So, you bought a phone from Koodo?
Did you return it as well when you switch back?
No, the phone(s) - both mine and my daughters’ are owned (purchased through telus who was our original provider). We both went to a telus store as our phones were at the end of their two year program, decided to buy the new phones and then set up our plan - advised at telus store that Koodoo would be a slightly better rate for our provider and therefore we signed up. The day after we both decided that the phone model we had decided on was not really feeling like the best choice and since you can exchange the phones within that first couple of weeks of owning them, we went back to telus and upgraded the phones AND opted to go back to telus (we were at a different telus store and they suggested we move back to telus provider as all our hole services are also with telus and there was a bundle offer that they could give us). So, 1 day with Koodoo and then we switched back to Telus. A week later (approx) I received email from Koodoo saying owed $200+ for my service - which I didn’t have or use. I cannot find how I can have this fee cancelled due to the above and the amount is now being moved to collections.
Appreciate any insights/help.
thank you
No, the phone(s) - both mine and my daughters’ are owned (purchased through telus who was our original provider). We both went to a telus store as our phones were at the end of their two year program, decided to buy the new phones and then set up our plan - advised at telus store that Koodoo would be a slightly better rate for our provider and therefore we signed up. The day after we both decided that the phone model we had decided on was not really feeling like the best choice and since you can exchange the phones within that first couple of weeks of owning them, we went back to telus and upgraded the phones AND opted to go back to telus (we were at a different telus store and they suggested we move back to telus provider as all our hole services are also with telus and there was a bundle offer that they could give us). So, 1 day with Koodoo and then we switched back to Telus. A week later (approx) I received email from Koodoo saying owed $200+ for my service - which I didn’t have or use. I cannot find how I can have this fee cancelled due to the above and the amount is now being moved to collections.
Appreciate any insights/help.
thank you
How long has it been that you switched back to Telus? Can you provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.