Managing your Services

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation 

Hey everyone! I have a data block on my phone. I’m paying for it each month and I want to remove it, but it’s not showing up in my add-ons. Do I need to call in to do it, or is there another work around the add-on glitch?Sincere thanks,Dre

I  have moved to Australia and need to close my Koodo account. 

I temporary removed my SIM card while traveling, but now when I put it back it still says No SIM. Another SIM card works fine with my phone, Samsung S20 FE 5G. Do I need a SIM card replacement? How do I get one?

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern. 

So I recently bought an iPhone 13 at Walmart the other day because they had a promo going on and decided to go with Koodo’s $55 plan which was a $10 off for 15 months promo and has 15gb worth of data, and $0 upfront but an additional $30 for the iPhone itself on top of the plan. Would paying off my remaining tab balance of $690 (23 months) affect the $10 off promo for 15 months or would it still be $55-$10?

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

how can I unlock a koodoo phone tried online but not working

Can I use Pay per use in Cuba with a Prepaid account and if so how does it work.? Thank you. 

I got a charge on my account and I have no idea what it is 

I have a ulefone note 6 and i put the sim in and it is not detecting it. Does koodo work on this phone?

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa.  It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash.  I can’t quite figure out why it is not being accepted.  Any insight would be appreciated.   

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.  8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance  and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!  I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12.3-5 days within same province seems right but 12 with no service.  Any thoughts on how to address with Koodo? I feel that there should be a grace period.  Thanks in advance!

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

if my bill is in collections can i still pay it on the website?

I was online and filled out a loan application.  The guy said he would call me back about some details. My friends phone number showed up, when I answered it was the loan guy. Okay so how? I hadn't spoke to her for a while and how did this so called loan guy get her number? Answer seems obvious my phone is compromised. I've changed all my banking stuff etc. Today I go into the koodo store and 3 sentences in the girl says oh your phone is fine. Hackers can't do that. Your friend is playing games?? My anger made me leave. Doesn't help me though. I'm still stuck with my hacked phone. What can I do to clean this phone or can it be done? 

Im frustrated because i changed my plan midway through my bill cycle and i understand the prorated amounts, but I do not understand being charged a full month's rate ON TOP of the prorated charge. For example my plan was $60 for 15gigs/ mnth and i changed it to $55 for 15gigs/ mnth. How then am i being charged $30 plus $55 for one month? The date range for both rates is dec. 8- jan. 7. Thats a total of $85 for that time period. Ive tried to make sense of it, it makes absolutely none to me. I was only halfway through my data usage when i switched plans and was granted almost the same amount until my next cycle begins. So they are providing me almost identical service, which should be $5 less, but instead im paying $25 more. It is not my first bill! This is crazy to me can anyone help before i call them with my frustrations? Thank you

I ordered an iPhone 13 mini online 2 weeks ago and it hasn’t been shipped yet but I’ve been billed I’m looking to cancel it and go to my local Koodo and get an iPhone 12 .. how do I cancel my online order ?

Hello Koodo community,  I have been with koodo for a long time, this account was originally used by my dad Douglas, but when I got older he gave me his phone and I have been paying/using for it ever since but have not been able to change the information of the account over from him to me.So when I purchased a new phone online from koodo, it said that they have to review the order before they send it out and they they need additional information before they can ship it. I am unable to access the email address that the account is under as my 65 year old father is awful with passwords and there is no possible way to get in it (we have spent all day trying). So my question is, will the required additional information needed be sent/have to be given through the email or will they call me? and if it is sent to the email, is there anyway to change the email address it will be sent to? 

Hi,Taken a koodo connection on 1-Dec-2021, plan of 40$.As billing cycle is from 7th, I received a bill on 8th Dec-2021, of 57.01$, which contain prorated bill of 11$ for 1-Dec to 7-Dec. I paid this bill of 57.01$ on 18-Dec-2021. And ported number to another carrier.Ideally I should receive some refund as full month service was not utilized. However, I received another bill of 28$ , with due date 2-Jan-2022.Can someone pls guide how to get this resolved?Is there any helpdesk number ?Regards,Nikhil

Hi,  I suspect this is a scam but thought,I got an email that if fake - is quite good. Hey <lists both my wife and myself > Your Koodo account is scheduled for disconnection on December 26, 2021. Your current balance is $173.19, with $146.20 past due. If you can’t pay before December 26, 2021, you can request a payment extension below. Then below that text are two options/links   Make a Payment I need a payment extension   Checked my account - it is paid automatically monthly and is fine. I used to have a prepaid account - and would be shocked if that is somehow still active. The TITLE of the email is:   < Myname> And <MyWifes Name> , want to avoid Koodo disconnection?   I checked the email address by starting but not sending a reply and the email address is: paymybill@koodo.com Does this appear to be a scam? I have gotten a few these the past few  months … and the outstanding balance keeps increasing.. so they’re good at it if it i

I would like to have my phone put on vacation models as I am currently out of country 

Just purchased my phone and it is showing 3G network.  It’s supposed to be 5g.