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Question

Charged 14$ for easy roam while in Canada nowhere near the USA border

  • 21 August 2023
  • 1 reply
  • 36 views

Hello, 

While hiking in Port Moody, BC I was randomly charged $14 for easy roam and have no idea why (wasn’t close to the USA border). Does anyone have a number available or a contact to dispute the charges and have them removed?

 

Cheers


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1 reply

Userlevel 7
Badge +4

Port Moody is indeed far away from US border. Did the roaming fee show up on your bill yet?  Could you download the PDF bill and check the page 3 and 4 of it to see if that was the roaming fee or something else?

And of course, Koodo will have to remove the fee if it was wrong.