mayumi
2 years ago
A
AYSMBeginner
asked in Other
why can't i schedule a call back??

this has been so frustrating. i understand its black friday weekend but more the reason you should have someone available if people want to take advantage of the promotions. is there any other way to talk to someone? koodo assist will not allow you to schedule a call back.

2633
Timo Tuokkola
2 years ago
A
AnushreeSBeginner
asked in Self Serve
Unable to Register as a new Koodoo user

I just transferred my operator to Koodoo today through the Google Pixel 6a offer at Best Buy. Unfortunately I have not received any email to activate my account and I am unable to register as it does not send the email to my email Id. I have tried through the assist option a thousand times but it's of no use. Neither am I receiving a call back.Please help to fix this, otherwise I am not able to access my account/self serve. I also want to know how soon can I transfer this to an eSim.

1603
Dinh
2 years ago
Slawek Bielawa
Slawek Bielawa
asked in Self Serve
Add authorized person to account

I help manage my dad's account for him since he is not very tech savvy and has a hard time with this sort of stuff.Is there a way to add me as an authorized person on his account so I can make inquiries/changes without having to conference call him in every time to give the verbal OK?  (When dealing with phone support)

7022
M
2 years ago
Oluwaseyi Oludipe
Oluwaseyi OludipeBeginner
posted in Self Serve
Change phone number to previous number

Can I change back to my previous number 

1296
D
2 years ago
C
Cliff WardleOrganizer
asked in Other
Scam or real?

The person claiming to be a koodo agent offered to bump up my data from 4Gb to 15Gb for the same amount paid.  They knew a lot about my account. Then asked for personal information to verify my account that it was me. I did not do that as Koodo already has this.Is it normal for Koodo to ask for account numbers and birthdays to verify accounts?

5325
C
2 years ago
J
JsbrigdenOrganizer
asked in Prepaid
Text messages to 474663

We have a $15/month pre-paid plan for my son. No data, but we purchase a data booster.  Last week, we noticed text messages to 474663 and it looks like it ate up almost 100MB of data. That was on a day he didn’t even use the phone. No messages were sent, no Facetimes were made. They appeared again this morning while his phone was on the counter charging.  Does anyone know what this might be? Any way to get that data back that he didn’t use? 

5994
C
2 years ago
L
LionBeginner
asked in Self Serve
Samsung S21 FE RAM question

I was looking into purchasing the Samsung S21 Fe and it says at the 128GB version it has the 6GB and 8GB version, how can I tell which one I will get?

331
Dinh
2 years ago
E
ezsxcvybiomConnector
asked in Plans & Add-ons
Can I cancel my plan and return to Koodo to get a starter plan?

I have no tab and don’t want a bunch of data I won’t use. I want a starter plan but don’t see a way to get one. Can I cancel my account and return to Koodo to get a starter plan? Is there an easier way? I’ve been trying to get ahold of a human for support but have had no help. Terrible customer service. 

4005
Dinh
2 years ago
R
RedgrandamRockstar
asked in Plans & Add-ons
changing plans while in a tab

I had a $65 plan but self serve let me switch to a $55 plan. My understanding was $60 was the minimum for tab mid/plus. If I already have a tab obviously that is still there. But am I now limited in the future to only tab basic options?  Our other line got a tab on a $55 plan last week too which is below the $60 stated.  So I guess I’m also asking what dictates the tab you can get in the plan you currently have and where can you see that as self serve doesn’t specify the tab allowed with the plan when you switch plans. 

2398
R
2 years ago
Kortruss
KortrussBeginner
asked in Other
scam or legit

Recieved a call later at night from +18664488030 saying they were Koodo and that they had a promotion for me and wanted to ask some questions. I said no thanks as I wasn't sure if it was a scam or not and hung up. Was this Koodo all along?

2032
B
2 years ago
N
Natasha BombaBeginner
asked in Plans & Add-ons
Internet usage for Stream +

How does Stream + access internet? Does it run off my phone? How does it work if I want to watch it on my TV ? Is it connecting through my Apple box? Or do I need a separate internet provider to use the service? 

1081
Sophia
2 years ago
Kortruss
KortrussBeginner
posted in Billing & Payments
Google Pixel 6a

Koodo just came out with the Google pixel 6a as a free phone while I still pay 10 dollars a month for the next 2 years . I would much rather have a free phone but I've had the phone now for 2 months. Is there any way I can still get this deal?Also, why is the new Google Pixel 7 9 dollars a month too? I should've just waited to get a new phone 🥺

1973
Mayumi
2 years ago
H
hansrajcaOrganizer
asked in Plans & Add-ons
Rollover Data

How does the new Rollover Data perk for postpaid plans work? Would it roll over multiple months? If I have a 10 GB plan and use only 1 GB every month, would my data accumulate every month.  Like month 2-19 GB, month 3-28 GB, month 3-37 GB etcThanksHans

7516
Timo Tuokkola
2 years ago
D
Devnshu GargBeginner
posted in Billing & Payments
bill was paid twice in the month of august by using creditwand debit card

Hi, I have koodo mobile network. I paid 44.80 twice in the month of august through my debit and credit card. Student banking plan is my debit card and scene visa is my credit card. Please refund the money for back 

801
Dinh
2 years ago
O
OleksandrLogoshaBeginner
asked in Other
Voicemail password

I can't listen to my voice mail, they ask me to enter a password, I never knew it.

1723
O
2 years ago
S
SparkConnector
asked in Other
change my plan

I’m out of the country, won’t be back until Monday but I want the Black Friday promotion. What can I do. I’m using a different SIM card here.

856
S
2 years ago
L
Luke Michael LindsayAdvocate
asked in Plans & Add-ons
speed cap

So I have had a really hard time getting a straight answer from koodo registering upgrading my current plan which is $55 20gb of data at 4g LTE speeds. I went to the mall and I have an offer on my account for $55 for 30gb of data but it says only 4g speeds doesn’t say LTE the rep at the mall told me it’s the exact same thing. Later that night I go to change it on my self serve and it says on the new plan capped at 100mbps so I called into koodo and told them what I was seeing and he also said no there’s no difference in your plan and the new plan aside from 10gb more and when I told him the message about the speed he put me on hold came back and then said yes you’ll get less speed so pick if data or speed is more important to me. He put in a request to have a manager call me back which I got a call today from the manager and the manager also has told me there’s no difference in the two plans and that my current plan which is 4g lte is capped at 100mbps as well but I did a speed test wh

11726
L
2 years ago
M
mikecoRockstar
asked in Other
Voicemail call fail

When I press 1 and it goes to voicemail it hangs up right away and doesn’t allow me to access it.  I do have an new Pixel 7 phone but using my old SIM card and I did change my plan 2 days ago.  Not sure if my voicemail needs to be reset or something or if others are experiencing this.

2723
M
2 years ago
H
HywayBeginner
asked in Plans & Add-ons
Question about provided number

I’m currently in the process of transferring my number from Bell over to Koodo (I haven’t received my SIM card yet).My question/concern is that with the emails that i’ve received from Koodo, it shows that they provided me a number and it’s not my current active number.  Will this correct itself when I go through the process of transferring my number?  Did i do something wrong?

871
Timo Tuokkola
2 years ago
Jaffer Maniar
Jaffer ManiarBeginner
asked in Other
Reporting to TransUnion and Equifax for non-existent account

I don't have an account with Kodoo and I never had an active account. However a dispute was settled with a collection agency a couple of years ago and that was the end of that story.Last week I decided to check on my credit file and I was surprised to see Koodoo still reporting "missed payments" to TransUnion.Nearly 90 missed payments have been recorded, severely affecting my credit score.Koodoo doesn't seem to have a customer service phone number and the automated chat is useless. Can someone please help in erasing this missed payments record from my credit file ? Thank You

1531
G
2 years ago
L
lkane5Beginner
asked in Billing & Payments
Tab Charges

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th

1214
G
2 years ago
Faiqa
FaiqaBeginner
asked in Billing & Payments
My card is over charged

Today I auto top up my base plan. And they charged me two times. What should I do?  

414
Dinh
2 years ago

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