Managing your Services

I was billed for easyroam usage but the only use that I see on the bill that triggered it is the incoming txt message regarding roaming fees.

Hello… I was with koodo but Fido offer me a exclusive come back to Fido promo which I ended up taking my question is doesn’t Koodo have such a department, if so ? I would be interested in hearing what kind of offer they would give, if there is such,  but if not, that’s cool to…

I’ve been with koodo for 16 years, haven’t missed a months payment in all that time, and decided I was going to treat myself to the latest iphone. Not interested in a tab, I intended to buy it outright and just continue using the plan I already have. I attempted to sign in when asked so I could add it into my cart, but once I did so the option to purchase anything was gone. It wouldn’t go anywhere except for my main summery of my account. I attempted to use the chat, and basically it asked me to sign in and then said I’m not a customer. I don’t wish to have a contract, I don’t use my phone enough to warrant it. So am I correct in interpreting my account has no relevance and I’m not a koodo customer even though I’ve been with this company for so long? Very disappointed to say the least

I asked and had a talk with koodo member on call and he clearly said that from next month the bill will be 45$. So can you please check and fix it.

Hello, I activated my postpaid on 30th Nov 2022. I received the full amount bill on 7th Dec 2022.Why is Koodo charging me full for 7 dAYS. 

I used wifi calling for years with Freedom prior to this. It won’t let me activate and I don’t see anywhere on self serve to activate.

My January and February bills are  $37.95 more this year. I finished paying my tab on December 2022 and it still charging me more without explanation.  You can see below my plan ($45 + $50) + txs = $ 109.25 and my current bill is $147.20. I would like answers and appropriate refunds for the overcharges.  Thank you. 

New to Koodo.Dinosaur on computers.Does Koodo provide wifi service?Can I use a fire stick with koodo?Please help

My mother gets promotional texts from Koodo; I only get my texts notifying of ebills.I’ve searched and can’t figure out how to subscribe to marketing messages. Any suggestions where I can change my subscription preferences?

So I have a iPhone 8 looking to upgrade online to a Samsung Galaxy S23 Ultra.I have a few questions.Will it ship to me in the mail or to a local Koodo store? How do I activate the new phone when I get it? Will I keep my same number going from iphone to samsung?

can I forward calls to the US at no charge if I have us calling and call forwarding?

I am in the process of transferring from my Telus Prepaid to Koodo Prepaid. Both accounts are still active (for another day or so).I notice that I have VoLTE active when I use my Telus Prepaid SIM but when I switch to the Koodo SIM I lose VoLTE and if I switch back I get it back. And that is even though Telus advertises that VoLTE is NOT available for Prepaid on either Telus or Koodo. So why do I have access to VoLTE on Telus Prepaid and NOT on Koodo? The answer that VoLTE is NOT available for Prepaid seems artificial. Anyone have an answer?

I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for? 

I have limited outgoing minutes. 

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!   

I just received an offer by text for data. $1 - 5 Gb$2 - 10Gb$3 - 25Gb It is a great deal, but I don’t need the extra data as I have enough on my plan. There are 2 other phone numbers on my account. They did not receive the offer by text. Can I transfer the offer to one of them? 

I just received my new phone purchased from Koodo, it is a pre-owned phone. In settings I have a notification that says my phone has an unknown part and that it is unable to determine if my iPhone display is a genuine apple part, and that this could be because it is a non-genuine, not functioning as expected or the installation is incomplete. I am struggling to contact Koodo and ask for help, the chat is not helpful. Has anyone experienced this?

On the newest line I just added to my account (same email address used for this account), VoLTE is not an active or available add-on. The phone being used for that account is a hand-me-down Pixel 4XL I gave my daughter, which was originally purchased through Koodo. I’ve seen a few threads here where a rep was able to add VoLTE to accounts with a similar problem. If that could be done for us, I’d really appreciate it. Thank you 😀

Both my phone and husbands phone service not working.  We live in Grande Prairie, AB.  Is there an network issue in our area? 

hello, everyone!  first i am sorry to you for my poor english. i bought this koodo card on Jan 28 at victoria city BC province。i need to pay 15 dollar per month。i‘d like to  pay through the online self-service yesterday everning。i suddenly found my email is wrong and i also did not know my passport so that i could not get my passport by the wrong email。so i have to be here for your help。 

Finally had to take my phone (Galaxy S7 Edge) to the shop and have them activate it on the Koodo network. Tech support finally got it working (new activation).Now, I can’t get any attachments to download to my phone in Messages. Size doesn’t matter. They show in Messages as Download icons, but won’t download to my phone. Anyone have experience with this? Suggestions or an actual fix?Cheers

Hi I have a prepaid SIM from Koodo, I’m currently in Brazil for 3 weeks and I need to receive Text message from some services that require 2FA, but I’m not receiving any message when I try to login in those services.What I need to do in order to receive those messages? Please it’s really urgent!Thank you!

I cancelled international calling as I do not use it, yet I was charged for it on my last bill despite the cancellation.

Just wanted to share a pretty disappointing experience so you can plan ahead when Adding Lines to Koodo. During the Cyber Monday  Deal in 2022, there was a promo for Free Pixel Bids with purchase of a Pixel 7 on a New Activation.  I added and activated 2 two new lines on the existing Koodo account but did not receive the Pixel Buds. Called in and support told me that I do not qualify for the Free Pixel Buds because it is for New Account Activations where Add a Line is excluded.This was news to me because I was always told New Activations = New Customer or New Line. But that was not the case and New Activations in this case is only for new accounts. The justification was because I get discounts from Add a Line so it is one or the other. That is fair, I was not expecting a discount so I chose not to split my accounts to get the Pixel Buds and instead opt for the discount instead. A month later when I got the 2nd month bill I did not have an Add a Line discount. Called in again and was to

How easy roam is charged?