Hi all. I’m a pre-paid customer and I received a text offering 12GB per month for $30 on a post-pay plan. I was given a promo code too. But then I saw the dreaded “Conditions apply”. I can figure out how to activate the new plan, but I can’t see the conditions. It looks like I’d have to activate the plan BEFORE I can see the conditions. The plan is not listed as a standard plan.
This topic has been closed for comments
Userlevel 7
+4
Can you post a screenshot of the message without personal information.
So, you are prepaid customer and offer is to switch to postpaid account. Do they ask you to purchase a phone too?
What happens if you order a SIM/ BYOD as a new postpaid customer with your promo code?
Thanks for the reply. I am a pre-pay customer and this offer would change me to a postpaid. Nothing about buying a new phone (yet). I could go ahead and order a new SIM but first, I’d like to simply see the conditions associated with the new account. Is that offer for a permanent plan, or is it for 6 months, say? I tried going to a TELUS/Koodo store but the assistant didn’t know anything about the plan and the system failed him so he couldn’t look it up. It doesn’t seem much to ask, a simple “click here to see conditions “ button would suffice.
Yes I think it would make sense to see the conditions. I believe that you cannot change plans or get a phone on it, but otherwise is permanent. That’s what I see others have said about getting the offer, but nothing explicitly from Koodo. I imagine if you were to go ahead, you would see more specifics before processing the order?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.