I selected as free perk the option of local calls to USA, however I have been charge for those calls as “Easy Roam”.
Your support is appreciated
Answer
Long Distance charges for local calls to US with Perk
Best answer by Mayumi
I have a post plan 10GB and I made 3 calls to US from home in Toronto.
So, you have a $39 plan. It doesn't include International long distance calls.
This topic has been closed for replies.
+4What plan do you have?
Did you make calls while you are in Canada or you were in USA?
+4I have a post plan 10GB and I made 3 calls to US from home in Toronto.
So, you have a $39 plan. It doesn't include International long distance calls.
+4If you've been charged for easy roam, that has nothing to do with long distance. It means your phone connected to a US tower. If you were in Canada at the time koodo will credit you for the charges, but you'll need to talk to them directly, either by setting up a callback or via Facebook Messenger.
If you manually search for networks on your phone and select Koodo that should prevent it from connecting to American networks, but you'd need to do so again every time your phone is restarted.
+4Click Koodo assist to set up a call back.
But, you made long-distance calls without perk or add-on. So the charges are legit. A rep might be help you, but it not guaranteed...
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.