Managing your Services

Hi,I just got off the phone from a representative and tech person claiming to be from Telus offering a discount for being a good customer for always paying my phone bill on time for Koodo (since they’re linked). However, I just switched back to Koodo a couple weeks ago and separated my name and number from an old Koodo account with my grandmother who’s still on Koodo. I haven’t even had to pay my first bill yet. But they’re offering 30% discount for the next two years bringing my phone bill from $34 to $30? Or offer the $30 instead for 2 years no contract, can cancel anytime etc. It was hard to understand what he was saying with the accent. I understood enough that he said I needed to pay off my first bill first before they can add the discount and I’m like, “Yeah okay I can do that.”I get to the tech guy while trying to pay my bill early and he’s now telling me I don’t need to pay my bill to get the discount, he’ll send an email with the offer. Like a dummy I gave him my email I use w

I received a call from 1 844 518 7852. They made me an offer. I ended up giving them my address and birth date, but then they asked for driver license number. As i was not certain i ended the call, is there a way to verify if a call from koodo is legit. they also sent me an email from this address koodo@e.koodomobile.com.

I have the monthly pre-paid plan (currently $18 / month) and a ZTE Cymbal2 flip-top phone. When sending SMS text messages,   sometimes a pair of numbers pops up on the phone,    and the first of the pair starts counting down towards zero as I type,   which I assume is some kind of limit on how much or how many characters or messages I am currently allowed to send. What limits are there for sending SMS text for this plan and are these numbers somehow indicating that I am nearing one or other of these limits? Cheers,     John Lumby

The TELUS Films & Series, and 50+ free streaming channels aspect of my plan has refused to activate. it's over 10 months now and I cannot use this feature in my subscription. Please help 

Hello! When purchasing an Easy Roam Travel Pass, does it include ALL phones on the account, or does each phone need its own Travel Pass? Thanks in advance!

Going to buy iPhone17 next week, my current  device is iPhone15 which has physical SIM, Iphone17 has ESIM option only, how can I get esim for IPHONE17 when doing setup at apple store 

I’m outside of Canada and I used my phone number to receive a 2fa text message. I received an email from Koodo telling me that I have a roaming connection, although I didn’t use any roaming data or make phone calls.Does that mean I’ll be charged for roaming?

The online description says that you can register your personal watch with the plan, but why can't I do it at a store?

I am trying to cancel Prime. However I keep getting shunted back and forth between Koodo and Amazon with each saying to go to the other site to cancel. Amazon can't cancel it because it is third-party billed and tell me to go to Koodo  ut there is nowhere on the Koodo site to do it and there is no help or support that is remotely related if you use the AI function on the site.

je ne reçois plus mes factures par email ‘ mon email est bien inscrit dans mon profil ******@hotmail.com Merci

Hi,I set up a callback with Koodo Assist regarding switching from monthly to prepaid. I was called, then offered different monthly plans but told the rep that I was only interested in prepaid. She said she was transferring to the appropriate department. The man I spoke to asked me for an RFID or shortcode and said he only dealt with new customers from in-store, and I told him I was an existing Koodo customer. He said I was misrouted and that I should call 1-866-995-6636. I called and the automated system told me I need to use Koodo Assist, and hung up.Help?

Is it possible to get Internet right on my phone (instead of data) or is that a far stretch? 

I’m currently a Speakout Mobile user, but planning to migrate to Koodo prepaid 360-day plan, $100, just talk and text, no data. My phone is a Umidigi A11, and it supports the bands used by Koodo/Telus, as well as 4G VoLTE.  When I do the Koodo/Telus IMEI test, it says that my phone is not compatible. However, if I insert my partner’s Koodo post-paid SIM, it works just fine, and I can talk and text, and I get 4G VoLTE indicators at the top of my screen. So, the Koodo/Telus IMEI test isn’t quite right, and that could be because Telus has never evaluated my phone make and model. So, are the phone compatibility requirements different for post-paid and prepaid? There is nothing on the Koodo or Telus web site to suggest that. I know that my phone works with Koodo post-paid, so if the compatibility requirements are the same, then my phone should work with Koodo prepaid, even though it fails the IMEI test. 

I will be travelling to Eqypt.  I see that I can use Easy Roam in Egypt.  However, Egypt is not listed under Travel Passes.  It seems strange that Easy Roam works in Egypt but not Travel Pass.  Is this correct?

I booked a KooDoo Europass yesterday but did not want this to commence until Wednesday September 24th. How do I change the start date of this service?

Is there a way to change what day our bill comes out of our account?

Please adavise ASAP how to cancel internt and return modem

Hi,I received a call from (780) 970-6901 offering me a new cell phone plan. Is this number connected to your company's loyalty program?Thanks.

On the website I am trying to fins out what countries are included in the International Long Distance perk.I am probably being dumb but I can’t find the page where it shows you which countries are included.  Can anyone point me in the right direction?Thank you

How can I get a call back to a non koodo phone number? 

Im currently on a plan that says it includes Canada and US Roaming w/ data, talk, text.I recently switched to this plan but I still seem to have Easy roaming enabled.When I came to the US and turned on Roaming I got a text saying im going to be charged $14 a day for Easy roaming.I dont understand how I can have both. Do I need to disable Easy Roam as to not be charged and use what is included on the plan?

Can I pick up phone instead of ship? 

I can see how much it will cost for me to send a text from Thailand, but what will it cost to receive a text? Is there a charge for that?I’m going to get an eSIM for data but I want to be sure I can still receive text at a reasonable rate for 2FA etc.I’m on a monthly plan.

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have a credit on my account and would like to know how it will be refunded?