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Managing your Services

The place to ask all of your Koodo related questions

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chaerusNew Member

asked in Billing & Payments

Is there a way to pay an amount of my bill from my credit card

Hello, I have preauthorized payments set up for my credit card but I was wondering if it was possible to pay like $100 at a time (like over pay the bill to have negative credit)

Jenni LeeBeginner

I am wondering if i would be able to get text transcripts from Koodo ?

221

6 months ago

SODMember

asked in Plans & Add-ons

Verifying roaming

I'd like to know how to make sûre I am not roaming while using airalo eSIM card. In the process to turn on the eSIM card it tells me to turn on the roaming and make sure the roaming with my main physical SIM card is off, which I did, but I'd like to know if there is a way to check live with koodo that I'm not roaming.

613

6 months ago

Leo1Beginner

asked in Self Serve

Calling to Mexico from Canada

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????

AdeolaMember

Hi everyone. I got a new sim today and I haven't given anyone my number. I've gotten 2 calls from debt collectors on a space of 2 hours. They're mentioning a name I don't know. How do i stop this from happening? Or do I just change my number?

902

6 months ago

AntaaaBeginner

posted in Billing & Payments

mon telephone ne detecte plus le reseau

Hello j’espère que vous allez bien So … mon compte avait été suspendu pour un paiement en retard après avoir effectué le paiement on a réactivé mon compte mais toujours pas de réseau .J’ai éteint et rallumé mon téléphone à plusieurs reprises mais rien.sachant que je ne suis en vacances au Sénégal je n’ai plus accès à mes données mobiles donc pas d'internet dehors.what can I do🥲

472

6 months ago

TaenyunBeginner

asked in Plans & Add-ons

Seasonal Hold Plan

Can anyone please tell me how to remove my seasonal hold plan?My current mobile plan has been replaced by a seasonal hold plan, and I want to return to my previous mobile plan. However, I cannot find a way to switch back to the original plan. They only suggest more expensive mobile plans, and I don’t want to spend too much.I also tried to schedule a callback, but since my mobile plan is on hold, I cannot do it.I really don’t know how to solve this issue. Please help me get back to my original mobile plan.Thank you!

1911

6 months ago

Joshmo36Beginner

asked in Other

No texts received once returning to Canada

I left Canada for four months and removed my Koodo Sim during that time. I continued to pay my phone bill, but when I returned, I received no texts or voicemail from the time I was gone. I know people had sent e messages, but they did not arrive.Are those messages gone forever, or is there a way to retrieve them? If I remove my sim card, does that mean that any texts sent to me in that time disappear?Thanks

432

6 months ago

Tmo1975Beginner

asked in Plans & Add-ons

Stream Plus and Netflix Issue

Hello,I signed up for Stream Plus and I already had an existing Netflix Account. I followed the link to activate it and I got in (although I found it odd that all of my watch history was gone, not as it was promised to be the same). Long story short - I am still being billed for Netflix even though I am paying for the Stream Plus though Koodo. I called Netflix and they refunded me but they told me to contact Koodo to make sure it’s linked and doesn’t happen again. Calling Koodo is not a fun task so I thought I would ask here first.

1281

6 months ago

DustyiimeCoach

asked in Other

my phone is telling me. it is connected to lots of cell phones

This is the description of what. The AI is saying The given information appears to be a log or output related to the physical channel configuration of an LTE network connection. Here are the key points:It shows details of multiple component carriers (CCs) or cells that the device is connected to.The primary serving cell has a downlink bandwidth of 5 MHz and uplink bandwidth of 5 MHz on Band 13 (753.5 MHz downlink frequency).There are three secondary serving cells:20 MHz downlink, 14 MHz uplink on Band 2 (1955 MHz downlink frequency)20 MHz downlink, 14 MHz uplink on Band 7 (2630 MHz downlink frequency)20 MHz downlink, 10 MHz uplink on Band 66 (2180.04 MHz downlink/uplink frequency) for 5G NR Then I asked if it was normal No, the provided LTE physical channel configuration details do not seem normal or typical. Here are a few reasons why:It shows an extremely high number of component carriers (4 CCs) being aggregated, which is uncommon even for LTE-Advanced Pro networks. Most devi

543

6 months ago

EverlastingBeginner

asked in Plans & Add-ons

do i need roaming in the US?

I want to visit the us next month and j was wondering if i needed to buy roaming data or if my normal plan would work there anyway?

1583

6 months ago

GreenOOConnector

asked in Plans & Add-ons

Stream+ Bundle

Hi,I have Stream+ on my account for over a year, which has always included Apple TV+. I recently was asked to log into Apple TV+ again, and when I did, my account no longer had paid access and I was being offered a free trial. I checked my Koodo account and mobile services, and Stream+ is still listed and Apple TV+ is still listed under that package, and the package cost has not changed from the original amount. Can someone explain what is going on? Thanks, Green

1298

6 months ago

bharatrpOrganizer

asked in Plans & Add-ons

Forced to pick a phone while changing plan

When I login into Koodo → Shop → Plans, All the plans it shows is forcing me to buy a phone. I don't see any plans with the option to Bring my own phone. Also last month by plan amount changed from $45 to $49 and after that I am not able to switch plans without buying a phone. Is this normal?

1341

6 months ago

ZePoulpeNew Member

asked in Other

Is it possible to reactivate a cancelled account?

Hi!I briefly switched to another provider only to find out that I clearly prefer Koodo. Is there any way of reactivating my cancelled koodo account so that I can choose a plan and switch back? Thank you!

3282

6 months ago

JuliasequeiraBeginner

asked in Other

VPN

I have had Koodoo internet for my home for almost two years with no issues for my job I use a Cisco VPN daily. I have never had an issue connecting. The other night I noticed our wifi dropped once it came back on my VPN would not connect anymore. I have tired everything restarting, shutting down my computer. Restarting the router multiple times. I factory re set the modem. The internet is working fine on my phone and boyfriends work computer but no matter what I do ever since the outage my VPN will not connect. I keep getting the error message Internet connectivity. My IT guys are saying it’s the internet but I called Koodo and they say the internet is fine. I have been going back and forth all day. I had to bring my computer to my parents house and once on their wifi my VPN worked again. Please help how to i connect to my VPN at home again ?

1521

6 months ago

meech17Beginner

asked in Billing & Payments

access to all past payments

i want to access and view all of my past bills and payments. i can only find up to 18months ago via the pdf past bills feature. any help is appreciated

722

7 months ago

MercyAbimBeginner

asked in Billing & Payments

Generating a bill with updated address

Hello, I just moved into Canada and I stated a temporary address on my account. I have changed address now and I am desirous of downloading a new bill showing my new address. How do I achieve this please?

412

7 months ago

WhatTheBeginner

asked in Other

Emergency Calls Only / Phone Not Registered on Replacement Phone

So, I just got my upgrade phone, put the new SIM in and it says “Emergency Calls Only” and “your phone isn’t registered”, even though Koodo sent it to me. Now I’m without cell service. How can I fix this????

1151

7 months ago

janesaawBeginner

asked in Billing & Payments

Closing account

Recently had an old account settled and closed. Received my release letter today and provided to Koodo. She said it will take 3-6 months to fully close and then it will still show on my credit for 7 years I assume as a closed account???? Is this true??

1561

7 months ago

fschigorConnector

asked in Billing & Payments

scammed at first bill

first bill supposed to be 100 dollars and came 248. now its already 380 with late fees. what is koodoo?telecommunications scam with NO CUSTOMER SUPPORT

1188

7 months ago

ThaninCoach

asked in Billing & Payments

Unable to pay bill on Selfserve

I’m outside the country and have tried to pay my bill on Selfserve via credit card many times but it’s said the service unavailable like screen-shot. When the service is working ? thank you

331

7 months ago

arcticgypsy88Beginner

asked in Plans & Add-ons

Prepaid - Data Booster no longer showing

Issue: Data booster usage not showing (prepaid)I purchased a 1GB data booster on May 11. It showed under usage. I have purchased them in the past have never had an issue. I checked it they other day it showed correctly. I went to check it tonight, and it’s not even showing at all. I can see the Minutes addon, but not data.Under Data usage: it is only showing up to May 19th (today is May 21). I have no way of telling how much is left.Prior to today, it showed the followingMinutes: 100 (0 used)Data 500mb: 2mb leftData 1gb: (can’t remember how much was used but it wasn’t too much)

361

7 months ago

KaiyaBeginner

asked in Other

how can i unsubscribe while im outside of canada

I am in Japan and I closed my account through chat bot on the website.However, I am somehow still in a subscription plan and getting charged even though I am not using Koodo service.I tried to call but the only way to reach out to them is using call back which you can set up through chatbot. But you have to have Canadian phone number since chatbot only let you input Canadian phone number.So I am getting charged for nothing but there is no way for me to call and even send the email to make a request.Those are the reasons why I am writing this post here and hopefully Koodo stuff read this and solve this problem.

702

7 months ago

Scott MorrisonConnector

asked in Other

Connection to network

We currently have fibre optic connection through Bell. previously our internet connection was via cable (Roger’s owned). If we switched to Koodo internet which of the two sources would be used to make the connection? Not really interested in going back to the cable supply. Thanks

1962

7 months ago

abhisit11Beginner

asked in Billing & Payments

Combined bill for koodo Mobility and Stream+

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

771

7 months ago

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