Managing your Services

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I will be travelling abroad for more than a month. I’m using a prepaid plan right now. When I go to the self-serve website, I don’t see any option to set up a seasonal hold plan. How can I do this? Thank you!

I purchased easy roam but my flight was cancelled and I will no longer need it. Will I still be charged if I don’t use it or is there a way to cancel it somehow? 

I recently bought two Blink cameras to monitor an elderly relative. I can access the cameras on my phone while I’m at her location, but anywhere else I get a network failure message. Blink suggests it could be a security setting issue on my phone, or a data limit problem.  Can anyone help? Thanks. 

How much data is included in the $40 7-day Easy Roam Pass when traveling to the US?

I refered a friend and got credit for only one month.  I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others.My understanding is we can refer a maximum of 3 people.  Since I am no longer receiving credits from this friend anymore.  Is there anyway I can switch out the inactive friend and replace it with a new friend?

Hi all, if I purchase the 30 day Europe easy roam, can I use it from more than one of the European countries listed if in Europe for consecutive days? For example, a.21 day road trip from Croatia to Slovenia - would the 30 day easy roam work in both countries. Thanks for your advice!

Hi, I’ve joined home internet yesterday with a representative of Telus, he said it is prorated, a modem will be delivered in like 5 business day.  But full amount of monthly fee has already been charged at time of joining.  what is happening? 

My husband and I would like to switch to Koodo prepaid plans. I’m wondering if I would be able to set them up together or at least set up mine and add his as a second line.My goal is to have one bill with both of our names on it. Is this possible?

I think it may overlap with the active period of my old internet. My old internet provider used the the Rogers network if that helps!

I am going to the United States and would like to use my phone there but I’m not sure how to add a data plan so that i can text and call and use social media. Anyone know how to add to my data plan?

Hi Koodo Community,I’m currently paying my Koodo bills in advance and have set up auto-pay for convenience. I’ve been receiving the auto-pay discount, but I’m wondering if this discount still applies when I pay my bills ahead of time.Has anyone here experienced this? Do you still get the auto-pay discount when paying bills in advance, or does it no longer apply?I’d really appreciate your help!Thank you!

Hello! I’ll be travelling to the US soon for 8 days. What is a better option - easy roam or the easy roam travel pass? Thanks!

Traveling to Europe in the next few weeks, and need to understand if the Easy Roam Travel Pass includes data usage in the bundled price.  Verbiage on the info page says “Access your monthly rate plan, including unlimited talk and text”. Does “access your monthly rate plan” cover the data portion of the account?Thanks

I got a call from 519-325-2229 about a promotion that was  30% of my bill for seemingly no reason. They asked for an email address and what they sent me was a passwors reset where they wanted me to change my password to something specific. Whole thing felt really wrong and I hung up. I did not change my password.Would anyone from koodo actually ask me to change ny password like that? I am guessing no but the Koodo assistantance AI also said sometimes emails are sent out. Was this guy a scam? Would koodo ever have a promotion that requires me to change my password?

Hi. I had set up auto-pay with Plaid (withdrawing from bank account) but haven’t seen a discount for the past two bills.Does this mean that my current plan is not eligible on discount?Thanks.

My partner and I both have mobile phone service with Koodo. Both of our numbers show on the same bill. Now that we are planning on going our separate ways, we would like to have separate bills for our phones. We would like to keep the same phone numbers, and the same plans. How can we do this? TIA 

Is it possible to turn off the US roaming email and text notifications when you have a Can-US plan? I live about 4 km from the border so it jumps to a US tower regularly.

Does the International Easy Roam include data? If not, how can I add data for travelling in Europe?Thanks. 

Hello, Koodo officers. I would leave Canada and do not plan to come back. Would you mind to help me cancel all my plan and number? The self service do not have options to achieve them.

My most recent preauthorized payment was declined because I lost my Visa card and obtained a new one with a new number. I have updated my credit card info on my Koodo account.The notifying email says I “still need to make a payment in order to avoid late payment charges.”I can see no option as a monthly customer to make a single payment.Will Koodo automatically try again to collect the payment before the due date?If not, what am I supposed to do?

What is a perpectly mean of tab?

Hi! I am planning to change from Freedom to Koodo. However, I want to retain my current number. Does Koodo charge you for that? Thanks in advance.

I have a US roaming and talk booster add on but I tried last night in Oregon and neither is working. They have worked on previous trips. I can't find any way to contact Koodo directly beyond their ai chat which wasn't helpful. Any suggestions on how to contact them while down here?

Hi, the canadian government sent me a letter for a senior’s discount for my internet but I wanted to remain with unlimited data seeing I watch my shows on Prime with internet. The plans they shared have limited data. Can someone help me please! Thanks