Managing your Services

I received a few weeks ago but was moving so just unboxed last night.   No sim card.  This was a call to sell to me.   Said would ready to go. I have torn the box apart.  Absolutely No sim card.    What an I suppose to do?    Help appreciated 

Hello! My daughter linked my card to pay the bill can you help me to disconnect it from my card? I don't have access to her account. I don't wanna close this card and she don't wanna unlink it :/

I had the worst experience ever with koodo. I quite Koodo months ago ans they still want my money. While I was with them they would constantly call me while I'm at work asking if I want a promotion. I had ro keep saying no to them multiple times. I was feeling harrased and so I quite. Even after requesting for them to take me off their call list they still called me almost everyday. I take customer service very seriously and this wasn't it. This made me feel uncomfortable as a customer. Now they want me to pay a late fee. That's their fault I left. Now I'm feeling like a koodo prisoner unless I pay it. I don't like being treated this way as a customer. I tried to ask for help but they took me in circles and at the end of all of it they demand payment. Terrible experience ever. How can anyone deal with this kind of customer service and still be with koodo. Not like I can block them. Not only that they send me this bill months after I closed my account. 

I just Managed My Add Ons and added $0 Easy Roam Add On.  Do I still need to pay $14/day to use my plan data and minutes while abroad?

I want to cuminicate

Hi, I got 2 phone numbers under the same account. I want to split them into 2 different accounts. Wow can I do it?

I can’t get access to my data usage, have been trying for a couple of days and the assistant is saying they have no records of my phone number, email or account number. How can this be when they take money from my account every month?

Hi..I just noticed that Freedom mobile is offering a Canada/USA for 50 dollars a month with 40 GB of data included...would love to see koodo adopt this as well as 12 dollars a day to roam  just isn't competitive anymore… Thanks D

Since Koodo runs on Telus’ 5G network… Are Koodo customers able to access the n78 (3500 MHz) frequency band or is it restricted to Telus subscribers only. I don’t really care about the speed, but more about reliability at crowded places and events.

nevere received it from koodo was sent to a different postal code

There is nothing in my account after login. This is the account I have been using for more than 2 years. What’s going on?  When I click my profile, it never gets there:  I suspect that it could be related to the Telus identity service change or it could be they fired too many people so no one really did any quality check before roll out this kind of change.     

I received my replacement credit card and it won’t accept it when I go to manage credit card payment! The card is good and working on other sites! WHY is there no Live Chat option with Koodo?  I’m about ready to switch carrier!

Hi, I would like to know why when I try to call a number that is not registered in my phone, I’m am told that I can’t make the call because the number is not registered in my contacts?I have the 15cad prepaid plan including:100 minutes of Canada-wide Calling Unlimited International Text and Picture Messaging² Unlimited incoming calls Voicemail³ and call Display Call waiting, Call forwarding, Conference calling³thanks for answering me.

Koodo,Why did my monthly bill suddenly increase by $10 without notice.I have not changed plans recently and the last change I made was in response to a Koodo Text Message that increased my data WITHOUT ANY INCREASE in my monthly bill. It was a Koodo Special Offer to existing customers and I reviewed the plan terms before switching and there was NO reference to an increase in the future,If Koodo is now suggesting there was fine print some where then Koodo is trying to pull a fast one and if that’s the case then put my data back to the level I had before Koodo’s “Special Offer” and return my monthly charge to $50 per line. 

How does the tab work, I get the fact that you have a monthly fee for 24 months, but what is the difference between “Tab Basic”, “Tab Mid” and “Tab Plus”?Also, which one would I be able to select if I select the $39/mo plan.

I have two plans, but no longer need the old one and it’s a worse deal, what’s the process to transfer the number from one plan to another and then remove the old account? Both are with Kodoo under my account.

The easy roam charges (mistake) were removed from my bill but the taxes were not. This topic has been covered in another post by me (with account history screenshot) but apparently no one can identify my account. I’m hoping this new post can rectify that.If not I’ll have to go through the schedule a callback option which I find tedious.

I had my phone on seasonal hold for a few months, and now when I try to change my rate plan to reinstate my phone service on SelfServe, the only options available are over $60 and have 20+ GB of data, and it won’t let me choose a different plan without upgrading my phone (which I don’t want to do).Is there a way to get around this and get something similar to my old plan (under $40 for 3 GB of data) and avoid upgrading my phone? 

I used prepaid, I switched banks and added my new card and koodo turned on automatic top up, I'm with bell now but because of the automatic top up it still renewed and my bank can't do anything because the account was still open, but koodo won't let me delete my account it deletes after 90 days of innactivity so now my money is gone

At https://www.koodomobile.com/en/help/easy-roam it says: “To access pay-per-use rates outside the U.S., you'll need to add the International Voice Roaming and International Data Roaming add-ons to your account if you want your phone to work abroad. If you're using Easy Roam while travelling abroad, you don't need to do this.”BUT, as I manage my add-ons the description of the International Data Roaming add-on says: “Your Koodo phone needs this free feature to use data when roaming outside of Canada and the United States. Make sure it's on your account before you leave, even if you've added Easy Roam.”Which one is correct?

This happened yesterday morning. I thought it was a temp. Outage but it persists.I can't even get a call from these shitbags to figure out the problem.

When i press voicemail on the phone screen the device says “Cannot Connect to Voicemail.  Call your service provider for assistance.”Could someone please reset my voicemail please. Thank you

Hi,I am a former Koodo customer who used Koodo for about a couple years before switching to Rogers. I asked the retail store to see if I have any leftover balance to pay and I was told there is no balance. I made a switch to Rogers with the same phone number I used from Koodo, and I have since been using the services from Rogers.Recently, I found out my credit score was affected drastically in the past couple months, so I did my own investigation through TransUnion just to find out that Koodo sent a $12 charge to the collections.I would like to know more details about $12 fee since I did not receive any email regarding the charge and I would like to ask Koodo to request removal of this fee.Thanks,Eun Ho 

I need to speak to a representative. Can someone please call me, we are getting billed for an account that is no longer active. 604-966-6726

Are there any other carriers (prepaid or monthly) with cheap US data roaming?I switched to Koodo prepaid as it offers a $20 (or was it $25) US data package.  That is plenty for me for most trips, much better than the $15 or so per day for other carriers, eg Koodo or Virgin monthly.However they have not been able to get my account to work, so I have to shop for some other plan instead.