Managing your Services

Hi,I was just charged $3.00 for the 1,000min International Add-on that has been free on my bill for the last forever. Any ideas why that would have changed this month? Thanks.

I have free calling to US and Mexico. If I am in Mexico with Easy Roam, can I still call the US no charge?

Hi there, I am currently in Costa Rica and had a phone call to the US that totaled $140. I also had a phone call to Canada where I was only charged the $14 roaming fee and no cost for the call. I have an add-on that allows me to call the US for 5 cents/minute that I thought would apply to my phone call to the US. Can someone from Koodo please rectify my  bill and reverse that charge?Thanks, Dale

My plan says I have unlimited international messaging. Does that mean I have unlimited international texting? Thankyou 

Hello, i was checking my data preferences earlier this morning and noticed the following message “you have opted not to receive any messages when you have reached your limit”  I tried calling in and while the rep was very helpful, I don’t thing he understood what I was saying, we are not getting notifications from this account and would like this Re activated, he confirmed we have shock free data activated and would not be able to go over, but as this is my daughters phone I would like this turned back on,  can any reps help me (I have a 2nd phone on the same account and it doesn’t have this messaging ) I have included a screen shot thanks  

Signed up with koodo but Phone works, but no Internet (data).  Yes, I have the 1g/Month Data. No data, should be cheaper, but I still pay for no data. Phone - doesn’t matter - point ids, @ the retailer, they asked a real human being at Koodo, and my phone is standard and does receive phone in. I’m told that phone is set properly, I have been told to ask Koodo to enable data. Well, the salespeople and I had  good laugh. over that.Cannot access Internet unless I use a local modem and know the modems access data.  Can dial out, and hear the other end, but they cannot hear me.  Cannot find a human that can enable the data part. ~r

hi .I have a second hand Samsung Galaxy Ace .. I spoke with a rep today to receive an unlock code .. everything was great , until the phone died ... now that is powered back om,  its asking me.for a network unlock code again... can someone possibly flag a rep ?

My wife has her account and we recently got our son a phone plan, linked to her account.  When the monthly bill notification is sent it goes to both  numbers.  Is there a way to have it text only her number, not both?

I changed my Koodo Phone plan on Boxing Day to “$65 40GB UL Can Min SFD (4G Speed)”.I noticed I am getting a $15 monthly credit. However I can’t seem to find how long this credit will last for?I signed up for a 23 month tab plan, will the credit last for the entire 23 months? I can’t seem to find the credit time span length in my contract. Thank you for the help!

My mom is travelling to the US - as a prepaid customer with an iPhone. She has added Roaming Data Booster, Roaming Text Booster and Roaming Talk Booster - but she is unable to send texts or make phone calls when she isn’t on Wi-Fi! Under Cellular data options- data roaming is on.\Her cellular data network is listed as sp.koodo.comAny ideas why this isn’t working?

I called in around 530pm my time on Feb 15 2023. I was greeted by a service rep named Lina. She listened to my problem and really heard what I said. I have had an issue since January and had called a number of times speaking to many reps. I had waited a month and a half and was told it would be another two weeks to wait from Apple support. Thanks to Lina she dug deeper and spoke to the right team members and solved my issue! I am ever so thankful to her. My problem was solved in an hour! Now that is amazing customer service! Koodos to you Lina! 

Hi! I’m currently paying for the $65 plan, which says it should have 15gb of shock free data. However I just got the text that my data is stopped because I used all “5120mb” and my usage in the self-serve portal shows 5/5gb used. Why is it capping me at 5gb if my plan is for 15gb? Am I missing something?

My tab shows a balance of $0 as of my January 22nd bill, but on my bill for February I have still been charged $33 for the tab. Why am I still being charged $33 for my tab when it is paid off now.

I have easy roam on my Samsung Galaxy S20 fe 5G, but cannot make phone calls. Have tried everything suggested but no luck. Took the phone into an AT and T store and the tech said everything looked fine, but still no service. Curiously he said Koodo appears to think my phone - self purchased - is 3G. Any suggestions? 

I have recently added Unlimited Anytime Minutes to my plan and I am being charged for long distance for calls that I make.  Why is that?

Just got back from a holiday in Canada and I cancelled my account with koodoo. Issue is I still need to pay the account off, but I only have an Australian bank account and no more Canadian phone number to call a rep. What can I do?

Does anyone know if the unlimited long distance calling to the US include Bermuda? Thank you

Where can I find my QR code? 

At the end of January I upgraded my phone, the balance on my account showed $36 tab $0.45 tab bonus remaining. I agreed to the payout of tab and tab bonus of $36.45. When I received my bill Feb 13 I am charged the tab as well as the payouts  $36+$36+$0.45. When I called the rep said that the tab is for the next month. Tell me how I would know that they had already taken Feb anmount owing off of my account 2 weeks before they billed it? If I had $72 left to pay, why did it not show that?? I then could have made an informed decision about whether I wanted to pay for 2 phones for 2 months. 

I was in the US from Jan 6-19. My data and roaming were turned off for the duration of my time out of Canada. My January bill had a $12.00 roaming charge on January 14.Please have a rep reverse this charge

Hey all, just wondering if any of you had thoughts regarding the password sharing debacle with Netflix. I’m currently sharing my account with my parents, and my sister who lives in Europe. According to Netflix’s new rules, I should technically be allowed to add up to 2 extra members to my account who don’t live at the primary home location for $8/month per member. However, from what I can see when logging into Netflix.com, there isn’t the option to add said extra members when I’m subscribed to Stream+. Never mind the fact that aforementioned additional fee per extra member is an exorbitant amount, I’m wondering what you are all thinking of doing regarding this change and how it affects your decision to keep/cancel Stream+.

My family is heading to the US for a week holiday.  if I am reading it right if we do easy roam for all 7 days on both our phones we will be charged $12/day so $168 for the full week. If all we plan on doing is texting each other a handful of times a day doesn’t it make more sense to just do the pay as you go which would be 10$ each for up to 100 texts?  am I missing something is there additional fees that I’m not understanding Thanks

I have a phone that is not on the list of affected phones that was presented on the Koodo website (Galaxy S9 - SM-G960U1). I followed the reset directions from a previous post and mobile data is activated. Why am I now longer able to send gifs, pics or video? I have never had a sim card.

Received text message today , it says message is from Koodo, ADDFiVE for $1, is this correct ??

Will unlimited international messaging work from Ireland back to Canafa for free while using wifi connection?