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The place to ask all of your Koodo related questions

3966 Topics
L
LarDBeginner
asked in Self Serve
Cannot Cancel Call Forwarding from My Phone

I set call forwarding to a friend’s phone.  Friend lost phone and suspended service.  I am trying to stop my calls being forwarded to a lost phone, but it is not cancelling.  Help please??

481
Allan M
2 years ago
K
K. SmithConnector
asked in Self Serve
Account Cancellation Verification

I had my work transfer my koodo number to my work phone. They use Telus. How do I verify my koodo account has been closed. I could not see in my self serve? Thanks!Kathryn 

874
K
2 years ago
L
LibertyConnector
asked in Billing & Payments
Don't get a email for my due bill

I dont get a email that my bill is due 

1224
L
2 years ago
Chris Freund
Chris FreundBeginner
asked in Billing & Payments
I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming

I am currently in Europe abroad and I am using another data plan now while I’m abroad. I have my data roaming turned off, yet I’m still getting these email messages saying that I’m roaming with Koodo when in fact it is turned off. I just got charged $480 equivalent to $15 a day with easy roaming. I DID NOT add easy roaming to my plan whatsoever, so I shouldn’t be getting these charges. I also have a different cell plan activated now while I’m abroad so I shouldn’t be using my Koodo data. I want my money back or at least a fraction of it back. If you don’t help me settle this I’m considering switching carriers when I’m back because I just felt like I’ve been given unknown charges behind my back.  thank you Chris

2712
Flo Koodo
2 years ago
J
John GoldenBeginner
asked in Prepaid
account take over or account high jacking

is there any way to prevent mobile phone account take over or highjacking of my Koodo phone number? SIM Card Swapping:Swapping a SIM card is a legitimate service offered by mobile phone carriers when a customer buys a new device, and the old SIM card is no longer compatible with it. Fraudsters can abuse this service with a relatively simple hack. In a SIM card swap scam, a fraudster uses social engineering techniques to transfer the victim’s mobile phone number to a new SIM card. The fraudster contacts a customer’s mobile phone carrier and impersonates the customer, convincing a call center agent to port the mobile phone number to the illegal SIM card. As a result, the user’s banking app can be activated on the fraudster’s phone. If the bank’s authentication mechanism includes text messages as a means of delivering one-time passwords, then taking over the victim’s number becomes an attractive way for a criminal to perform fraudulent transactions, add payees, or perform other operations

1951
Allan M
2 years ago
E
eethanshireConnector
asked in Other
How to subscribe to text mailing list

I found the opt out mailing list form, https://koodo.jumptxt.com/opt-out/koodo/index.xhtml?lang=en however, I wish to be added to the text mailing list for offers and deals. Can’t find any form to input my phone number 

1603
E
2 years ago
S
SyedDBeginner
asked in Other
Home phone device broken

I’m definitely not impressed with Koodo!! I’ve been using Koodo Wireless home phone for long time. My home phone device (hub) died and I went to a Koodo shop.The agent told me that I have to call Koodo if I am to get a new home phone device or else sign up for a new home telephone line with a new number!My home phone is already dead since a few months and I miss those annoying robo calls. How can I get a live Koodo agent to help me and send me a replacement device?The automated help robot is as good as useless.Thanks. 

1441
Allan M
2 years ago
E
EttedoBeginner
asked in Billing & Payments
Que signifie “”service d’applications” sur ma facture?

Que signifie “”service de bourrique d’applications” sur ma facture?

1842
Boa_Guy Koodo
2 years ago
M
MarileeitBeginner
asked in Other
poor Customer service at Koodo.

Does anyone from Koodo care? or read this posts. customer service is atrocious. why can’twe talk directly to a live human being?

1161
Bernard Koodo
2 years ago
D
DakotaBrookeBeginner
asked in Other
credit check for utilities

Hi there, I just got off the phone with my gas utility provider. To waive a credit deposit, I must get a credit check. The only credit I have is my phone bill. I cannot get ahold of a Koodo service rep. How do I go about getting a credit check via my Koodo phone bill?

2558
Allan M
2 years ago
T
trunorthBeginner
asked in Plans & Add-ons
samsung watch

Hello fellow koodos I am looking at purchasing a Samsung smartwatch to use with my Samsung S20 on the koodo network but I'm a little confused as to whether the whether the LTE network is actually working for those watches or not Can someone please help me or should I just get the Wi-Fi version.

33161
Allan M
2 years ago
S
SingularityRockstar
asked in Other
Charged incurred by my ex

Hi, I don’t know if I’m posting in the right sub forum, but hopefully this is the one!I am in the process of a divorce, which was mostly completed when my ex left our shared account, breaking the contract on her phone and incurring a $550 charge (tax included). At this time, I was in complete bed rest in the hospital for the third consecutive week.Is there any way to have the bill resent with her name properly on it this time? The one I have has her phone number on it, but given it is my name (as I was the primary on the shared account), she is using this to not pay it. If this is not possible, I will look for another avenue to retrieve this money from her.Thanks in advance!

781
Allan M
2 years ago
B
BigdgBeginner
asked in Other
Falsely Roaming to the US

How do I stop roaming to the USA when I'm here in canada? 

8646
G
2 years ago
G
GalahadBeginner
asked in Other
How do i locate my lost phone while traveling

I’m in the UK and left my phone somewhere. How can I locate it by GPS on somebody else’s phone (they have an iPhone). Please, help. Thanks!

11284
Dinh
2 years ago
E
Embee02Beginner
asked in Other
Signing up for Automatic Top-ups

I’m trying to click ‘save’ at the final part of the Automatic Top-ups page, where I am clicking save in order to confirm I’m okay with the PAD terms, but it’s hidden underneath the text explaining all of that… I can’t click it. Is this a glitch? I am on an iPhone, should I try on my laptop instead? I’m not able to currently but I’ll give it a shot later if there isn’t a fix for this. Thanks !

1282
Flo Koodo
2 years ago
H
Her0siaBeginner
posted in Other
Carte SD défectueuse?

Mon compte est actif et payé pourtant la carte de n'est reconnue sur aucun téléphone.. que faire?

1091
M
2 years ago
Morgan Edward
Morgan EdwardBeginner
posted in Self Serve
no activation email?

I’ve received my online order yesterday.  Sim was not active. Regardless I want to port my number from my old carrier. Can’t creat self serve. No idea WhAt my account number is. I’m pretty much working during callback hours.  This idea starting customer service w a bor and callbacks is hot trash.  I literally cannot call my telephone service provider? 

1483
Dinh
2 years ago
B
BrunoSCRockstar
asked in Other
Scam or legit offer of free phone?

I received a call supposedly from Koodo and the person offered me either an Iphone 13 or Samsung something because I have been a “good customer”. The person asked for my PIN and my email address. Apparently it is not unusual for Koodo to ask these questions by phone. Here is the phone number: 7782147565. I could not check if it is a legit number of not (the number is located in my town though).I’m speaking with a representative tonight but is there anything else I can do until then? 

6483
B
2 years ago
N
Nan JiangBeginner
asked in Other
How do I reactivate an old phone number while outside of Canada?

Hello Guys,Thank you for your time!I was a koodo customer until not long ago. I came to China and so suspended my phone number. Now I saw that the suspension is already expired so I lost my phone number as well as my self-service account. I am still in China, which means I don’t have a valid Canada phone number to schedule a callback. I don’t have a valid self-service account anymore neither. How do I get back my old phone number and start re-subscribing? I really need the number, I filled all documents using that number. I cannot schedule a callback as I am in China without a valid Canada phone number right now. I cannot find the email address for koodo customer service either (believe they do not have one). What should I do?I am so desperate, thank you so much for your help.By the way, I will return to Canada soon. But I need to get my number back before that for many reasons. Thank you!

6523
N
2 years ago
M
MoonbeamsBeginner
asked in Self Serve
iPhone 13

Why didn’t my iPhone 13 come with a charger 🔌 I got the cord & the phone today but no charger came in the box with it? How long does it take to activate my new iPhone from my Samsung A71 phone with the same phone # I have now?

1101
Allan M
2 years ago
C
Chloe29Beginner
asked in Self Serve
sim card

Using a temporary phone and need a new SIM card do I need to grab a piece of id

461
Sophia
2 years ago
J
johncomicBeginner
asked in Billing & Payments
not receiving bills

Early January was the last time this year that I received my monthly email bill from Koodo. After two or three months I finally notice that I haven’t seen a bill for a while, login here to look at my balance, and pay it. But I end up being overdue that way, which I don’t like. My bills are not being shunted into my spam folder. I would just like to start getting my bill/reminder every month like I’m used to. Did Koodo stop doing this and I just never saw the announcement? Or what? Is the onus on me to remember to check my balance online every month now?

3646
Flo Koodo
2 years ago
A
ahrysxaossNew Member
asked in Billing & Payments
Neurodrine #1 Product Effective Memory Boosting Exclusively Priced Find Out Here!

There are Neurodrine resources galore on the Internet. This essay is going to explain, in simple English, how to get the most out of students doing this. I, questionably, have to be doomed to grok this. Some conversion would be very naughty if you are at all serious with regard to that case in point. I figured, why? I fancy that feeling. I support this commitment to my device. Let's examine each Neurodrine Reviews and make it the best it can be although you just may discover that was the best choice after all.  (SPECIAL OFFER) Click Here -  https://ipsnews.net/business/2021/12/17/neurodrine-reviews-helps-to-keep-you-mentally-sharp-and-smart/https://techplanet.today/post/neurodrine-united-states-supplement-health-risques-and-customer-complaints-following-usehttps://getinkspired.com/en/blog/241499/neurodrine/https://lexcliq.com/neurodrine-1-product-effective-memory-boosting-exclusively-priced-find-out-here/https://promosimple.com/ps/1ff87/neurodrinehttps://www.scoop.it/topic/neurodrine-r

10
A
2 years ago
M
Matthew123Connector
asked in Billing & Payments
Negative Balance keeps increasing?

Hi, I’ve recently received that my balance for my Kodo bill was negative last month. Yet according to my bank statement, I’ve paid it. This month the negative balance increased? I’m confused is Kodo taking my money twice?

9648
R
2 years ago
T
TegbirBeginner
asked in Billing & Payments
Pre authorized payment from my wife's Chequing account

Can I setup preauthorized debit payments from my wife’s chequing account for my koodo account?

482
D
2 years ago

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