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Can not use my DATA

  • July 2, 2022
  • 6 replies
  • 282 views

Hi there

my montly bill was over due, and I paid the money later. now I can make a phone call, and can receive text message, but I can not use my data. it’s still 12 GB left.

thanks

Ben

Best answer by Boa_Guy Koodo

Hi there @Ben Koodo ,  Did you try to follow Dinh’s advice above? Is everything working for you now? We have looked into your account and everything seems in order. 

This topic has been closed for replies.

6 replies

Dinh
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  • Mobile Master
  • July 2, 2022

Can you try to restart the phone and see if it works again. Also, which phone model was it? 


Boa_Guy Koodo
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  • Koodo Alumni
  • Answer
  • July 4, 2022

Hi there @Ben Koodo ,  Did you try to follow Dinh’s advice above? Is everything working for you now? We have looked into your account and everything seems in order. 


  • Author
  • Connector
  • July 4, 2022

Can you try to restart the phone and see if it works again. Also, which phone model was it? 

Hi Dinh, I'm using iphone 8, and I've tried restart it, nothing works


  • Author
  • Connector
  • July 4, 2022

Hi there @Ben Koodo ,  Did you try to follow Dinh’s advice above? Is everything working for you now? We have looked into your account and everything seems in order. 

Hi Boa, I've tried what Dinh told me, still not working.


  • Author
  • Connector
  • July 4, 2022

Can you try to restart the phone and see if it works again. Also, which phone model was it? 

Hi Dinh, now my data works for some reason unknow, thank you for your kind help!


  • Author
  • Connector
  • July 4, 2022

Hi there @Ben Koodo ,  Did you try to follow Dinh’s advice above? Is everything working for you now? We have looked into your account and everything seems in order. 

Hi Boa, now my data works for some reason unknow, thank you for your asking!