Skip to main content
Koodo Community
Community

Managing your Services

The place to ask all of your Koodo related questions

3922 Topics
P
Purple JLeader
asked in Other
texting and phone calls issue

I have been with koodo for 12 years and have never had an issue,  but the last 24-36 hours I have a problem calling and sending texts to other koodo customers.  I can call.and text those not with koodo.  Is telus/koodo having technical problems.  I javelin the samsung S22 ultra.  In fact , yesterday,  June 11, I couldn't even access my voice mail. I am in windsor ontario,  so I don't know if this is an ontario issue or not....I just want it fixed  ASAP

973
P
1 year ago
M
muffin_17Beginner
asked in Other
Is it possible to disable "sent by ..." when you open a new voicemail?

Whenever I open a voicemail, it starts with "New voicemail, sent by 'x-xxx-xxx-xxxx'." It only lasts a few seconds, but it feels redundant considering I can just check the caller's number on my phone app.I've previously used Fido and Virgin, and they didn't have this message. Is there a way to disable it on Koodo?

1033
Dinh
1 year ago
M
m.pittmanBeginner
asked in Billing & Payments
Switching to another provider

Hello, I am about to switch to another provider.  Is there anything I need to do at Koodo before I do that?  I do have a Tab balance.  As long as I pay that, is there anything else I should do first? Thanks.

2352
BobTheElectrician
1 year ago
D
DianeBeginner
posted in Other
Facbook Scam???

Hello everyone Wow I'm not sure but think I was scammed by a koodo Facebook page todayhttps://www.facebook.com/profile.php?id=100092510575397&mibextid=ZbWKwLAnd definitely was by an RBC Customer Service pageSo beware when contacting Koodo for helpI now have to cancel my visa card and get a new one Feel so stupid as I never get caught with this kinda of thing but sure did today  

561
G
1 year ago
M
MaggieHBeginner
asked in Billing & Payments
Can't pay the last bill as it is grayed out

I still need to pay my last bill, but “pay now” is grayed out. I guess this is because I canceled my phone number months ago, as I left Canada and am in a another country right now. How can I pay my last bill successfully? Thank you!

455
D
1 year ago
L
LucVBeginner
asked in Other
Live Agent

I just had to move back from Canada to Ireland at short notice. Is it possible to talk to a live agent with Koodo without it being a callback? I'm trying to find some answers to if there's anything that can be done with assisting me setting up an eSIM but I don't really like the idea of an hours worth of internal minutes to deal with

5684
L
1 year ago
CdnRose
CdnRoseConnector
asked in Other
Phone over Wifi not available

I recently upgraded my phone to a Galaxy A54 5g. I used to use phone over wifi all the time, because cell coverage in our area is terrible, and I’m working from home. However, this phone doesn’t have the option of phone over wifi! I’m wondering if it might be available in the near future or if I need to change my phone...AGAIN.

422
CdnRose
1 year ago
D
DustyiimeCoach
asked in Other
does koodo text from 4717

I am thinking no it's not  let me know if its  a correct  assumption 

1661
D
1 year ago
S
StickystickBeginner
asked in Other
Device Care Question

So the back of my phone shattered. Dog knocked it out of my hand onto the sidewalk(after destroying my otterbox earlier today). When going through Asurion for device care, they want to charge $250 for a replacement. I’m cool with that. However. I’ve already paid off my device. If I get this replacement through them, will it put me back on a tab for paying off the replacement? 

501
D
1 year ago
S
Spring FeverConnector
asked in Self Serve
Amount of Rings before answering machine

My phone rings like 8 times before my answering machine picks up.  How do I change that to 4 times?

4501
D
1 year ago
Diana Tyrrell
Diana TyrrellBeginner
asked in Billing & Payments
Paid off collection

i paid off a settlement few days ago offered by kbm law how to go about getting it taken off credit report the person handling my file said i had to contact koodo in order for this to be done but im locked out of my account so doesnt seem to be a way to contact koodo regarding this

2282
G
1 year ago
G
gps2Beginner
asked in Self Serve
Not able to activate new sim card

I purchased a new sim card because I misplaced my old phone.I am using self serve to activate it.I cannot use the text option to receive the activation code since i don’t have access to my old phone.I selected to receive the activation code via email. I tried a few times but I am not getting any emails from Koodo.  I have scheduled a call but it’s not until tomorrow afternoon. I need phone service now.Please help.Thank you.

1332
D
1 year ago
G
GamerOrganizer
asked in Other
Employee purchase plan

Hey I saw that one of the benefits at my workplace is a koodo employee purchase plan, it says the discount is only on in market plans does this also include promotional plans on the website currently? If not which plans and what about the starter plans thank you in advance

9903
D
1 year ago
A
Azuk10Beginner
posted in Billing & Payments
Partial charge

Hi! I got the bill for this month and I do not understand why I got charged for the additional bill ( partial charge).Since I tried to purchase additional data last month though it did not worked and I also got the message that my attempt was unsuccessful.  I need an assistant please. Thank you.

482
D
1 year ago
L
LibbylouBeginner
asked in Billing & Payments
Picture Message charges

I have a basic plan for my daughter that provides 100 Canada-wide minutes, 250MB shock free data and unlimited (text) messaging.She primarily only uses her phone while on Wifi, but will sometimes use it while at a friends, walking to/from school or out and about.When I first setup the phone we were having issues with her data being used very quickly for messaging while away from home (the rep was fantastic and explained iMessage, photos, etc is not included in basic texting so it was using data).  To rectify this, we increased her data to 5GB.  She rarely even uses much data at all, but I looked back at billings and noticed this month and 2 months ago there were charges incurred for “picture messaging”.  I called and spoke to a rep, who informed me that using the phone away from wifi, will incur picture charges if “stickers”, pictures, etc are being used because her plan is only for (text) messaging.  I asked why the data would not be used to cover this, as that was the entire point of

3004
D
1 year ago
S
Stephanie777Beginner
asked in Billing & Payments
havent received credit after cancellation

It’s been about a month and a half since I cancelled my service and I have not received the credit on my account. Can someone please help me with this?

313
D
1 year ago
V
VictimAmbassador
asked in Other
How do I get pics w/ msg, and cancel Koodo?

I tried to get a human after a hours of loging in to every section Koodo could think up. I did finally get a callback, BUT, the agent said “Please may I have...” and went silent.I went through all the hoops again THREE times hour after hour and still no one calls back. Maybe Koodo  needs to get a good mobile carrier.Adding insult to injury, the Artificial I(no where near intelligent, not even close) that insist I have to log in to log in, using my landline locally, and calling my digital phone (DP) is long distance. Calling my wife on her Koodo account is long distance. WTH, she is sitting right bedside me and the phone never goes anywhere anyway.QUESTIONSWhy does Koodo keep suggesting I talk to a human, and I book the appointment, and I Koodo fail to call back 3 out of 4 times. Are we as victims allowed only one call-back and that’s it?  Just one agent that can’t stay connected and after that, it’s pound sand? QUESTION: Is there a quick way of reaching a human by xcalling them and not

53331
V
1 year ago
V
victor.nbRockstar
asked in Self Serve
I changed my number through koodo self serve in July 3rd, but it still have not updated on my actual phone.

My koodo account already changed my phone number in their system, but my actual phone still has my old phone number. I tried restarting my phone and even resetting my phone network settings, since it was recommended, but I’m still stuck with my old phone number.

16510
V
1 year ago
T
Thomas DanielAdvocate
asked in Other
Reactivating old SIM card

I have an older Samsung phone locked to Koodo with a Koodo SIM card. I cancelled my account over three years agoQ1 - Can I reactivate my existing SIM or do I have to buy a new one?Q2 - Can I get Koodo to unlock my phone so that it’s not married to KoodoThanks

1622
T
1 year ago
H
Hybrid607Beginner
asked in Billing & Payments
Changed plan Billing is the same

After Koodo upped my last plan by $5 i have switched to a better one for the original price. $50 for 40GB. I’m still being charged $58.75 and not the $50 +gst and other which would become the $53.75 ($54 ish). Why am i still being charged for my old plan? 

594
Bernard Koodo
1 year ago
T
Talla86Beginner
asked in Billing & Payments
Stream+

Is Stream+ billed to your koodo account?

1031
Bernard Koodo
1 year ago
A
Aro11Beginner
asked in Billing & Payments
over charge

Why am I being charged on Canada unlimited minutes?

643
Sophia
1 year ago
M
MatteoFVAdvisor
asked in Billing & Payments
Wrong name on file, wrong tax being applied, monthly discount not being applied, available mobile app?

Hello,I recently signed up with Koodo and got my first bill. Firstly, the name on file that the agent put in is incorrect, it shows Mattel instead of Matteo.Secondly, the plan I signed up for was the $50 a month with the $5.25 monthly credit each month. My most recent bill does not show this credit and I’m being charged for the full $50. Third, I’m not sure why the tax I’m being charged isn’t the correct tax for the region I’m in.Lastly, I was wondering if there was an available mobile app where I could check my usage, pay my bills and such for my Koodo account. I downloaded the MyTelus app and putting in my phone number and account number both return an error saying it’s invalid. Thanks,Matteo

1247
D
1 year ago
S
schen199704Beginner
asked in Plans & Add-ons
Regarding adding addon

I want to prevent users under my account adding add-on via their phone, how to set that up?

693
D
1 year ago
P
Priyanka ThakurOrganizer
asked in Self Serve
trying to activate new sim but not receiving verification code on email

Hello EveryoneI ordered a new koodo sim online that i never received, so as advised by a rep, i went to koodo retailer to get the sim but now, i am unable to get verification code on my email. even after multiple tries. i have checked my spam folders and everything...what to do now? its so frustrating

5014
D
1 year ago

Leaderboard

Terms & Conditions
Koodo Community