Managing your Services

Hello everyone, I need help, I decided to change the operator while saving the number to koodo, I changed my first number and saved it without any problems, then I decided to add the same tariff to my wife's phone and also switched from the operator to Koodo, but as soon as I changed the card  from the old operator to the new one, my phone immediately stopped catching the network and the only SOS sign appeared. What I just didn’t do to fix it, maybe you have ideas what it could be? My wife’s SIM card is working, works on other phones ..

I turned my phone on in Auckland New Zealand March 18th to make an important call and I was unable to make a call using easy roam. Could I get a refund for the easy roam not being available?

Hi, so i just recently switched to the 60$/month 15gb plan from having 12gb. I am just confused as to why when i check data usage it only shows 5gb of data? Thanks in advance.

He was on a monthly paid plan and lost his phone while it was out of service and in airplane mode.  No real hope of recovering it.  What I’d like to do is give him my old Samsung a20 but have him retain his old number if this is possible. Could someone walk me through this? 

Why is the $45 for 20GB only available to 2 of the 5 members on my account?  I would like to switch everyone over to this plan.Specifically, all 3 of my children are on the same plan, but only 2 were offered the above “exclusive offer”.This offer is also far better than the plan my wife and I are on.  As the account owner, should I not be able to move all members to the new plan offer?

Got a text message from 5188 asking if I want to add more data to my plan by replying ADDONE, ADDTEN, ADD18 etc. However, I’m cautious about replying since I don’t find this shortcode referenced online. can someone confirm the legitimacy of this short code? SMS received is as follows… Koodo: Hey MY NAME, today is your lucky day! Until 12 April, 2023, you can add EXTREMELY affordable monthly bonus data to your account:1GB of additional monthly data to your account for $1 per month: reply ADDONE10GB of additional monthly data to your account for $2 per month, reply ADDTEN18GB of additional monthly data to your account for $3 per month: reply ADD18An offer this good will expire by 12 April, 2023, so act quickly.You're included on the list for Koodo offers and deals. To be excluded, reply "unsubscribe" or visit https://koo.do/unsub

Switching from telus prepaid to koodo prepaid, do I need a new sim

I received an offer to upgrade my plan to  the $50/month 25GB plan with one perk.I went through the website, but after I picked my perk (unlimited international SMS I just got the ice cream cone message and “It looks like you can’t choose a Perk right now.”.It said to try back in an hour, but I’ve been trying for two days.The same thing happened the last time I changed my plan and I needed to talk to a rep on the phone to make that upgrade.I’m hoping I could request a call back, so I can make this happen. I tried going through the digital rep, but it just kept going in circles.Thanks 

Hey There, I was wondering can you add the existing phone number from my the Koodo Serlf Serve? Koodo email telling me i need to move to a new Koodo account, I’m using PC Mobile’s Koodo account. Also how do you call back? Assist chatbox not showing me howthx

I put my phone on vacation mode and paid the $15 per month......thinking I would be able to start back with my plan when I returned.  That is a joke.  I paid the $15 for 5 months and when I wanted to resume service...I had to take a plan that is $18 per month more.  What was the point of paying for vacation mode.   A sick joke Koodo.

I am trying to pay my bill but there is an issue, it says try again. I have tried with different cards as well but it is not processing successfully.

Bonjour,Je viens de recevoir une nouvelle carte de crédit, j'essaie de payé ma facture avec la nouvelle carte de crédit, ça me donne accès refusé, je sais pas pourquoi ????Merci d'avance.

I returned back to Australia a couple of months ago and i havnt been able to pay off the account. Australian Credit card doesnt work (even contacted them) and I believe an Australian bank wouldnt work either. So ive asked on their official twitter and theyve stated i can pay via Moneygram or money order. How would i go about paying through moneygram? I require a list of information in order to do so. 

Hi, I’m currently in iran and roaming service doesn’t work here. Is there any other way to receive sms while I’m here?

Hello This morning I tried logging into my Koodo prepaid account to add funds and was greeted with the following message:I have a $55 per month 8.5 GB plan. I have $110 for available funds and whenever I click the Reactivate Account button, the system says my account was reactivated, but the suspended account message still remains and the total paid is $0.Can anyone help me on what I should do?

If it’s possible to pause my phone service for 3 months when I am leaving canada?If so, please do the pause for me right now to Jul 11, okay? 

I had issues placing my order online last week so called to get help. They were not able to help as phone was available online only. They mailed me a sim card which was already activated and showing I owe for a bill on the 25th yet I haven't even used the sim yet.  Tried to order the phone online I wanted and even though it still says online only to purchase when I go to purchase it says it's only available in the store. Why?  Credit check has been completed and I am approved. Why am I have so many issues ordering the phone now? And why is billing started on a sim I haven't even used yet? I just received the sim an hour ago.   

Hey, is there any phone plan for a low-income family? Thanks 

How do I contact Koodo Customer Support via online/email? I am not in an area f service and would like to communicate with a representative regarding my plan, but I am unable to receive a call back. Please help, thank you!

Hi  I wanted to cancel my account in May. But it was cancelled now by a rep. So I cannot use my phone call now. How can I restart my plan for a month? thank you.

 I am having the exact same problem as MrWong and I am unable to resolve it. When I hit confirm removal, an ice-cream shows up telling me service  is unavailable & to try again later.  I’ve tried numerous times since the change and am very frustrated. I’ve also  been unsuccessful in getting  a « call back »  I’ll add I’m of a generation that finds online help very challenging to navigate, so sure would appreciate someone’s help.​​​​​​  Since I updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now. I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve been trying a couple times a day over the last week.  Any insight? Thanks. —————    

I was near the Quebec border and my easy roam triggered. Is there anyway to cancel or flag this? I was not in the US.

I have an offer to switch my plan - see below. 11 GBs at 4G LTE for $55or30 GBs at 4G for $55 Should I make the switch? Is 4G LTE better or worse than 4G?

Lost my phone, tried to have it blacklisted before I purchase a new phone with a new number. Digital Assist says I need to speak to a rep. I schedule for 9:30pm EDT. I get a reminder text that a call is coming. It’s now an hour past the time they were supposed to call and NOTHING, and no way to contact THEM. Do they want to lose my business?

Hi,I received an email promoting a Canada-US plan, promo code KT2USA, from this phone number:1-833-896-0545.Want to verify this is from Koodo/Telus before I give any info to change plans, etc. over the phone…Thanks in advance,Steve