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The place to ask all of your Koodo related questions

3922 Topics
K
Kimmer12Beginner
asked in Plans & Add-ons
Changing plans and selecting perks

I am trying to change my plan and select the free perk of unlimited long-distance calls.  When I select it the “next” disappears and essentially I am stuck - cannot change my plan.  No idea why.

703
O
3 months ago
V
Voicemailquestion1234Beginner
asked in Plans & Add-ons
How to send Voicemail to email? (NOT Text)

Hello, Title says it all. Signed up for the add-on “Voicemail to Text” which koodo indicates that “Your voicemail will be converted to text and delivered as an SMS message or an email” followed by no instructions on how to actually set the option to EMAIL instead of a text. The voicemails are coming in as a text message currently and we would like to change the setting to email.  Thanks in advance!

602
D
3 months ago
S
SteveAdvocate
asked in Plans & Add-ons
Unlimited International Text on Canada-US roaming with data, talk and texts Plan

Hey All, I have the Unlimited International Text perk on my Canada-US roaming with data, talk and texts Plan. Does this plan already include Unlimited International Text? I feel like I have an unnecessary perk selected. Thanks,Steve.

22210
Flo Koodo
3 months ago
D
Dee60Connector
asked in Plans & Add-ons
easy roam ,calling collect

I have a unusual circumstance. When you call Canada from Cuba and call collect are you still charged the easy roam feature ?Also if you do not have easy roam is there a charge ?I know with a landline ( at least there used to be ,not sure now ) there are no fees as the other person accepted the charges is it the same for cell phones ?When we were in Cuba in April ,we needed to contact our travel insurance,didn't know we were to call collect.Planning ahead for Winter and need to know if I should put easy roam on.Thanks Dee 

201
D
3 months ago
A
AlecLBeginner
asked in Other
Stream + password sharing/multiple households

Hi, apologies I tried to find this answer reading other questions. I understand that with Stream + the Netflix rule against multiple households accessing it would still apply and not work. But I’m wondering if you’re still able to have multiple households access Prime and Disney Plus  (and set up multiple profiles) through the same login? Thanks!

553
Allan M
3 months ago
E
emarrRockstar
asked in Self Serve
How can I find out what is using my Data during the night

What little data I get each month gets used up by something during the night. I so very seldom use my data.

575
E
3 months ago
P
picpakBeginner
asked in Billing & Payments
My address won't update

I’ve been trying for the past month to update my billing address in Self Serve and it doesn’t work. Canada Post finds the address, the website says I changed it successfully, but it never updates. How do I fix this?

446
Flo Koodo
3 months ago
Michael Mansell
Michael MansellBeginner
asked in Self Serve
Reset password broken?

I’m attempting to reset the password. Clicking Login, then the Forgot link by password, and then entering my email address, and then clicking Submit does nothing. Looking at the browser developer tools shows all sorts of errors when clicking the Submit button. I’ve tried Firefox, Chrome and Edge. Any ideas?

533
Dinh
3 months ago
K
kmacsourisBeginner
asked in Plans & Add-ons
Making calls to Jamaica and the Caribbean

What plan should I be subscribing to to make calls to the Caribbean and Jamaica?

512
K
3 months ago
C
Cobalt471Beginner
asked in Other
How can I change my SIM card

My SIM card is damaged so I need to replace it. I’m with Koodo Prepaid already; nothing’s changing except the card. The instructions that I got via FB Messenger (eventually, after waiting days) tell me to:Select the Phone Services tab Select the Change SIM Card tabBut there IS NO phone services tab and I can’t find the option to just change SIM card anywhere, even by searching. I’m linking the page. I’m leaving on a trip tomorrow and it’s really frustrating that my kids won’t be able to easily get hold of me.https://www.koodomobile.com/en/help/prepaid-sim-cards

322
Dinh
3 months ago
V
VhhMember
asked in Plans & Add-ons
Cheap calls to Ukraine

A call to Ukraine costs $3.60 per minute.  But if you connect some additional package for $7, then calls will cost $0.19 per minute.  Did I understand correctly?  How to make sure that you connect cheap calls to Ukraine and not to another country?  And $7 per month - how is this month counted - from the 1st to the 31st or the month from the date of service activation?  Thanks for the answer.

656
D
3 months ago
A
anmac1789Advisor
asked in Plans & Add-ons
Correct and upto date APN settings for non-koodo moto g14 phone

Hello, everyone I bought a motorola g14 from europe and I want to use it here in North America, the phone is unlocked. But, I can’t access data. I see different versions of setting APN and I am lost as to which is the correct one that will give me the highest compatability and highest connection speed. Can anyone help me with this ?https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phonehttps://www.byteplus.com/en/topic/6501

634
D
3 months ago
J
JMontagueNew Member
asked in Plans & Add-ons
Do I need to remove Easy Room if I have a Canada-US plan?

I have easy roam on my phone, but I just changed my plan to a Canada-US plan, do I need to remove easy roam or will the phone/plan just “know” not to use easy roam and use the Canada-US plan?  I want to be sure I am not charged for both. Thanks

592
D
3 months ago
S
Sum1631Beginner
asked in Other
Koodo Internet disconnect many times in a day

Since swapped to Koodo internet from Dec, it happens many times that the internet connection stop working randomly. Every time I have to reboot all the devices including the modem and the router. The issue stop for probably a month so, but then came back and continue for a couple days. During those couple days, it is very annoying. I am working from home, I can’t do my daily work and can’t attend meetings. Is anyone having the same issue? I live in Mississauga, not sure if there is an issue in my area. And, is there a 800 number for Koodo Internet support?Thanks,

771
Flo Koodo
3 months ago
W
willie BadowichConnector
asked in Other
Koodo Internet

Question:  I read the instructions on how to install Koodo internet, It says connect the modem to the coaxial o the wall. I have internet through Accesscomm right now and that is the only coaxial I have. Koodo Internet requires coaxial to work ? It doesnt work via cell towers. How can it work using my Access coaxial input. I know maybe strange question but they are not clear when you call.

1956
W
3 months ago
Greg Porteous
Greg PorteousNew Member
asked in Self Serve
Equipment delivery

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

331
O
3 months ago
T
TocinoBeginner
asked in Billing & Payments
changing name

When my account was made the rep misspelled my last name and now I can’t set up auto pay. Is there a way to change it?

571
Dinh
3 months ago
J
JRisJuniorBeginner
asked in Prepaid
Can't Create Self Serv Account ; Not Currently In Canada

I was just in Toronto for a few days for work and needed to get a Canadian SIM card. Went into a shop, got all set up, worked great.I’ve since flown back to the US, and now tried to activate my online account. However, it wants to verify my Koodo number and send it a text. Except, it’s Prepaid and I can’t receive messages on it while in the US. So I can’t receive the only way I can verify my account and get into my billing. And I can’t fly back to Toronto just to activate my account.I want to be able to make sure I don’t keep getting charged for a plan I literally can’t use. But I can’t guarantee that unless I can login to my account, which I also cannot access without receiving a text message to a phone number I can’t use right now.Any advice?

803
J
3 months ago
Danpinto
DanpintoBeginner
asked in Billing & Payments
pay my bill overseas

Hi I'm overseas I can't pay my bill, because all my cards are not from Canada. I had account on scotia bank but I closed it. I’m only will be back to Canada in September. There’s how to pay it? already tried nomad and wise cards as well.thanks 

302
O
3 months ago
Catherine Tamsett
Catherine TamsettBeginner
asked in Plans & Add-ons
will my 360 day prepaid plan renew automatically after 360 days?

will my 360 day prepaid plan renew automatically after 360 days?

353
D
4 months ago
J
Jupiter12345Beginner
asked in Other
Stream+ Telus Films and Series

I took advantage of the Stream+ bundle with Netflix, Prime, Disney Plus, Telus Films and Series. For some reason we cannot access Telus Films and Series. Has anyone else had this problem? How do you get access? I tried to activate it

7254
Allan M
4 months ago
E
EMMSneakMember
asked in Billing & Payments
Pre-authorized payments altered without my permission

I just recieved an emil stating that my pre-authorized payment option was removed from my account. I am unsure of if this occured due to the bank, kudoo, or someone accessing my account without permission.  I double checked that this change did occur, and it did. My payment information has also been removed from the system. This is not a major issue, but I am just wondering if this has happened to anyone else and if so what was the reasoning.  Note: I have already altered all of my security information to ensure my account has not been compromised and have be diligent on checking my spending accounts. I also keep up to dates with all my payments. 

923
Flo Koodo
4 months ago
M
MarstarsBeginner
asked in Billing & Payments
911 charge included?

My plan which I have had for years now includes the 911 government fee, do new plans include this, it doesn’t say in the promo. Or is there an extra charge for this.

641
O
4 months ago
H
h hNew Member
asked in Self Serve
if i use self serve online account to change my prepaid phone no, is there a fee?

i see there is change phone no option via my self serve online account but i dont know if there will be a fee, please let me know, thanks

251
O
4 months ago
H
HcrippsMember
asked in Other
disputing roaming charges - never left the country

On my last bill I was  charges for roaming  even though I never left the country. Was travelling in southern bc along hwy 3 and never crossed into the US. Would like to be refunded.

645
D
4 months ago

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