Do, you received an order confirmation email, correct?   In that email, it should say  “ you can expect your device to be shipped within xx business day(s). “  But, they need to verified and approved first. 
Then you will receive a shipping confirmation email. 

Your Plan should be updated right away. 
 

Yes i received confirmation and agreement that my order is approved and the pòoooò account which is wrong.

Well i tried 4 tumes today to talk to any representative but wait until altogether more than 3 hours i am not successful.

Surprize for me a 5G technology company customer service is not up tothe mark of 2G.