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Hello,

I made some phone calls while in the UK to my insurance company in Canada and received some significant charges that I thought were covered under easy roam

Is any able to let me know why ?

Thanks

Easyroam didn’t cover the call to 1800 number unfortunately.

In their link of easyroam https://www.koodomobile.com/en/easyroam it said: “ Easy Roam does not cover calling North American Toll Free Exchanges (1-800, 844, 855, 866, 877, and 888) from outside of North America. These numbers are charged the roaming pay-per-use overage rate.” 

Looks like you dialed an international toll free number which aren’t included in easy roam:

 

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