Managing your Services

I’ve seen others have had the same problem.  I have 2 accounts for my kids - one is getting the 50/90/100 warning, the other only gets a warning at 100%.  Can I please get an agent tagged to change this? 

I bought a Koodo SIM in a Telus store on 16 August. Signed up for Koodo online 17 August. Received email shipping confirmation 18 August. Today, 20 August, I registered for Self Serve.Now I’m at https://www.koodomobile.com/my-account/simswap/step-2 trying to change my number to the SIM I purchased in store, so I can use new phone before shipped SIM arrives. However, I get error message: “Your email address must be active for 48 hours. To continue, please choose the text option.”The text option does not work, since my phone isn’t on the network yet. This is my first cell phone ever. Can you call my land line? Or send SMS to a member of my family (but I’m not sure how to add his mobile number to my account).I’ve had this email address for years. When does the “48 hour” clock start? Is it from when I signed up for Koodo Self Serve?Thanks

Hi, if I don’t activate roaming before heading to U.S. will I still be able to see calls and texts as they come in?

If I pay off my tab will i lose the tab bonus i got when i purchased the phone? my phone was destroyed and i need a new one but don't want to forfeit the $600 bonus. 

Is anyone else's current usage (minutes and messaging) not displaying in self serve? It's been a couple of days

How do I add a Roaming package to my account? I follow the instructions on the website and it says I have to press the “add to plan” button but I do not see one. 

I didn’t top up my account on August 4th when the base plan renewed. If I top up my account now, will I have to top up again on September 4th, or will my base plan change to the date that I topped up?  I don’t want to waste money by topping up now and only getting 10 days of use. 

So I’ve had two instances where I cannot receive security codes. One with my student loans, and another. I typically use an authenticator app, so these are the only two I’ve needed SMS codes for. The only relevant changes made were recent. I ported out my number to a reseller of rogers, only to quickly find out I had a tab plus, and promptly ported my number back to koodo with the same plan and contract.Besides the SMS, I've noticed I cannot activate wifi calling. When I input my number, it says  “The number entered doesn’t match our records. Please re-enter your number”.I just received an SMS security code for my government account with regards to taxes, so some work and some don’t.I also removed all blocked numbers. 

Hi, I have bought Koodo prepaid SIM card, but I am unable to finish payment, since I do not have credit card or debit Visa  issued in USA/Canada. All I have is debit Visa issued in Europe, which is not suitable for payments.I am a newcomer in Canada, and need phone number as soon as possible.Can I go to a Koodo store, ask for activation assistance and pay with cash?

I am trying to make an international call to South Africa. It rings once and then i get an automated message saying that the call did not go through. I see i do have international calling as an add on. Please advise.Regards

I restarted my device last night and when it turned back on, it said No SIM. I haven't done anything else that could've caused this, only turned off my phone and turned it back on. I've tried every solution online and have yet to get any results. I urgently need to message my driving instructor, which I can't do without my SIM card, and I'm going to need data next week, so I don't have a lot of time to fix this issue.

My daughter’s phone is on my account. She is moving to the USA and would like to use her number with a new carrier. Is that possible and How do we do that? What’s the process with Koodo?

Hi, I have cancelled my account with Kodoo and have a prepaid account and I have a balance that I would like to get back. For some reason my balance is going down even when my number has been ported out.How can I speak to a human being, that’s my biggest challenge.Thank you,Lucas

Hi There, I am out of Canada for several months and am currently overseas.  I want to downgrade my plan to just the number only, something that would cost me $5-10 per month.  On the self serve app there is only the option to change a plan to something more expensive.  I am unable to call an agent due to being over seas, how can i downgrade my plan? Thank you

I have  Unlimited international messaging (text & picture)* noted on my plan. I have 20GB of shock free data included on my plan. Am I able to text someone in the US for free and also have their incoming texts be free? I am confused on what the asterisk is at the end?

Currently had a big fight with a friend that I've been supporting for a while and he is avoiding me. My question is, how do I remove him from my plan since I'm his benefactor.

My service was suspended despite me paying off the balance I was told needed to be paid. I paid it on time and the amount shows in my history. It now says I should have until Sep 8 to pay off the rest of my balance, but my account was still suspended and I can’t get ahold of anyone to discuss the matter. I can’t afford to pay the amount in full until September and I’m totally screwed with no way to contact anyone. It won’t let me set up a payment plan or anything. What am I supposed to do?! I paid what I understood needed to be paid but I’m still being penalized and can’t reach anyone to discuss the issue in depth!!

I’m travelling to the US and am planning on staying there for ~ 1 month. Easy Roam is $12/day and is way too much for a long periord of stay. Is there any other plan or add-on that includes roaming in the US?

I'm looking to make payment arrangements my name is Roy Brooks if you could send me the amount so I can make arrangements please not sure the number or passwords I'm thinking the bill was around $300.00

I have been with Koodo for years, the fact there is no real support for Canadians is a problem that has plagued me all along. Now it is unbearable. I have a phone that has been supposedly calling my other phone for about a month now, and has racked up a ton of charges I should not have to pay. I tried to get a callback numerous times, and never got one, had the callback sent to my spouses phone and they did phone tag back and forth from my phone to his to my other phone for days.I finally gave up and asked to cancel phone via yet another call back...mind you they only will call me from 7 to 930 am, and we both work most days at this time. Now I cannot get them to cancel my phone that has issues. And this is all I want done :(. I should not owe the money that was charged, but mostly just want the phone that has issues to not be able to do this anymore!I would like some real support, before I will cancel all of my Koodo services and never return!

I just bought a new phone and went onto a koodo plan while travelling (my previous phone died in the rain). The rep tried to sign me up to a free plan for 1000 oversees minutes, and his screen kept crashing, so he told me to go online to find the offer and get it there. I’m home now, and looking at my account, but can’t find that offer anywhere. Was he wrong is saying I could access it myself after?

I have a LD calling add-on. But i can't find any option to check remaining minutes.

I want to switch from Telus to Koodo.

My last plan was 2gb for 35$ so i dont know where the 3gb come from. 

My son is in a different province for university. I wanted to add a line for him, but can I select the province he is in, or does the number have to the have the area code of the province I am in? He said he will probably stay where he is after he is done.