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Question

Charged 14$ for easy roam while in Canada nowhere near the USA border

  • August 21, 2023
  • 1 reply
  • 73 views

Hello, 

While hiking in Port Moody, BC I was randomly charged $14 for easy roam and have no idea why (wasn’t close to the USA border). Does anyone have a number available or a contact to dispute the charges and have them removed?

 

Cheers

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1 reply

Dinh
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  • Mobile Master
  • August 21, 2023

Port Moody is indeed far away from US border. Did the roaming fee show up on your bill yet?  Could you download the PDF bill and check the page 3 and 4 of it to see if that was the roaming fee or something else?

And of course, Koodo will have to remove the fee if it was wrong.