ER\VC charges with airplane mode!

No nothing, I was on airplane mode and could not get any texts or use WIFI or make calls.

When I had access to private WIFI I received an email saying that I’m roaming, I checked if I was still on airplane mode and proceeded to ignore the email.

Hi @WA1996 

Upon checking, we can see that the Easy Roam has been triggered due to outgoing text messages.

Have you had the chance to check the usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve? 

Eh, did you meant you were using wifi calling to send SMS? If so, you would be charged as if you were roaming normally. 

If regular text messages are sent over wifi calling while roaming, charges will apply, you can learn more about wifi calling here https://www.koodomobile.com/en/help/wifi-calling

Short answer is: Wifi calling has always been part of the your normal plan. Any sms and voice calls when you were using wifi calling would be counted toward your normal plan. Although using wifi from your end, your call, sms would stiil be routed to wifi calling services of Koodo to reach other people.

If you want to avoid the roaming fee while using wifi calling, you need a vpn that routes your wifi to a server in Canada. By doing so, you can have a Canadian ip address and wouldn't be charged for roaming

The roaming warning text was a courtesy sms. The lack of it doesn't void your roaming fee. It is normally sent by the local cellular carrier. If you didn't connect to any, you wouldn't receive it.

To prevent this from happening again, I would suggest you to manually select your network to Koodo, so that your phone does not automatically connect to a nearby U.S. cellular tower. 

Other carriers are doing the same thing with WiFi calling overseas. If WiFi calling was the reason you think of switching, I recommend you research other carriers first.

And @MilkyWay misread your thead

We are not telling you to disable your service. I only recommended that you manually select your network to Koodo to avoid any unnecessary roaming charges for future reference.

@Dinh is right that most carriers will charge roaming fees for wi-fi calling outside of Canada. The only exceptions are Freedom Mobile, Rogers, and Fido. 

I think @WA1996 makes a very valid point here. Customers are told to turn off data and data roaming and even to use airplane mode.  There is no mention of watching out for wifi calling.  This would be something I would have easily missed too.

Also the wifi calling page has conflicting info.  It says wifi calling is only available in canada, but also If using Wi-Fi calling while roaming, roaming charges will apply.

https://www.koodomobile.com/en/help/wifi-calling

@Flo Koodo is there a way to confirm if the text messages were sent via cellular network or via wifi calling?

Im going to flag this to a rep again to see if we can get some more info and possibly a better resolution.

Layering onto this issue with my 2 Esims. I have 2 Esims. One from Verison and one from Koodo on the same phone. I am continually getting charged hundreds of dollars in overages due with Roaming, wifi and data off on the Canadian sim. Why is that? Why does Koodo think that I am roaming?

The problem stems from being near the US border. Koodo will ping to a US tower while still on the Canadian side. Given that 85% of Canadians reside within 100 miles of a US border this must be a frequent problem. The only way to change that is to remove Koodo from Automatically connecting, which I cannot change on my iphone 14. There are many items that need to be switched off in order for charges to not be put through. Some include wifi calling, data, and roaming. Nowhere does it explicitly state on the site that you need to do this in order to avoid charges. This needs to be spelled out somewhere. It makes operational sense to post this information so that customers are not spending hours calling and trouble shooting in or switching plans just so that they can resolve this issue. This issue has not been resolved for me still. It should not be so difficult to acknowledge that this happens and provide preventative measures to avoid the issue and the customer should not be liable for items that are clearly not a “customer” issue. Blaming the customer when you did not provide adequate information is not a way to retain your loyal customers. Having customers wait for a “callback” and then get repeatedly hung up because a Koodo rep cannot resolve the issue is not a way to retain customers. Provide adequate training to reps and give them resources to resolve issues. Do not transfer to technical support where the phone rings and no one picks up.