Managing your Services

should i go to an outlet?

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

I am going to be travelling to Ireland for a week, and then England for another week. I am planning to activate EasyRoam so that I can use my current number for calls/texts. I need my phone number for business purposes so I chose to use this over an eSIM.  Am I able to use my regular data plan as well to use the internet while I am abroad, or will it only be for calls and texts? 

I need to receive short codes and ideally want to be able to forward the code to another cell phone. Is this possible? Is it possible to a USA cell? Thank you. 

I am disputing a ticket for texting and driving to prove I was not on my phone but can only go back 90 days.  I see the support site says they MAY be able to pull old data with a court order.  Can I not do this proactively and get my own usage?  I need to go back to October 2024.

So when I try to login (PREPAID), I get the invalid user/password message. After that I try the ‘forgot password’ and get the codes, I try to reset password. Then I get this message, even though my password follows all the criteria I get this message.“The password you entered does not meet the requirements. Please ensure it follows all listed requirements including no use of personal information, common phrases or match your previous password.”I tried different browsers, and no change. What should I do?

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

Hi there,Does the 7-day Easy Roam Travel Pass (USA) including Alaska area??Thanks

I can’t add an eSIM (old Iphone X) so I am hoping to use Koodo Easy Roam, Roaming until I get into a store to buy a local SIM. Has anyone used Koodo Roaming in CR and were you able to get a Network - at least in major cities like San Jose ? 

Can I add my spouse for a Sim chip an new phone too under my account as long it's paid monthly 

Hello just wondering I am setup on auto pay but would like to pay my bill before the auto pay is set to come out am I able to do that? Also would that effect my discount I get for my auto pay?

How do I change the location that comes up when I phone somebody

Can I disable the port fraud protect using the Add-on settings?

My credit card was expired and it ended my stream + today so i resubscribed to it with my updated Credit card  but amazon automatically resumed my existing yearly prime membership as before it would hold my existing membership and let stream + be the primary method of the membership  when trying to re-link stream + i get this message from amazon “You already have an active Prime membership on this account.Existing Prime members are ineligible for this offer.” i have like 200+ days left on my annual and i spoke to amazon and they were useless and referred to Koodo.  any help would be appreciated  

I have two phones on my plan. When checking usage only one phone is showing text activity even though it has been used. Not using messenger. Can this be turned off or why would this happen?

I have a previous account, i had it active in 2023, but i closed it down when i went out of the country. I want to access the old bills. is there a way to do this?

I have a postpaid line on my account and would like to add a prepaid line for a youth - is this possible on the same account?(I understand different email addresses are likely required for each line.)

I bought a SIM card today from Telus (Koodo) to activate my old iphone. By accident, I gave the email address that I used to register my husband’s phone last fall.The email password doesn’t work because Koodo Self Serve wants me to reset the password. I select this option and am supposed to receive a 6 digit verification code via text (or email). The code never arrives. I have tried multiple times.I am going to have to cancel the service if i can’t access this. Can anyone help?thank you

My mother subscribed to Telus TV+ along with Internet and cell.  Once the boxes were received, I went over to install everything, added the app on her TV, but she only gets a fraction of channels she was told she would get.  I've called 6x to get assistance and have failed miserably to resolve the issue.  We even purchased a Fire Stick as we were told it may be a solution which was a waste of money.  I live 40 minutes away and am a farmer so leaving my home to go resolve her TV issues is not done easily.  This problem has been ongoing for almost a month now, and she is now considering canceling everything.  I would like a technician to go see her, Koodo or Telus should provide these services to all Seniors instead of leaving them to deal with this.  PS - Mom’s phone, internet and Telus TV+ is linked to my own Koodo account.

The Clear app (clearme.com) is used for identity verification by many companies and organizations. It works by scanning a government ID such as a driver’s license or passport, then comparing the photo on the ID with a selfie captured using a mobile phone. I recently tried to use Clear with LinkedIn and it failed because, according to CLEAR Member Services, Koodo doesn’t provide the identification of the owner of the mobile phone number.I’ve used my phone for other similar situations (e.g., CRA and even Koodo) and had no problem. Has anyone else experienced this or know why this is occurring?

I have a family member on a monthly plan who cannot access his account and can’t view his bills. This is due to a combination of factors:He forgot his password. The email he used to create his account was deleted due to inactivity (and cannot be created again) and therefore he cannot recover his password. Since starting his plan, he moved to a different province within Canada and no longer has the last 4 digits of his drivers license which is apparently necessary for Koodo customer support to verify his identity.What are his options? He is essentially being held hostage at this point, getting billed each month, with no way to view his bills or make changes to his account.

In preparation for travel to Europe tomorrow, I used the recommended self-serve procedure by texting 7626 to buy a “30 days Europe for $60” international roaming plan.  It will start when I connect to the first European carrier.  So far, so good.  But once I completed the texting, all of a sudden I got five (5!) emails from Koodo telling me “You’ve updated your Koodo services:”Added:  International Data roaming   Price per month:  $0.00 Added:  International Voice roaming   Price per month:  $0.00 Added:  Easy Roam US - PayPerUse access On   Price per month:  $0.00 Added:  Easy Roam INTL - PayPerUse access On   Price per month:  $0.00 Europe Easy Roam 30 Day Pass   Price per month:  $0.00All wanted, and all I am prepared to pay for is the last one.  Why did I get 5 emails with all these plans on it? And what will my bill look like?  If this is not correct, is there something to be done right now?  I am not

It will be my first time doing a longer trip outside of Canada. I saw an "Unlimited talk and text 14 days Europe for $50" which seems better than a daily Easy roam charge. I have never used this before and I wondered if it is for local calls and texts in the country I'll be in, or if it includes calls and texts back to Canada. 

I want to get the 7 day travel pass for when I am in the Caribbean. I need to make sure my phone number is set up for this? I also want to ensure I will Not be charged for easy roam as well as travel pass? How do I ensure I’m only charged for travel pass? Do I have to change anything in my settings to ensure I don’t have additional charges.? Can I text and make calls with the travel pass. Thank you