I’ve been living in Canada for 6 months hence my account. I paid my last bill last month and disconnected the account. Now I just received a bill with charges from my old plan and a reconnection fee at $50, however I didn’t reconnect my account and I have not been using my phone number at all this past month. Now I want to contact them and get my bill cancelled but I’m in Denmark now, so am I really supposed to pay for a callback.
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How did you “disconnected” the account. Did you meant you cancelled the phone line with Koodo? have you receive a cancellation email from Koodo yet?
Also, If possible, could you check the page 3 (or 4) of the PDF bill in selfserve and see why the $50 was there? It sounds strange because you cancelled not reconnected the service.
It doesn’t say anything more than mobile reconnection fee
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It doesn’t say anything more than mobile reconnection fee
If possible, can you download the PDF bill? and take a snapshot of it, and post here? (hide/delete all personal information before posting pls).
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From the snapshot, it seems you had a overdue amount. Koodo disconnected your service due to that. When you paid Koodo, was the line reactivated? If so, that was the reason why the “re-connection fee” was there.
Anyway, I will flag a rep here to have more insight into this.
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HI there,
We have looked in to your account and haven’t found a cancelation request. Do you remember requesting it? if so, how did you request it?
Hi
i requested it in the Koodo assist
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Since you are out of the country, when you get a chance, please send us a private message over social media (https://m.me/Koodo) or (https://twitter.com/koodo) so we can look into this for you and help you with your cancelation.
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