Managing your Services

Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently. 

I keep getting error when trying to setup pre authorized payment with my credit card.An error has occurred.Oops! Something went wrong. Please try again.Can you please help me with this? 

I was paying once every 90 days to keep my prepaid number alive. I missed the payment last time and due to inactivity for over 90 days my Self-serve access and number is lost. Is there any way to get a new prepaid SIM with the same number? or to keep my old Prepaid number?

Hello. I made my final tab payment last month, but when I received my bill this month, it was still charging me a tab payment? As of last month, my tab balance was showing as $0 - so I wasn’t expecting to have to pay into that again this month. Is there a way I can get some clarification on what is happening, and if it’s a mistake, is it possible to get a refund or credit? Thanks so much!  

I was on the $35 for 5gigs since I switched over from PM awhile ago.  With taxes it was $35.20 and all of a sudden, with no notice it has gone up to $44.80. I checked my emails and texts and I’ve got absolutely nothing. Does anyone know what is going on?

I want to know what flip phones Koodo still supports - I do not want to replace my old one with a smart phone - I want to continue with a flip phone 

I set my monthly payment with mastercard. I want to cancel my pre authorized  payment  I just want pay bill by my self through bank

As I said in the subject, I moved from Ontario to Alberta and would like to change the way I get taxed.. Not sure how to do it in the self serve - billing address has been updated to Alberta address in the Self-serve. Thanks 

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

I got a text from 1(999)999-9999 saying they were returning an “overcharge” amount. Is this a legit refund, or a scam?

Hi all, Having been a customer for many years I am reminiscent of the “sensitivity” and “quirkiness” of the billing system and adding cards.  Thankfully it has been smooth and trouble free for years - knock on wood! 😁 I need to update my CC info - same card but different expiry etc.  I want to confirm the correct/best way to update the CC to minimize any issues. Should I go with BILLING → TOP UP → Manage my credit of visa debit card → Replace this credit card ? Thanks!

Hi all!I am a current customer with Koodo. My phone tab is all paid off and I am ready for a new phone. However, Koodo doesn’t offer the phone I want in the colour I want, so I would like to buy the phone from the manufacturer and bring it to Koodo. However, it seems like this option is only available to new customers? I can’t do anything with the “bring your own phone” option as an existing customer. I don’t want to have to start a new account with a new phone number! 

Good day! I registered to Koodo last Saturday. They put my name down as ****** (****** is my middle name) instead of my last name, ****** It should be *******. I can’t set up my pre authorized payments because of this. Help is appreciated!

I have a friend who was a Koodo customer for years but is no longer.  He wants to unlock his old Koodo phone but Koodo doesn’t seem to call back when requesting a call back as the number is not registered to Koodo.  The phone was purchased from Koodo.  Any way to contact them?

Just checking in to see if I can use my cellular data iPad for the koodo tablet plan.

 I have a dual sim card phone and have a Koodo sim card for regular use while in Canada.  I also purchased a Mint sim card to use while visiting my daughter in the US several times a year.  I have had to turn my Koodo CDN sim card right off in order to not be charged $15.00 per day for roaming. I had already ensured that my US sim card was marked as the default and ensured that my roaming option on my phone was turned off.   Koodo seems unable to live with that and is insistent that if I'm in the US, their Sim card will take precedence.  Any suggestions?

In error, I purchased the wrong Booster Add-on. Can I get it credited/removed so that I may purchase the correct one? I meant to purchase US Data (500MB, $20), but purchase a standard Data Booster by mistake (1GB, $30). It was just purchased minutes ago, and hasn't been used. Thanks

My tab should be 0. I was charged it this month and did call about it. I was assured it would be removed within a couple of days. I paid my bill minus that chrg but it is still showing on my account and I’m expecting to get charged interest as well. Do I need to call again? How long does it take to remove erroneous charges? Such a hassle. 

I am trying to order a new phone on the Koodo website, but I can’t change the name it is being shipped to. It only lets me change the address. Does anyone know how to change the name?

Good evening everyone. I am trying to assist my b-in-law who has a Koodo Acct and can’t remember the login/password details. He has moved internationally and would like to finalize paying what he owes Koodo and move on with an international provider. Unfortunately we cannot get a live rep callback (we are international………...and they don’t call international numbers.) Could someone please assist us by providing us options to get information so we can pay the final bill with online banking and close this chapter? Many thanks in advance and have a great day.

Can somebody please let me know why I have a government 911 charge on my bills?  This was supposed to be included in the monthly rate plan.  I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time.  What gives? 

I noticed that my bill for this month was $6 more than usual.  I logged checked the charges and the LD option of $3 for 2 phones on my account was added.  I did not request this option to be added to my account.  How do I request a refund? 

I wanted to pay a portion of my koodo phone tab but instead a request to payoff the remaining balance was sent. Usually when I pay my monthly bill through the self-serve platform, I  given an option to modify the amount of the payment bit this wasn't available for the koodo tab payment. Also, I was not given an option to enter any payment information.  As soon as I clicked on: I want to pay tab it's said my tab balance was 0. Will it be on my bill and why was I not given any options whatsoever?

Hello, I have recently moved to the UK - got a new UK plan - thus, I’d like to cancel my Koodo plan. There is no information online how to cancel my plan. Is there a generic 1-800 to call? 

2 Questions Is the new 250MB on the $15.00 plan at 3G or 4G speeds? Can I get this bonus on my existing Province Wide plan if I enrol into Automatic top-up?