Managing your Services

Can you please help me to disable my voice mail

I am attempting to set-up wi-fi calling but am not able. - I have a Galaxy S23 FE on a monthly plan - the “wi-fi calling” toggle is not visible in the settings menu on my phone - the “VoLTE” add-on is not visible in either “My add-ons” or “Add-ons available for you” selections of the Mobile Services menu on the Self Serve page. - entering VoLTE in the search yields no answer.  I am instructed to re-phrase my questions.  I have also tried “wifi calling”, “wi-fi calling”. “wi-fi call”, “wifi call” and continue to get the same non-answer. I someone able to instruct me on what needs to be done to rectify this problem?Thank you!

I'm going to the Cayman Islands soon and my wife and I both have this perk, so trying to establish how to best utilize it without incurring any additional roaming fees. If we land in Cayman islands on Day 1 at 2pm local time and I let my phone roam and my wife leaves hers on airplane mode, when does my 3 days end? Is it 1159pm on day 3 or 2pm on day 4. As in, is it calendar days (So day 1 is always shorter) or 3 consecutive 24 hours periods from first roaming connection? If the former, is it based on local time zone?

What happens if after the 3 days are up if you have a 3 day intl roaming Perk? Are you then paying the pay per use rate? You also can not buy a travel pass? Thanks

Hello, I requested two call backs and haven’t received any calls at all. I want to port over my number from fido to koodo. The fido account is still active however i currently have no esim as i deleted it by accident. So now whenever i try to port over my number i cant reply yes because i don’t receive the message 

The Koodo Refer-a-Friend terms (https://referafriend.koodomobile.com/common/terms) state:There is no limit to the number of referral offers you can send to your friends. However, you're limited to a maximum of $150 off your bill per calendar year.How can I tell from my referral status page on whether I have more available slots to refer more friends?

Hi,I ported one of my phone out in Feb 2026 before my billing cycle date,in my March bill, they Charged me $10 pre-auth pay disc. fee, and $10 monthly credit fee.does any one has any clue? also, how can i talk to billing dept.?since my phone # already ported out, whenever i enter my #, the bot keep telling me can’t find my account.it is a dead loop.

I changed my provider to Koodo yesterday and its over 12 hours but looks like everyone trying to call me ends up getting VM or unable to connect error. can you check and make sure my number is active for incoming as well as am able to call them but they are not so..

How can I set up alert/notification via text or email when my monthly statement is ready to be viewed?

I will be travelling to the Azores at the end of March 2026, and I wanted to ensure that if I purchase a 14 day Europe travel pass, it covers the Azores Islands?  Can any one confirm this for 2026?

I am having problems with Prime video on my Stream + account.I called Prime customer service, they told me I would have to talk to some one at Koodo about it.This makes no sense, but, is it true?Is there some one I can call about issues with Prime? If so, what is the number?

Got offer from koodo for new mobile plan from this number

I am hoping someone can explain to me what exactly my tab bonus is? I am hoping to upgrade my phone and i assumed my tablet bonus is money I can use to pay out my tab, which is well below that negative balance it shows. But when I go online to upgrade it says ill need to pay the tab bonus + the tab balance.Im sure its just me that's not understanding, can anyone enlighten me?! 

Does anyone know what a Busuu Subscription is?

How do I find a summary of the total bill charges for 2025? I need this for annual tax expenses… 

Hello, a few days ago before the end of my first month cycle with Koodo prepaid, I had callback agent help me set up to change to the 360 day plan at the end of my current cycle which is today Feb 12.I just logged into self serve and it says my account is suspended. My available funds is $0 but I thought it would automatically charge my credit card on file since I have automatic top-ups enabled. I assume I need to manually add the funds and my account would return to active/un-suspended? I just don't want to be double charged in case maybe there's a delay in the automatic charge?

We will be biking across Europe and may be in one country while phoning a different country for hotel reservations.  Will the Europe Travel Pass work to do this?  Koodo lists multiple ‘destinations’ in Europe, but I’m unsure if your calls must be within the same country, or if they can be from one country to another.  Thanks for sharing your experience! 

i have Stream+ Premiumi’m in Ontario - is Telus TV+ supported here?i search for Telus app on Firetv - find it & clicktakes me somewhere else, not the Telus TV+ app! 

Hi.  We are travelling to Europe for 33 days starting in mid April. Can we activate the 3 day international free travel perk and then purchase the 30 day international travel pass to get 33 days of coverage? Has anyone done this. I’ve seen both yes and no to this question.  Thanks for your help. 

Elderly mother in law accidentally paid her Koodo account that is set up for auto pay. What happened in a case like this? We don’t need a refund, just carry it over to next month.

I signed up for a Mexico Travel Pass $60 7days. I received a confirmation email from Koodo for this plan. However I have also received a text from Koodo informing me I will be charged for $18 a day Easy Roam when I arrived in Mexico. Has anyone else had this problem? How do I make sure I am not over charged.

I have Koodo number but currently I’m abroad, is there any way I can call back to my Canadian fellows from Kazakhstan?

The stream+ package from Koodo does not include any of the sports channels that are offered by Telus. Is it possible for a Koodo customer to get the Telus channels? More specifically, I am interested in receiving the golf channel, TSN, and Sportsnet. 

I'm traveling to Hawaii and I currently have a canada US roaming package  is Hawaii included in this package?

Hello, I was wondering if Puerto Rico and the USVI are considered part of the United States under the Canada-US-Mexico plan, which was offered during black Friday and Boxing Day? Thanks!