Managing your Services

Hello, I requested two call backs and haven’t received any calls at all. I want to port over my number from fido to koodo. The fido account is still active however i currently have no esim as i deleted it by accident. So now whenever i try to port over my number i cant reply yes because i don’t receive the message 

The Koodo Refer-a-Friend terms (https://referafriend.koodomobile.com/common/terms) state:There is no limit to the number of referral offers you can send to your friends. However, you're limited to a maximum of $150 off your bill per calendar year.How can I tell from my referral status page on whether I have more available slots to refer more friends?

Hi,I ported one of my phone out in Feb 2026 before my billing cycle date,in my March bill, they Charged me $10 pre-auth pay disc. fee, and $10 monthly credit fee.does any one has any clue? also, how can i talk to billing dept.?since my phone # already ported out, whenever i enter my #, the bot keep telling me can’t find my account.it is a dead loop.

I changed my provider to Koodo yesterday and its over 12 hours but looks like everyone trying to call me ends up getting VM or unable to connect error. can you check and make sure my number is active for incoming as well as am able to call them but they are not so..

How can I set up alert/notification via text or email when my monthly statement is ready to be viewed?

I will be travelling to the Azores at the end of March 2026, and I wanted to ensure that if I purchase a 14 day Europe travel pass, it covers the Azores Islands?  Can any one confirm this for 2026?

I am having problems with Prime video on my Stream + account.I called Prime customer service, they told me I would have to talk to some one at Koodo about it.This makes no sense, but, is it true?Is there some one I can call about issues with Prime? If so, what is the number?

Got offer from koodo for new mobile plan from this number

I am hoping someone can explain to me what exactly my tab bonus is? I am hoping to upgrade my phone and i assumed my tablet bonus is money I can use to pay out my tab, which is well below that negative balance it shows. But when I go online to upgrade it says ill need to pay the tab bonus + the tab balance.Im sure its just me that's not understanding, can anyone enlighten me?! 

Does anyone know what a Busuu Subscription is?

How do I find a summary of the total bill charges for 2025? I need this for annual tax expenses… 

Hello, a few days ago before the end of my first month cycle with Koodo prepaid, I had callback agent help me set up to change to the 360 day plan at the end of my current cycle which is today Feb 12.I just logged into self serve and it says my account is suspended. My available funds is $0 but I thought it would automatically charge my credit card on file since I have automatic top-ups enabled. I assume I need to manually add the funds and my account would return to active/un-suspended? I just don't want to be double charged in case maybe there's a delay in the automatic charge?

We will be biking across Europe and may be in one country while phoning a different country for hotel reservations.  Will the Europe Travel Pass work to do this?  Koodo lists multiple ‘destinations’ in Europe, but I’m unsure if your calls must be within the same country, or if they can be from one country to another.  Thanks for sharing your experience! 

i have Stream+ Premiumi’m in Ontario - is Telus TV+ supported here?i search for Telus app on Firetv - find it & clicktakes me somewhere else, not the Telus TV+ app! 

Hi.  We are travelling to Europe for 33 days starting in mid April. Can we activate the 3 day international free travel perk and then purchase the 30 day international travel pass to get 33 days of coverage? Has anyone done this. I’ve seen both yes and no to this question.  Thanks for your help. 

Elderly mother in law accidentally paid her Koodo account that is set up for auto pay. What happened in a case like this? We don’t need a refund, just carry it over to next month.

I signed up for a Mexico Travel Pass $60 7days. I received a confirmation email from Koodo for this plan. However I have also received a text from Koodo informing me I will be charged for $18 a day Easy Roam when I arrived in Mexico. Has anyone else had this problem? How do I make sure I am not over charged.

I have Koodo number but currently I’m abroad, is there any way I can call back to my Canadian fellows from Kazakhstan?

The stream+ package from Koodo does not include any of the sports channels that are offered by Telus. Is it possible for a Koodo customer to get the Telus channels? More specifically, I am interested in receiving the golf channel, TSN, and Sportsnet. 

I'm traveling to Hawaii and I currently have a canada US roaming package  is Hawaii included in this package?

Hello, I was wondering if Puerto Rico and the USVI are considered part of the United States under the Canada-US-Mexico plan, which was offered during black Friday and Boxing Day? Thanks!

With this plan, do you turn data roaming on when you’re in Mexico or the US? 

I have a Samsung A55 5G model and I went on to change from 4G to 5G plan 2 days ago. But Since its showing LTE,  I called customer service and tried all the options. Since non of them were working, changed my sim to an e-sim but it didn't work either.They also checked the area for 5G and confirmed that 5G is very strong where I live.Today I thought of giving another try and called customer service and I received a strange answer from them. They said Koodo still provide 4G and haven't started providing 5G even though it's advertised and sold. I really don't believe that.I think other users can see 5G instead of LTE at the top of the screen along with the increased speed as well.Can anyone help me to solve this issue

Can I add AppleTv to my Stream+ subscription instead of Disney?

Can I use koodoo just for the phone plan, like paying monthly to get the phone, and another provider like Rogers for the data plan.