Managing your Services

how long does it take to receive my sim card that i bought online, it was send july 22 and i still didn’t get it.

HiI’m new to Koodo (switching over from a different provider) and recently ordered two SIM cards for two different plans. Both cards arrived but have no way to tell which one is associated with which plan.  I guess my first question is:  are the different SIM’s plan specific at this point (not in the phones yet)?If so, how do I tell which is which?Thanks

I always pay my Koodo bill at the first of the month, just a habit. My bill always shows a balance of 0 so there is never a due date on it. My billing cycle is the 1st of the month to the last of the month. When is my actual due date with this billing cycle, I can’t find it anywhere,Thanks for any help!

I am owner and have 4 additional lines. How would one of the additional lines manage their own account via koodo app?

I selected the pay tab balance off selection in self service and it went down to zero without asking for payment info. Is this meaning it will show up on next bill to have paid off? I don’t have a card saved to account. 

Hello,I am wondering if Koodo reps call customers with new promotions? I have had my current phone for a while now and had a phone call today from a Koodo rep talking about new promotions. I am just making sure it is no scam. Thanks!  

I have roughly seven months left to my contract.Is there a possibility of waiving Tab Bonus to upgrade after twelve months? 

I have two SIMs, have no idea which is which, and just get idiotic phone bots and chat bots. How do I get to talk to an actual human being, however warmed over?

hi am looking to switch my voicemail from french to english. 

Is  there anway I can talk to someone online?? I dont have a phone and I need one for work and right now I have no way of going into a store as I am working constantly and when I am done work everything is closed!!! I am open to any ideas thank you! 

Hello,I am currently in Pakistan and just add on international roaming on it . I just need to receive text message, plan itself for international roaming is 15$ per days .Is there any economical plan considering just for text message??

I just got a used Samsung s20 + 5g about 1 month ago  from koodohad it in a case from day one  had never dropped it i was cleaning it the other night and i noticed a crack on the back side i have the device care complete  what i pay 15 extra a month so i went and started the warrantygot to the end and it says to fix the phone i have to pay $200 or i can get another phone of the same kind for $400  so the phone cost  $800 im paying so much a month  now on top of that there going to charge me more to get it fixed or replaced what f in good is this device care crap sorry just mad and every time i use the camera it say clean the lens  i can clean it a 100 time and it still says it 

EasyRoam and International Data Romaing are added. Can you help? Thank you!

can i keep my existing number from telus prepaid to koodo starter plan

I have been with koodo prepaid for 10 years, currently trying to go from pre paid to post paid.  Is there any loyalty plan or special plans or discount for this type of situation?

According to the phone specs, the Poco F4 GT supports:Supports 5G* / 4G / 3G / 2G5G: Supports NSA + SA5G: n1 / 3 / 5 / 7 / 8 / 20 / 28 / 38 / 40 / 41 / 77 / 784G: LTE FDD: Band 1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 17 / 18 / 19 / 20 / 26 / 284G: LTE TDD: Band 38 / 40 / 413G: WCDMA: Band 1 / 2 / 4 / 5 / 6 / 8 / 192G: GSM: Band 2 / 3 / 5 / 8These bands are defined here, https://www.4g-lte.net/about/lte-frequency-bands/fdd/Problem is Koodo only declares they support 4G LTE and 4G LTE Advanced, and the frequencies they reportedly comply with don’t align with the FDD bands that I linked to.Thanks.

I recently purchased a prepaid Koodo sim card whilst visiting Canada with my wife (Canadian, living in the UK but travels back to Ontario frequently). I topped up and paid for a plan, which served my needs perfectly. I would like to keep the line and number active and potentially reactivate the plan on my next visit later this year, but I’d rather not continue to pay for the plan in the meantime. Is there any way of doing this or do I need to cancel and buy a new sim card next time I visit?

I do not get cell reception in northern Ontario. Can I use easy roam to connect to other cell towers? Folks with Rogers or Bell seem to get good reception.

Hi I want to know my Account number in Koodo Self Serve. I am a prepaid customer.

I came across my old phone that had broken a couple years ago and I would like to retrieve my old phone number and use it again, how can I get my old phone number back?

I am a prepaid customer and need to get a printout of my call history. How do I do this? There is no option to download a printout of my call history going back as far as possible?

Whenever I call from my cell phone to a land line, say a help desk that is not remote and using agents on cell phones, my calls are garbled and unintelligible. I tried with Wifi on and off. I have tested on my own land line and I can replicate the problem. This is a rather large inconvenience and evidence of a shoddy network, to say the least.I would like to know how to leave Koodo and get a better provider, not that we have much choice in Canada. There appears to be no actual support for the crappy product I have received from Koodo, so I reckon my only choice is to leave to another provider that might actually provide support.Thank you.Jiggus

Dropped my phone and screen is cracked now. Brand New on the TAB. What are my options? seems there’s no one to talk to at Koodo/

Hi there, saw a similar post to my situation and figured it’d be worth reaching out to see what could be done.  I was recently in the States, had turned off data roaming on my iPhone prior to crossing the border, and was using a Nomad eSIM while in the US.  Despite those measures, I was still charged for 3 days of Easy Roam.Hoping this can be looked at to see if it is indeed the same ‘leakage’ mentioned in the linked post. Thanks.

Hello Koodo community,  Already have Bell Physical sim in iPhone 12, - business/Job line. Personal line is Koodo - trying to add via e-sim to avoid carrying two phones.Got an voucher yesterday, made a mistake of adding directly to add a cellular line in iPhone 12. it got added as a data plan but could not made a call. Then came across the article of first switching the sim online, removed line from the iPhone - switched Sim number online, got confirmation that in 15 minute it should work. more then an hour and the error I am getting is “Unable to Complete Cellular Plan Change - Your cellular plan could not be set up. Try again later”  Any idea how to complete this successfully?