Koodo Community
Question

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

  • 20 September 2023
  • 2 replies
  • 96 views

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?


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2 replies

Userlevel 4

Is your phone working?  Prepaid users including me get this message every month until Koodo processes the top-up, however the phone continues to work.

@RussKoodoo it looks like it has processed now. I was trying to refill my data booster online but couldn’t because it was disabled, although my phone may have been working otherwise so just bad timing for the top-up. Thanks for the reply.