Managing your Services

I selected as free perk the option of local calls to USA, however I have been charge for those calls as “Easy Roam”. Your support is appreciated

I need to transfer my Koodo number to my new bell account. Per Bell I need Koodo to unlock my Koodo number for this to be complete, however I canceled my koodo account yesterday and change SIM’s yesterday, so my old number is basically deactivated and Koodo new calling service makes it impossible to talk to a rep. Can I please schedule a call back to my Temporary Bell number?

Hi, I made an interional call to cancel a subscription I had in the UK but got put on hold for 93 minutes, Not only did I not manage to get through on hold but I was just looking at my Koodo account and saw an unbilled fee for $180+ I need help because I don’t think I should pay this and I can’t afford to,  When I bought my contract the sales representative was very clear to me that I would have a spending limit on my account to avoid any additional fees on my monthly bill. I was happy with this because I wanted to avoid any small print items that wasn’t made clear to me when entering the contract. Not only this but there was no warning of this when making the international call so I thought that since it let me there would be no additional charge.  I’d like to know what possibble solutions there are to this problem. I am happy to pay for the international call add on and get my call back dated to that rate which seems like a fair solution to the p

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

How do I get my bill adjusted 3/4 of us have been charged the activation fee when we were told that it was waived.

Bonjour,  je vous écris pour avoir une solution pour mon Cellulaire qui est verrouillé avec la Compagnie Koodo.Merci!

If I still have 2 months of tab bonus to 'pay' and I want to move to another phone company, how do I pay the tab bonus off? I have already paid off the tab

Is it possible to pay in cash for 6 months in advance of a monthly charge for a phone plan?

please have someone contact  

Recently | damaged my SIM Card and purchased a new one and was surprised to discover that I couldn’t log into my Koodo Prepaid Self Serve with the password I am 100% sure I set for this particular account.Also, when attempting to change my password and following through with the copying over the 6 digit code sent to my phone , I complete all the input fields correctly and receive the error message stating “We cannot process your request at this time”. I only wish to change over my account to the new SIM Card I bought as I have been having intermittent problems with my current SIM due to a minor oversight on my part. I have the new card ready to go as soon as this login/change password issue can be resolved. Any help would be greatly appreciated!Regards,Chris

I want to change one of my phone plans to sms and call only, but the cheapest option that i can change to has internet and it costs 45$! Even more than what i pay now. Is there a plan that has only sms and calls and costs only 20-25$?

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?

Hi, I need more data for this month as I’m travelling, but I have some issues with Koodo at the moment  Firstly, I was told when I signed up that I got free rollover data, I have never hit my data limit before so I should have plenty of rollover data but I can’t see it anywhere in my account? My partner who signed up at the same time with the same person in store has rollover data so where is mine?i also got a text saying I could add 18GB of data for $3 extra dollars a month but when I tried this I got an error message saying my account has changed which I never did? Please help:)  

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer 

I was charged $28 for two days use of easy roam even though my phone has roaming disabled.  Further to this, I got a text from koodoo a couple of months ago alerting me to a change made on my account that allowed extra charges to be incurred.  I did not make or authorize that change. I am the sole user of this account.  I’ve finally worked out today where I needed to go to change that setting back (I’d looked when I first got the notification but couldn’t find it) so you can no longer charge me for easy roam but I’m extremely disappointed it was turned on without my authority in the first place. Reviewing previous responses in this forum, it looks like you’re charging me $28 for text messages. Please advise the cost of actually sending these texts without easy roam which I didn’t sign up for. How can someone even send text messages when data roaming is turned off??? 

Hey all! Yesterday I ordered a new phone, and the phone I chose came with a $375 bill credit ($25 over 15 months). I had to select a new plan as well and chose the $65 5G plan. Today when I logged in, there is a banner saying I can switch to the same plan for $60. Obviously I would love to pay $5 less for the same plan, but I’m worried I’d lose my bill credit. But it did seem that the bill credit was a perk of the new phone, not the plan. Anyone know if the bill credit will be lost if i change my plan (either now or in the future)? 

I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that? 

On my account, it show $0 balance.And i have data plan only. so how can i set up the call back function?I can not receive phone call on my number. Thank you.

I just signed up for this plan as a snowbird.  I have a 5G phone and most carriers in the US are 5G.  As this plan is 4G, will that cause me any problems with calling or texting while in the USA?

I'm traveling in Brazil for a while, and as far as I know, Koodo doesn't charge for international incoming SMS, such as SMS coming from Canada. I made sure to disable data and roaming, but I am still being charged daily fees for international roaming, each time I get an SMS.

So I was signed up for pre-authorized payments from my bank account. Over the past few months, these payments came out at totally random times of the month. One was June 30th, the next was August 2nd, and then the third was August 30th. There's is no way of knowing when these payments will come out, and because I had two come out in August I ended up not having enough money in my account, and therefore the payment bounced. This landed me with a $40 NSF fee from my bank, and a late fee from Koodo. I scheduled a callback so I could ask why these payments come out so randomly, and also ask if Koodo was going to charge me their own NSF fee. The first callback I scheduled just never happened. No one called me, and there's no other way to get ahold of someone. So I scheduled another callback, and this time got ahold of a rep. This rep told me that the system just randomly chooses when to take payments. I asked him how that's fair to customers, and how they were supposed to p

I’m posting a screenshot of a message that pops up every time I hit billing details for my account. I got a text telling me my bill is ready to go (my first bill) but can’t access my bill details. Weird thing is I also have my mothers account attached to my self serve before I even got my account. (That’s a whole other weird issue I’m having) but I can see the billing details for her account but when I try to load my account bill this is the message I get. (See photo) does anyone know what this means. Is it an issue on my end?   

I bought 4 lines with the plan “$39 20GB UL Can Min SFD (4G Speed) Price per month: $39.00”and one of the sims I recived in the mail doesn’t actually work it is “8912230000552111643” is it possible to have a random number assigned to this sim or do I need to go into a store to get the line that should already be active to actually work?

I have 8gb in my phone settings it says I've only used 4.3 gb and it sends me a text that I used it all? I paid my phone bill now it should reset right? I need my data for my roadtrip and navigation.