Managing your Services

I am a traveller and I don't have a Canadian bank account. How do I pay my bill online? And why Koodo doesn’t offer in-store payment? So stores are just for selling products?

I am very interested in getting Koodo internet as I have been a mobile customer for a long time and am happy with the service.  I would like to know if there is a monthly rental fee for the equipment over and above the monthly subscription fee and how much that additional fee is ?  Also does the signal come in on the existing phone line or is it received like the signal on the phone.  I’m asking about the signal as I will be moving to a basement apartment. 

I would like to switch to a cheaper plan but Self Serve only offers me the same or more expensive options.My husband is also a Koodo customer and was offered a plan that I would also like. It was $35 for 30 GB of 4G data per month. I currently pay $60 for 60 GB of 5G data. How can I get the sane offer he received?

When I go onto the self serve page to pay for my bill I get a page that says error try again later. Ive tried logging on and using other devices but I get the same thing each time. This has been ongoing for a week now. Is anyone else having this isssue?

I’ve been trying to access my self service but it keeps giving me the image of the melted Ice cream cone with the message “This service is unavailable right now. Please refresh or try again in an hour.” Been trying for days and it keeps giving me the same message. I can access everything else EXCEPT my self serve. Anyone know why it’s doing this??  

Ive been trying to change my Perks all day through Self Serve and keep getting an error saying to try again in an hour..but its been all dayIt looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chatTransaction ID here: U1705982757801I90763

HIThe phone plugged into the hub has an answering machine on it and she can see it as well as hear messages being left.The hub answers before her machine can.How can I change the hub to answer after 60 seconds?  I want the hub as a backup but need time to answer the phone.

Hi! I want to open an account for my boyfriend because he doesn’t have a credit card. Is there a way I can open the account and put it under his name? Because if he calls people, I don’t want my name to be showing on the other people’s phone. Thanks! 😊

I got long distance charge after I cancelled Koodo, I was with Fido and I had Long distance plan with them as well, however, Koodo still charge me for that. I try to calling Koodo but the  customer services couldn’t connect me to a rep, I look everywhere I can’t seem get a help from Koodo.

if I remove my sim card and use a US one while travelling there, I won't incur any charges with Koodo, will I?

Going through the set up process to try the internet service; its found the building but doesnt recognize theres a Unit A and Unit B.

I have canceled my koodo service in November and i have not got my cheque for credit 

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Subject:Message:Hello Koodo Community,I am reaching out for help regarding some issues I've encountered with my Koodo account. I've experienced difficulties that have not only caused inconvenience but also impacted my financial standing. Below is a summary of my situation: Account Issue: In late 2023, after initially leaving Koodo, I was approached with an offer to return, which I accepted. However, the promised SIM card and services were never delivered, despite multiple follow-ups. Billing Concern: Recently, I received a bill for services I never received, which has led to an unexpected charge on my account and adversely affected my credit score. Customer Service: I have tried to resolve these issues through customer service without success. My calls have either gone unanswered, or I've received incomplete information. I am seeking guidance on how to best address these concerns. Specifically, I need assistance with:Getting the incorrect charges removed from my account. Correcting

Hi i have a question if i do FaceTime call , does it show in the app who i called or the number?or how much time i was on a FaceTime call or not . i want to know what are the privacy terms of FaceTime usage in koodo app.

Hi, Does this include both Landline and mobile?    Are there number or area codes that not included?

My plan says this:100 GB of Shock-Free™ data roaming at 5G speeds and unlimited calling & texting within US and Canada Canada-US roaming with data, talk and textsMy question is. When I am in the states do I have to turn roaming on my phone on to make this work? Or will my data just work with roaming off while I'm down there?Thanks

Hello, I’m new internet subscription started today, installing the modem and getting online went smoothly, however I’m only getting less than half of the 1GB  ( around 400Mbps give or take ). My old service was faster than this and I only paid for 500mb with them.

I put my phone on seasonal hold in November and it turns out that the billing never stopped. There is no activity on my account because I replaced the sim card when I got here. I have been out of the country since November 7th.I got help with putting my account on seasonal hold by someone in the forum because Koodo had no means available to put an account on seasonal hold using the account management software options.How do I get these charges removed from my account?Thanks 

I live in Canada and I text and call the US daily, my bill has a line item called UL Long Distance Minutes (U.S.) $15.00.We’re about to travel to the US for 2 weeks - does this UL Long Distance Minutes (U.S.) $15.00 cover US calling while I’m in the US? And how does texting and data work when in the US?Wondering what my plan is actually covering when going to the US, does Easy Roam just take over regardless of one’s phone plan?

Hi all.I got the “something went wrong” error whenever I try to use my Visa card as my payment method.Note: I lost my Visa card I was using before and this card is a replacement cardAny ideas?

Hello,  I called customer care a few minutes ago, requesting to stop services on the 2 numbers tagged to my account, however, it looks like she has cancelled the service to my number as well!  This is ridiculous, can you please help me rectify this??????My name is Gauthami Srinivas, and my phone number is *** *** **35, I can't even call customer care as my number is out of service.  I wanted to cancel the below numbers - *** *** **35  & *** *** **92 And the agent has cancelled service on my number which is *** *** **35 Please do something! Please call me at *** *** **35, this is an alternate number where you can reach out to me!

I just signed up for the $20 off a $65 plan, making it $45 plus tax. The wording is frustrating me to the point I don’t know if the $45 will now be my fixed price, or it only lasts for a couple months then bumps up to $65. If it is not ongoing I will cancel. Any clarification would help.  Thank you. Koodo Internet     *Unlimited Internet Usage $65.0   *Includes Boost Wi-Fi 6 Router (rental) $0.00   *Includes Modem (rental) $0.00   *Includes Modem - Self-Install Kit (rental) $0.00   *Mobile & Home - $20 Off Koodo Internet (Ongoing)    -$20.00 Total Internet Regular Price (after all promotions expire)  $65.0   Total Internet Promotional Price (when all promotions effective)  $45.00   Total Monthly Regular Price (after all promotions expire) $65.0   Total Monthly Promotional Price (when all promotions effective) $45.00

Every time I sign in  I only get “This service is unavailable right now. Please refresh or try again in an hourI used 3 different computers and my phone and got the same message. I been trying for 8 days.I set up a call back for today January 23 at 7pm and nobody call meWhat going on with koodo service?

I was charged 3 times in the month of October for the exact same bill. I only noticed this now because I checked billing history. Does anyone have a clue why this may have happened??