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I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

Can you elaborate further? Were you trying to upgrade both lines? Please show a screenshot of the order confirmation, so we can assist you. 


I was offered a new plan but I have 2 phones on my plan and it only shows the upgrade on 1 line

 

Yes that sounds about right.  Is there a question here?